Re: Stamps.com integration - Couple small bugs need addressing
Well. My apologies to the ZC community. I was the one that started begging for this interface - and I guess I can say I'm grateful that I didn't jump on it when first released!
I think stamps.com is a great service - but I too have had issues with them and some nasty bugs.
I was in the software quality management field for almost 30 years - and I have to say that the cavalier attitude that stamps.com is using (in general - not Chuck) is at odds with the teachings of my previous discipline.
Stamps.com may just see their service as one for homemakers to not have to go to the post office, but for most of us ZC users, this is our LIVELIHOOD and REPUTATION at stake - and their faulty implementation endangers these. I want the best experience possible for my customers - for now, I'll keep doing what I've been doing - using stamps.com manually, cutting and pasting every order - because this way, I can guarantee a good experience for my customer!
Let me know when the implementation of the stamps.com module is working as it should - or feel free to contact me if you want an engineering-eye view of the specs for this module.
Re: Stamps.com integration - Couple small bugs need addressing
mumzie,
Thank you for your feedback; I've passed your post along to our product team.
Are there any specific concerns that you have about the integration? While there are certainly issues we are looking into, the core functionality of importing orders from Zen Cart to Stamps.com can be a huge time saver relative to copy and paste.
Thanks!
Chuck
Stamps.com
Re: Stamps.com integration - Couple small bugs need addressing
Quote:
Originally Posted by
roberttimmons
I am still getting too many failed jobs error.. any idea?
well Since nobody really knew how to fix the issue nor did I get any replies. I did what any tech would do. made my shipping guy re install the stamps.com software and re create the profile. And what do you know its working again.
Now for the next issue. The email notify. This is not a issue that will be hard to fix. Its very simple actually. When you post something to the customer order you either check the box that says notify the customer. which is the default. Or you uncheck the box so the customer gets no email about the update. So somewhere in the stamps.com module files we need to create that flag where it inserts the tracking number back to the webstore. I have no idea of where the code is or what it is but Iv had just about enough of copying and pasting tracking numbers so my customers know there item shipped. So Im going to dig into the files today because what I truly believe is. Stamps.com does not want this to happen because they would much prefer to collect the email addresses of all of OUR Customers to add to there database. Maybe they are doing nothing with them now. But that huge email list could be worth big bucks down the road. That's why IMO this has not been addressed. Will report back if I figure anything out. If I cant I will hire a coder.
Re: Stamps.com integration - Couple small bugs need addressing
When you open up the php files you'll find that they've copyrighted the mod and use of it is subject to their terms and conditions under license. I suspect that if you modify the code you'll be exposing yourself to possible problems. That's why I didn't do anything to it.
Re: Stamps.com integration - Couple small bugs need addressing
Here is the code. I think I already know what to change. Under customer_notified they have it at 0.. I bet if its changed to 1. Then the customers would be notified. Althought I am not going to make this change as I do not own this file. I am simply posting this information to prove its possible.
//update order status
$db->execute(" update ".DB_PREFIX."orders set orders_status='3' where orders_id='". $this->MakeSqlSafe($OrderNumber,1) ."'");
}
else
{
if($current_order_status==1)
$change_order_status=2;
else if($current_order_status==2)
$change_order_status=3;
else
$change_order_status=$current_order_status;
$db->execute("insert into " . TABLE_ORDERS_STATUS_HISTORY . "
(orders_id, orders_status_id, date_added, customer_notified, comments)
values ('" . $this->MakeSqlSafe($OrderNumber,1) . "', '".$change_order_status."', now(), '0', '" . $this->MakeSqlSafe($comments). "')");
if($change_order_status!=$current_order_status)
$db->execute(" update ".DB_PREFIX."orders set orders_status='$change_order_status' where orders_id='". $this->MakeSqlSafe($OrderNumber,1) ."'");
Re: Stamps.com integration - Couple small bugs need addressing
Quote:
Originally Posted by
StampsCom
If you would like, you can CC yourself on the emails that are sent. I realize this does not address all of the problems expressed, but it is something you can do immediately. To do this, go to File/Preferences/Email from within Stamps.com. There are also limited customization options and I should mention that we are working on additional customization of emails sent from Stamps.com.
Thanks for this information Chuck, but I won't use the Stamps.com e-mail. The e-mail has to come from ZenCart for a consistent customer experience, so for now I'll manually send them. Hopefully this will be fixed, or added as an option in the near future.
