Testimonial Manager Support Thread

HI All

Great mod

My issue is that when a user clicks on submit nothing happens
my site is: www.DigitalSAonline.co.za

thank you

Quote:

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Originally Posted by Green333

Hello
I've downloaded TM - and it works "yay" - is a really nice contribution :D

However - images: can't get them to appear.....I browse & download image, hit "update"; system tells me it was successful; front page says "image does not exist" and if I go back in to edit again, no image.

Not sure what to do?

Many thanks
S

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Create a new folder in images folder called testimonials.

By default TM looks for this folder when uploading images from admin. This is also the folder where the images will be stored.

Quote:

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Originally Posted by LloydR

HI All

Great mod

My issue is that when a user clicks on submit nothing happens
my site is: www.DigitalSAonline.co.za

thank you

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You have TM set so that only registered users may submit testimonials so I can't really check.

However there are several posts in this thread that address this issue, maybe one of them will be of help.

Thank you so much clydejones! Such an easy fix

Just one thing......when you click on the image, after you click "read more" eg/ http://partykitnkaboodle.com.au/inde...timonials_id=1

a new blank page loads, and I get an "alert" with this message "The URL is not valid and cannot be loaded"

This is only in FF, IE does not attempt to load a page

Any way to stop it trying to load a new page?

Also, in FF, the RH column juts out (when image is present); does not happen in IE

Many thanks again:smile:
S

Quote:

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Originally Posted by clydejones

You have TM set so that only registered users may submit testimonials so I can't really check.

However there are several posts in this thread that address this issue, maybe one of them will be of help.

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Hi

Will make it aval for all users, please be so kind as to try again
Will have a look around, but at 60 odd pages.......
Got a bit of searching to do

Quote:

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Originally Posted by Green333

Thank you so much clydejones! Such an easy fix

Just one thing......when you click on the image, after you click "read more" eg/ http://partykitnkaboodle.com.au/inde...timonials_id=1

a new blank page loads, and I get an "alert" with this message "The URL is not valid and cannot be loaded"

This is only in FF, IE does not attempt to load a page

Any way to stop it trying to load a new page?

Also, in FF, the RH column juts out (when image is present); does not happen in IE

Many thanks again:smile:
S

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For the first issue try this:

Just unzip the file - rename the YOUR_TEMPLATE folder to match the name of your custom template (includes/templates/YOUR_TEMPLATE)
Attachment 4623
The second problem seem to be that the image is not resizing to the size of the image setting(s) in admin -> configuration -> testimonial manager.

The default for the image size is 80 x 80 so you could try resizing the image to those dimensions.

Other than that I can't speak to how you would work this out using a TM template.

Quote:

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Originally Posted by LloydR

Hi

Will make it aval for all users, please be so kind as to try again
Will have a look around, but at 60 odd pages.......
Got a bit of searching to do

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Let's try to narrow down the problem a little.

download and install this troubleshooting utility

Once you've done that try submitting a testimonial and then post the error message so I can check it.

Will do thank you

Quote:

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Originally Posted by clydejones

Let's try to narrow down the problem a little.

download and install this troubleshooting utility

Once you've done that try submitting a testimonial and then post the error message so I can check it.

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Hi
Did as suggested and my last error entry is the 26th, nothing for now, im running Zen 1.3.7

Will this make any diff?

Quote:

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Originally Posted by LloydR

Hi
Did as suggested and my last error entry is the 26th, nothing for now, im running Zen 1.3.7

Will this make any diff?

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Try this:

Unzip the file, change the YOUR_TEMPLATE folder (includes/templates/YOUR_TEMPLATE) to match the name of your custom template[in this case classic]

upload the entire includes folder to your server.

Attachment 4624