Mailbeez After Sales Modules

Quote:

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Originally Posted by lafaverp

I am trying to install the MailBeez Module Installation for "Service: DB Repair Orders":
The documentation reads:
Please copy the file & folder in this package into your MailBeez installation like this:


(shop_root)/mailhive/mailbeez/Please copy the file & folder in this package into your MailBeez installation like this:

(shop_root)/mailhive/mailbeez/service_db_repair_order (Folder)
(shop_root)/mailhive/mailbeez/service_db_repair_order.php


Install the MailBeez Module in your administration in the Tab "MailBeez"
by clicking the "install" button.






Questions:

Do I create the folder /service_db_repair_order ?
Do I just copy the existing folder in which is named service_db_repair_order_v2.1 ?
Is the php file copied into mailbeez/service_db_repair_order.php?

Where is the "install" button located?

I haven't even starting using the module yet and fear and dread is already surrounding me.

Paul

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Inside the folder "service_db_repair_order_v2.1" there should be a folder named "service_db_repair_order" and a file named "service_db_repair_order.php" there should be a folder copy them into mailhive/mailbeez
Then in admin go to tools/mailbeez click on the mailbeez modules tab and click on "Service: Repair Order DB" click install then paste in your certificate and it should be done.
Make sure you backup your database first. I done one a few weeks ago it works great.
If you need any help PM me, I would be happy to help a fellow Vaper.

hi paul,

I assume you have installed the MailBeez Basic System?

Then ou need to unzip the zip archive and open the "/catalog" folder. There you find the "/mailhive" folder and in there the "/mailbeez" folder

just copy the containing folder and file accordingly into your zencart system, so that it looks like this on your server:

(zencart shop_root)/mailhive/mailbeez/service_db_repair_order
(zencart shop_root)/mailhive/mailbeez/service_db_repair_order.php

Then navigate to your MailBeez System in your zencart admin (tools -> mailbeez)

in the Tab "MailBeez Modules" you will find the module ready to install at the bottom of the list.

also feel free to contact for additional support on helpdesk at mailbeez dot com

regards
cord

Release of MailBeez V2.8.5

ready for responsive emails

Just released the new MailBeez V2.8.5 – easy updating with the included update-packs.

With MailBeez V2.8.5 the soon coming new release of

• MailBeez Newsletter Pro V1.0
• MailBeez Template Manager 2.0

are fully supported. Those new Versions will enhance your MailBeez System with:

• full support for responsive Emails looking create on big screens as well as on mobiles
• an intuitive visual Mail-Editor with responsive editing mode
• Mobile preview simulating Iphone 4+5, Android and Ipads

Also MailBeez V2.8.5 has improved integration support for the soon soming BeezDesk CRM, read more on Announcing: BeezDesk CRM with Ticketsystem


Enhancements:

• improved support for https in clicktracker
• added support for upcoming pro features (visual editor, responsive emails, mobile preview)
• dropped support for mailbeez 1.x template variables like “$firstname” (since 2.x {$firstname} )
• enhanced main template
• several framework enhancements for improved performance and support for upcoming premium features

Bugfixes:

• fixed issue with clicktracker url rewrites
• fixed character issues in dashboard news widget

As always, for updating download the Quickstart Package on www.mailbeez.com and follow the included instructions.

How can I find the "your unique trustpilot email address" to complete configuration for Trustpilot - automatic feedback service® ? Website sent me to register 2 accounts but non of them have anything about trustpilot email address. one of the account registered at en-us.b2b.trustpilot.com.

hi hiker,

that’s a question for the trustpilot support, but you should find the email on e.g.
https://en-us.b2b.trustpilot.com/ng1...vice/Guide/36:

Quote:

---

Highlight and copy your company's unique Trustpilot e-mail address: [email protected]

---

regards
cord

Hi Cord,
Thank you fro fast respond.
Looks like i completely frustrated and was sure that trustpilot is just small module insight of the mailbeez .
Thank you for link but it is just show error 404 .
So it is no way to try the mailbeez in work before purchasing any extension?
After installation of Mailbeez displayed me "Your Order Database partly is corrupted" and fixing it cost 29EUR. Is it possible to find which exactly 146 records is corrupted and how it is affected the cart? Or may it is 10 y old records which nobody need to use?

