[Old] Royal Mail Modules

Bit tricky without knowing what exactly you've done. The modules do not change the handling fees, rates or min/ max prices for each servicce when removed and then installed because otherwise if people were to upgrade it would overwrite their settings. There are ways to do it but you have to be precise or you risk wiping your database entirely.

Hi, Im new to using Big Royal mail and cant seem to get things working right.

I downloaded the latest version of big royal mail and the site is a fresh install.

I am shipping items to both UK and Norway mainly. Most of the time I get a message saying "Sorry, we are not shipping to your region at this time."

I did get some results (i cant remeber what i did to get it working) where it was giving me a price for items wrongly. I set the item to be 8lb and it would tell me that the item was 11kg ???

can any one tel me what i am doing wrong please? is there a manual?

Regards

in admin > configuration > shipping/ packaging you'll find that you have it set to add an extra 3lbs to each parcel. You need to work out your packing weights (normally about 10% which is written 10%:0 ) and then you'll find that at least the weight will be nearer for you to obtain a quote, although the royal mail only shps 2 kg airmail, above that and you are into parcelforce or (writing your own/ having one written) module territory.

thank you
Philip

Thanks for you reply Philip, I have now installed the parcel force and works great except Norway is coming up as Zone 12 when it should be zone 9.

I guess thats a different discussion?

Regards

Dave

Yes, ParcelForce things are over here

http://www.zen-cart.com/forum/showth...925#post742925

as it's a different set of modules now.

I cannot see any of the Royal mail modules in Admin/modules/shipping.

I know it's me, but i can ftp and treble checked the file locations, but is there an sql database update for this, as i cannot see one.

I know it's not your module :-)

Do the files have to have certain permissions on?

I am just trying out zencart, and with this module, it will do all i ask for, so would like to figure out if possible what it is i am doing wrong.

Thanks for any guidance.

Have you unzipped the files ? this is not a stupid question, I once spent three days trying to figure out why someone could not install and it turned out they thought putting the zip file on the zerver was enough.

Then you copy the files to their places on the server like

big_royalmail_v2.3.7/includes/modules/shipping/ goes to YOUR_SHOP/includes/modules/shipping/

and then they should appear. There is no need for a sql update for the modules to appear or to work. In fact if you have any SQL don't use it at all as normally it's for doing advanced stuff that you don't want to be doing at this stage unless you know what it will do and why you want to do it.

Thank you
Philip

Sorry, forgot to say that it is the latest zen 1.3.8 and except for the Guest checkout extension, it's clean.

What's embarrassing is that the guest checkout was more detailed and i did that one :-)

Hi Philip,

Thanks for the quick reply


i have a zen folder called, er, zen and the files are going to public_html/zen/includes etc, but i will try another time.

I'm also happy not to bother with sql.

Kind Regards

Paul

Yes, i have unzipped all btw.

This is why it's embarrassing, i am not too bad at this.

But, I have just realised that this was a cPanel install and what i am doing at the moment is applying 755 to all directories and and 644 to all files