Originally Posted by
bonnit
I can never understand why threads become clogged with rubbish like the above? Zen Cart is a free script, with a lot of great developers offering their work for free too, work which involves time and effort, thought and patience, these developers also visit the forums on a regular basis (it seems some never leave lol) offering advice on their own mods and also other issues people may have. No doubt in your quest to find the answer you will recognise a few of the usernames in this thread alone.
The developers offer a support thread for reporting bugs in their code and assistance in installing, if however you have additional mods installed, have a custom template or just an alternative quirk in your site for one reason or another which means that a tried and tested module is not working, i do sincerely believe this is nobody else's problem - it's certainly not the developers.
However you will find most developers will happily give up their time (usually for free if it is a common bug or an issue which proves to be useful in the next upgrade of the module) to sort these issues via the support thread - again for free.
Yet despite all of this, when someone who has installed a free copy of Zen Cart, gotten free advice from the supporting forums and installed a free module, on the occasion where a developer doesn't have time to help, cannot replicate the issue or simply does not know the answer... all gratitude goes out the window and the very mention of the commercial forum for additional assistance sends shockwaves.