Quote:

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Looks like i completely frustrated and was sure that trustpilot is just small module insight of the mailbeez .

---

it actually is - it basically only sends the necessary trigger emails to trust pilot

Quote:

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So it is no way to try the mailbeez in work before purchasing any extension?

---

yes, you can use mailbeez without purchasing any of the premium extension. There are a couple for free modules available that work already great

Quote:

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"Your Order Database partly is corrupted"

---

if 146 is only a small part of your order database you can disable that warning in mailbeez > configuration.
Just be aware that mailbeez is not able to process those orders. There are merchants having external solutions updating orders incomplete (and therefore damaging the data structure) and mailbeez was not able process those orders, which caused huge confusion.
You can also see if that number increase during the next weeks, that would tell you that new damaged orders are added into the system.

Thank you again.
Digging deeper into module. Found free extension .

I'd like to email customers from a certain product category. It's a simple ZC setup with just a handful of categories and I can follow php instructions, not create my own modifications. Does your mod do this? Or is there a simpler way without the mod?

Quote:

---

Originally Posted by giftmeister

I'd like to email customers from a certain product category. It's a simple ZC setup with just a handful of categories and I can follow php instructions, not create my own modifications. Does your mod do this? Or is there a simpler way without the mod?

---

the soon coming mailbeez newsletter module will you allow to do this. In combination with the next version of the mailbeez template manager you will be able to create fully responsive emails (and edit them in their different modes) without touching any html code.

Hi
Just did update 2.5 to 2.85, and now mailbeez admin dashboard no longer has graphs or meters, is this correct?
Also when on mailbeez home tab all the other admin menu links at top disappear, until i click on one of the other mailbeez tabs, then the links come back?

Apart from that there is some nice improvements :D

Also mailbeez home tab is generating this error.

PHP Fatal error: Cannot redeclare class currencies in /home/mywebsite/public_html/myadmin/includes/classes/currencies.php on line 26

hi,

make sure you also update all modules. If you have referral honey installed, make sure to update also the referral honey dashboard module, as the old version breaks the dashboard in MailBeez 2.8 (you can deactivate the dashboard module in mailbeez > configuration > dashboard > button)

PHP Code:

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PHP Fatal error:  Cannot redeclare class currencies in /home/mywebsite/public_html/myadmin/includes/classes/currencies.php on line 26 


---

yes, you have referral honey installed ;-)

Btw. did a silent release of 2.8.6 on friday, this version is responsive ready but the premium modules need to be released in their latest version as well. So more news to come the next week, e.g.:

Template Manager, now with visual editor and bringing responsive emails to MailBeez
Newsletter Module, with segmentation (geographic, products, groups...) and fully responsive when Template Manager is installed

Thank you!
(now solved)

MailBeez V2.8.9 released

With MailBeez V2.8.9 the just released modules

• MailBeez Newsletter Pro V1.1
• MailBeez Template Manager 2.2

are fully supported.

Attachment 13274

These new Modules allow:

• full support for responsive Emails looking create on big screens as well as on mobiles
• an intuitive visual Mail-Editor with responsive editing mode
• Mobile preview simulating Iphone 4+5, Android and Ipads

More about Responsive Emails with MailBeez
Also MailBeez V2.8.9 has improved integration support for the soon soming BeezDesk CRM, read more on Announcing: BeezDesk CRM with Ticketsystem


Changes since Version 2.8.5:

Enhancements:

• improved compatibility with Gambio
• added suhosin compatibility fix (/mailhive/common/local/suhosin_compatibility.php )
• enhanced MailBeez Analytics to analyse and report Email openings on mobile devices
• automatically generate txt version from html email if txt template is empty

Bugfixes:

• fixed bug that prevented tracking of email opens
• fixed bug that prevented MailBeez from updating itself
• fixed an issue with mixing ssl, nonssl requests and servers with configure x-frame-options

As always, for updating download the Quickstart Package and follow the included instructions.

Hi

I have just upgraded my zencart to version 1.5.1 and have the latest version of mailbeez but I have a little problem with Simple review in that the review button does not show up in the emails just a long URL.
Originally I had removed all the buttons as I was running zencart with css buttons however I reinstated the buttons in my template but I'm still having no luck.
Can someone tell me exactly which image button I should be using and where it should be located. (or a workaround if poss to create a css version)
Cheers
Brinley

Released: MailBeez Newsletter advanced.

Check out http://www.mailbeez.com/documentatio...ez/newsletter/ to see the features of the new MailBeez Newsletter advanced module including a screen video going through the editor.

Highlights:

• fully integrated with Zencart
• Set up segmented lists by products purchased, geographic information and many other rules
• responsive ready (requires the MailBeez responsive Template Manager)

cheers
cord

For newsletter pro you have segmentation settings, I would like the ability to send emails to cutsomers if the have reached a minimum number of orders, by the look of it, it works the other way round, offering me the ability to segment by a maximum number of orders per customer.

I want to be able to send a newsletter to customers who have had at least x number of orders in the last 30 days.

Can this be done?

Hi,

That kind of segmentation is currently not possible. Maybe a custom trigger module would be the right solution. Would be great if you contact me through helpdesk at mailbeez dot com so we can discuss the options?

"custom", I can see this being expensive...

Quote:

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Originally Posted by DigitalShadow

"custom", I can see this being expensive...

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well, depends what "expensive" is for you. Have done some custom development starting at 100eur.

And having "enough" customers in your store together will applying MailBeez really can pay off quickly, like the following store owner:

Attachment 13366

(MailBeez generated 973k additional revenue within 12 months)

I did a dumb thing and accidently deleted the Google Analytics Client Redirect URL when setting up the Google Link. Can anyone assist with what it's supposed to be?

hi

the Google Analytics Client Redirect URI is the url to your MailBeez Dashboard

cord

Quote:

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Originally Posted by mailbeez

hi ak,

please check the ZenCart-Section of the FAQ on http://www.mailbeez.com/support/.

seeing the $EMAIL_SUBJECT in the email means, the zencart email template is applied.

Make sure you have applied the patch you find the in the FAQ and you select "override zencart template" in MailBeez > configuration > email engine

cheers
cord

---

Hi Cord,

Have checked the forum and the FAQ. I have the problem with $EMAIL_SUBJECT appearing in the simulation emails for the review module.

Override Zen cart is set to true. I also tried to make the change to the Functions_email file however after I did this all emails stopped so I've since changed it back. Any suggestions?

Quote:

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Originally Posted by mailbeez

hi

the google analytics client redirect uri is the url to your mailbeez dashboard

cord

---

thank you!

Quote:

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Originally Posted by LBLJEB

Hi Cord,

Have checked the forum and the FAQ. I have the problem with $EMAIL_SUBJECT appearing in the simulation emails for the review module.

Override Zen cart is set to true. I also tried to make the change to the Functions_email file however after I did this all emails stopped so I've since changed it back. Any suggestions?

---

The easiest and most reliable way is to configure MailBeez to send through its own SMTP server instead of sending through zencart.

You can configure this in mailbeez > configuration > email system

Just a heads up for anyone running the satisfaction module (or custom written modules) the email templates have changed.

Variables now need to be bracketed. ie $firstname now needs to be {$firstname} $storeurl is {$storeurl} etc.

hi limitless,

thanks for pointing that out - its mentioned in the change log http://www.mailbeez.com/documentation/changelog/ for Version 2.8.5

Ignore, I found my answer.

Hello,

I have mailbeez v2.9.2 installed and purchased nopurchase advanced yesterday.

I installed the module without any errors. Everything is working fine but when i send test email first error i see is $EMAIL_SUBJECT written on top of the email and second error is I see zencart HTML template and footer and on top of that i see my mailbeez template. As you can see one image of Jewels Exports on top and then the mailbeez template header image.

can anyone help me how can i disable zencart template so that only mailbeez template is sent? Also when i send test email to any other email ID it wont go through?

Any help would be appreciated. Please check the attached images.

Attachment 13602Attachment 13603

Hi,

Easiest way to solve this is to configure a smtp server for mailbeez in mailbeez > configuration > email system.
That will bypass zencart.

Also feel free to contact the mailbeez helpdesk directly at helpdesk at mailbeez dot com

Regards
Cord

Quote:

---

Originally Posted by mailbeez

Hi,

Easiest way to solve this is to configure a smtp server for mailbeez in mailbeez > configuration > email system.
That will bypass zencart.

Also feel free to contact the mailbeez helpdesk directly at helpdesk at mailbeez dot com

Regards
Cord

---

I tried configuring the smtp mail server but still when i send test email its all same. $EMAIL_SUBJECT error is also there and zencart header and footer also coming. Can you help me out? :(

nvm its working fine now.

Another question i have is how can i send this email to the other customer who are registered already and never made a purchase? I think for now its only showing receiptent who made account after i installed this module?

:)

Quote:

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Originally Posted by sagarjalvi

I think for now its only showing receiptent who made account after i installed this module?

:)

---

All MailBeez Modules are designed to analyse the existing data, which allows you to run campaigns like no purchase, win back etc. on historic data.

Each module allows you to configure the timeframe how long you would like to go back in time. So in your case you only need to increase the "max days to look back" to e.g. 30 days to contact all customers with account but no purchase of the last 30days.

Quote:

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Originally Posted by mailbeez

All MailBeez Modules are designed to analyse the existing data, which allows you to run campaigns like no purchase, win back etc. on historic data.

Each module allows you to configure the timeframe how long you would like to go back in time. So in your case you only need to increase the "max days to look back" to e.g. 30 days to contact all customers with account but no purchase of the last 30days.

---

Great thanks. It worked :D. Also can you let me know which file to edit the text of the template? The text it a little large and its coming on each other. I need a little small font size.

I purchase another module “Winback Advanced” and while sending test email the email which goes picks up the image size of the product like 1000px x 850px.

I think it should have some fixed pixel so the email looks good. I’ve attached the screenshot please check and let me know which file to edit the image size.

And the "Find us on Facebook" link doesn't work. I've edited the link for both twitter and facebook pages but whenever i click on the link it takes me to facebook and then i see the page of facebook sayin "Link is broken" and the URL is changed to some more text with my page name.

Please see both the attachment and let me know how to fix.

Attachment 13622Attachment 13623Attachment 13624Attachment 13625

Bug-Fix: Birthday Modules

Happy New Year!

Like a bad new years joke the MailBeez Birthday Modules (free and premium) have been sending birthday greetings to customers without a given birthday-date.


read more on: http://www.mailbeez.com/news/bug-fix-birthday-modules/

Just tried out v2.9.2 on Zen Cart 1.52rc2 (local install, Xampp 182, php5.4.16) and the mysqli issue rears its head (as pointed out here http://www.zen-cart.com/showthread.p...41-mysql_query)

Quote:

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Warning: mysql_query() expects parameter 2 to be resource, object given in blah blah\dev\zc152rc2\mailhive\common\functions\osc_database.php on line 76 -

select configuration_value from configuration where configuration_key = 'MAILBEEZ_MAILHIVE_UPDATE_REMINDER_TIMESTAMP'

[TEP STOP]

---

thanks for reporting this issue!

Will fix as soon as possible

regards
cord

MailBeez V2.9.3

Just released the new MailBeez V2.9.3 – easy updating with the included update-packs.

Changes since Version 2.9.2:

Enhancements:

• commerce SEO V2Next compatibility
• framework enhancements
• improved CRE Loaded 6.x compatibility
• support for ZenCart 1.5.2RC (mysqli)
• smarty 3.1 support
• improve html code parsing for Outlook compatibility (width and heights attributes are added if dimensions were given only in style attribute)

Bugfixes:

• fixed included birthday module

download on www.mailbeez.com

I've uploaded the files on my server...
I can't see Mailbeez menu on Tools tab.

I need help.....

Thanks in advance,

hi park,

please check you have uploaded the menu hook files from

/extra files/extras_zencart/zencart_1.5.x

into your zencart system.

regards
cord

Quote:

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Originally Posted by Limitless

Cool.

Please keep us updated.

---

Anything new on this?

Thanks

The above post of mine is confusing since I didn't include the first quote.

I would like to use Facebook review but understand that it does not work with COWOA. does it work with Fast and Easy Checkout? If not is there any work on this or possibly another solution that would let me send out the email with the mailbeez look and feel?

Thanks

I just did a upgrade to latest mailbeez and now I reworking email templates. I am now get the HTML <!DOCTYPE> Declaration on the top of the HTML email templates.

Did I miss something?

Thanks

Quote:

---

Originally Posted by remops

The above post of mine is confusing since I didn't include the first quote.

I would like to use Facebook review but understand that it does not work with COWOA. does it work with Fast and Easy Checkout? If not is there any work on this or possibly another solution that would let me send out the email with the mailbeez look and feel?

Thanks

---

Am still trying to make my head around how to handle guest orders like COWOA - wonder if you could post the add-on link here so I can try it myself?
(as mailbeez supports a range of systems with different solutions for guest orders I need to find a common approach)

cord

Quote:

---

Originally Posted by remops

I just did a upgrade to latest mailbeez and now I reworking email templates. I am now get the HTML <!DOCTYPE> Declaration on the top of the HTML email templates.

Did I miss something?

Thanks

---

Please check out the Zen-Cart specific FAQ on http://www.mailbeez.com/support/ - simplest solution is to configure MailBeez to send mails using the PHPMailer class and configure a SMTP server.

cheers
cord

All templates were setup in earlier versions so the easy answer for me was to set Override Zencart Email Template System to
False.

Thanks

The link to the plugin COWOA is http://www.zen-cart.com/downloads.php?do=file&id=1416

thanks for the link,
quick question:

is guest order data kept in table customers or deleted?

They are kept and stored. The admin distinguishes these from the account customers. Is there a report that I can get to see who was sent a simple review reminder? I have never looked to see if the COWOA customers have received the reminder.

BTW This last send out of reminders I received 50% back with 5 stars. I really like this program it is easy for the customers to write a review with a simple click. That is why I want the facebook review feature, but the COWOA is another that makes check out easier for the customer so I will not do without it. Thanks again
RJ

Quote:

---

Originally Posted by remops

Is there a report that I can get to see who was sent a simple review reminder? I have never looked to see if the COWOA customers have received the reminder.

---

the add-on BeezDesk CRM Customer Insight
http://www.mailbeez.com/documentatio...tomer_insight/ allows you to see mailbeez emails sent per customer.

so after installing it (and adding it to your zencart-admin) you can navigate to a customer, open the customer insight dialog and go to mailbeez history.

Quote:

---

Originally Posted by remops

BTW This last send out of reminders I received 50% back with 5 stars. I really like this program it is easy for the customers to write a review with a simple click. That is why I want the facebook review feature, but the COWOA is another that makes check out easier for the customer so I will not do without it. Thanks again
RJ

---

that’s quite good!

Quote:

---

Originally Posted by mailbeez

hi park,

please check you have uploaded the menu hook files from

/extra files/extras_zencart/zencart_1.5.x

into your zencart system.

regards
cord

---

I too have just tried to install on 151 and I have no menu in tools.

The file path you listed above does not exist in my downloaded copy. I have /extra files/extras_zencart/admin & includes
but no ref to 1.5.x

Quote:

---

Originally Posted by Rizla

I too have just tried to install on 151 and I have no menu in tools.

The file path you listed above does not exist in my downloaded copy. I have /extra files/extras_zencart/admin & includes
but no ref to 1.5.x

---

Make sure you download the latest version from www.mailbeez.com

Hi,
Got it working on 151 but using my original templates I seem to be missing something in the doc's.

The link fields are not being populated... please see attached.

hi,

since MailBeez 2.9 only the smarty style template tags are supported, like

PHP Code:

---

{$storename} 


---

so just add the curly brackets around every template tag.

cheers
cord

Hi cord
I can confirm that my template is using smarty style template tags so I'm still at a loss!

The image below shows the HTML view template. Not sure if that looks ok regarding the fields.

hi,

in your screenshot I still see e.g.

PHP Code:

---

$storename 


---

but it must be

PHP Code:

---

{$storename} 


---

after editing your files (unless you have
Responsivie Template Manager http://www.mailbeez.com/documentation/configbeez/config_tmplmngr/ installed) make sure to empty your template cache (MailBeez > configuration > template engine or delete the content of /mailhive/common/template_c/ )

Hi
I have checked through the template file and can't see anything missed, I have also cleared /mailhive/common/template_c/ but it still looks the same...

I can't find: (MailBeez > configuration > template engine

Below is the template code:

<html>
<!--
{*

*}
-->
<head>
<title>{$subject}</title>
{literal}
<style type="text/css">
td {
font-family: Arial, Helvetica;
font-size: 12px;
}
</style>
{/literal}
</head>
<body bgcolor="#ffffff" text="#000000" vLink="#3a6ea5" aLink="#cc0000" link="#3a6ea5">


<!-- change the picture -->
<table border="0" cellpadding="0" cellspacing="0" align="center" width="600">
<tr valign="top">
<td height="90"><a href="{$catalog_server}"><img
src="{$catalog_server}mailhive/common/images/default_emailheader.jpg" border="0" hspace="0" vspace="0"
width="600"></a></td>
</tr>
</table>
<table width="600" border="0" cellspacing="0" cellpadding="1" align="center" bgcolor="#c0c0c0">
<tr>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0" align="center" bgcolor="#ffffff">
<tr valign="top">
<td width="15"><img src="{$blank_img}" border="0" hspace="0" vspace="0" width="15" height="0"></td>
<td>{$body}</td>
<td width="15"><img src="{$blank_img}" border="0" hspace="0" vspace="0" width="15" height="0"></td>
</tr>
<tr valign="top">
<td colspan="3" height="1" bgcolor="#c0c0c0"><img src="{$blank_img}" border="0" hspace="0" vspace="0" width="1" height="1"></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="15" align="center" bgcolor="#ffffff">
<tr valign="top">
<td align="center">

<b><a href="http://www.facebook.com/#!/pages/The-Personalised-Touch-by-metalPIX/18206xxxxxxxxxxxxx"
style="font-family: Arial; font-weight: bold; font-size: 15px; text-decoration: none; color: #363636"><img
src="{$catalog_server}mailhive/common/images/footer_fb.png" border="0"
hspace="0"
vspace="0"
width="32" height="32" align="absmiddle">&nbsp; find us on facebook</a></b>
&nbsp;
&nbsp;
&nbsp;
<b><a href="https://twitter.com/metalpixxxxxx"
style="font-family: Arial; font-weight: bold; font-size: 15px; text-decoration: none; color: #363636">tweet
with us &nbsp;<img
src="{$catalog_server}mailhive/common/images/footer_tw.png" border="0"
hspace="0" vspace="0"
width="32" height="32" align="absmiddle"></a></b>
<div style="color: #898989; font-size: 12px; font-family: Arial">
<br>
<br>
<br>
<b>{$storename} | Unit 11. Greenside Avenue, Rampton, Retford | Notts | UK</b>
<br>
<br>
<br>
<hr width="490" size="1" style="color:#cccccc">
<br>

You are receiving this email on {$email_address} because you subscribed through
<br>
registering with {$storename}<br>
If you feel that you have received this email in error, then please <a
href="{$page_contact_us}" style="color: #53535c">contact us</a>.
<br>
<br>
<a href="{$block_url}" style="color: #53535c">click to unsubscribe</a>
</div>
</td>
</tr>
</table>
</td>
</tr>
</table>
</body>
</html>
<!--
{*

MailBeez uses the template-engine Smarty, visit www.smarty.net for more information

Common Template Variables are:

{$storename} Storename
{$storeurl} http://www.thepersonalisedtouch.com
{$catalog_server} URL to shoproot, e.g. for image path

{$page_contact_us} contact us
{$page_customer_support} contact us
{$page_my_account} my account
{$page_password} retrieve password
{$blank_img} URL to blank image

{$block_url} Opt-Out URL



*}

-->

you need to edit the body template of the module you are using - seems you edited the main template

module templates are located in

/mailhive/mailbeez/<module>/email

Quote:

---

I can't find: (MailBeez > configuration > template engine

---

it is there, just look for itAttachment 14109

Hi cord
Worked through your suggestions & pointers.... I have tested live and seems to be working.... Thanks for your help

Rizla

you are welcome!

Attachment 14113

I have this mod all installed and working, except when test e-mails are sent, they look like the image I've attached. I can't figure out how to get rid of the DOCTYPE line at the very top. I saw another post in this thread where they said to use smtp for the e-mail, but we can't get it working on the server, the e-mails fail with smtp. It should be a simple thing to just remove this line of code? I don't know why we need to spend a bunch of time fiddling with smtp. Can someone just please tell me how to remove this line? I thought it was in email_html.tpl, but removing the line at the top of that file has no effect.

Thanks!

hi danielle,

you need to apply a code change as described on:

http://www.zen-cart.com/showthread.p...12#post1170912

cord

I did that already actually, it didn't solve the issue. It did stop the zencart email header/footer from showing, but did not remove that line of text at the top about DOCTYPE etc. I got the smtp working and now the e-mails are fine, but it would be nice if that text just wasn't in there to begin with.

Quote:

---

Originally Posted by mailbeez

hi danielle,

you need to apply a code change as described on:

http://www.zen-cart.com/showthread.p...12#post1170912

cord

---

Just published the new "Shopvoting" module - this module adds a high quality shop voting functionality to your store, which is comparable to hosted solutions like trustedshops.

Attachment 14161


Forum Thread:
http://www.zen-cart.com/showthread.p...rt-1-3-x-1-5-x

Having trouble with a previous install. The URL posts without the .php extension (www.mystore.com/admin/mailbeez?tab=home) resulting in a page not found error. Adding the .php in the URL allows the page to function fine but hovering over the links to the other tabs, options, etc all display a URL with the missing .php extension. I completed a new install and the same issue occurs. Using ZC 1.3.9h.

hi hamlund,

mailbeez V2.9.5 works with Zencart 1.3.9, hope you followed all steps on http://www.mailbeez.com/documentatio...en-cart-1-3-x/?

also make sure you have the latest version downloaded on http://www.mailbeez.com

cord

Attachment 14291Was working ok on 1.3.9
upgraded to 1.5 ZC
and installed MailBeez
V. 2.9.5

Whenever I click on any of these for any module
HTML, TEXT, Send Test Email, Run
The pop up box load website homepage instead of email template. I have checked and all files are in correct directories. The only thing I can think can cause issue is when I downloaded the mail beez and unzip it. Then many files were showing "Without encryption" Message.
How I can fix this and get it going?

Hi I have the latest version installed and mostly working. Im using SMTP and I get test emails fine. But no emails have been sent to customers. Im using the 10 day review reminder module. Some of the settings are:

Activate Module
True

Order Status Trigger
Pending [1],Processing [2]

Workflow - Number of Review Invitations (1-3)
1

Minimum Age of Order
10

Number of Days to Look Back
9


Im using 1.39h.
What can we check to fix this?

Any help available?

Quote:

---

Originally Posted by Chargin

Any help available?

---

just getting back from holidays ;)

the number of days to look back must be bigger than minimum age of order, e.g.

Minimum Age of Order
10

Number of Days to Look Back
15

will find orders between 10 and 15 days old.

hope that helps?

regards
cord

Quote:

---

Originally Posted by jsarwar

Attachment 14291Was working ok on 1.3.9
upgraded to 1.5 ZC
and installed MailBeez
V. 2.9.5

Whenever I click on any of these for any module
HTML, TEXT, Send Test Email, Run
The pop up box load website homepage instead of email template. I have checked and all files are in correct directories. The only thing I can think can cause issue is when I downloaded the mail beez and unzip it. Then many files were showing "Without encryption" Message.
How I can fix this and get it going?

---

we solved this issue through the MailBeez Helpdesk, check out on http://helpdesk.mailbeez.com/803857-Ultimate-SEO

Hi no, its been about 3 weeks now since it was installed.
Should I PM you login details for the site?

Quote:

---

Originally Posted by mailbeez

just getting back from holidays ;)

the number of days to look back must be bigger than minimum age of order, e.g.

Minimum Age of Order
10

Number of Days to Look Back
15

will find orders between 10 and 15 days old.

hope that helps?

regards
cord

---

Quote:

---

Originally Posted by Chargin

Hi no, its been about 3 weeks now since it was installed.
Should I PM you login details for the site?

---

yes, sure - or go to http://www.mailbeez.com/about/contact/

I have used this module before however I am running the newest version of Zencart and am trying to install After sales automatic trigger campaigns and cannot locate the Mailbeez item in the drop down of the backend after I have uploaded all the files to their respective directories. Any help or similar experience?

Quote:

---

Originally Posted by novastar

I have used this module before however I am running the newest version of Zencart and am trying to install After sales automatic trigger campaigns and cannot locate the Mailbeez item in the drop down of the backend after I have uploaded all the files to their respective directories. Any help or similar experience?

---

Make sure you download the latest version from www.mailbeez.com and follow the installation instructions on http://www.mailbeez.com/documentatio...en-cart-1-5-x/

all should work then!

regards
cord

Aaah ok, haven't tried it but that might be the problem. was downloading from the Zen Cart plugin repository.

Thank you and God bless.

Hi Cord, I've been trying to install a Mailbeez onto v1.5.3, I've installed and reinstalled several times and keep having the same result. I can see the new "Mailbeez" box in the Tools menu, but when I click it, I get a blank screen and am unable to install it. Any ideas? Thank you.

I'm attempting to install Mailbeez on my local testing environment (Wampserver) and the install continues to fail. I log into Admin, go to Tools, click Mailbeez and then click the Install button which takes me to the cloud download. It appears to download the files just fine, but then cannot apply them. The error I received is as follows:

Quote:

---

ERROR: Unknown column 'description' in 'field list' SQL: SELECT kb_entry_id AS kb_entry_id,parent_entry_id AS parent_entry_id,rtype AS rtype,rstatus AS rstatus,access AS access,access_inherited AS access_inherited,urlcode AS urlcode,treepath AS treepath,rorder AS rorder,title AS title,metadescription AS metadescription,keywords AS keywords,content AS content,content_text AS content_text,content_simple_html AS content_simple_html,conversationid AS conversationid,departmentid AS departmentid,views AS views,votes AS votes,sc_url AS sc_url,datecreated AS datecreated,datechanged AS datechanged,full_preview AS full_preview,deleted AS deleted,description AS description FROM qu_la_kb_entries WHERE urlcode = '696102' AND access = 'P' AND access_inherited = 'P' CODE: 1054

---

When I hit "Cancel" and it returns me to the Admin of Zen Cart I see an error message that says "fatal error: can't find config_queen.php"
I'm pretty positive that I uploaded the files correctly. Any assistance is appreciated.

I should add that this is a new install of ZC 1.5.3 using the sample database.

hey,

thanks for reporting the issue - currently the mailbeez helpdesk and support portal is down. We are working on it and it should be up and running again tomorrow.

I assume you get the Error Message when you try to click on the support link to read more about the installer?

The installer downloads the core zip archive and extracts it into the /mailhive directory. Therefor this directory and everything within must be writable for PHP. Then the installer will run through and you will be able to finalised the installation of mailbeez.

In alternative you can download the core zip archive on http://www.mailbeez.com/download/ and copy manually into your zencart. The updater will still work when you get a note about a new version.

cheers
cord

I uploaded my test ZC 1.5.3 install to a live web server, and tried the reinstall of Mailbeez. This time, the install appeared to work correctly, I got a Success message and the button return to to Mailbeez in my admin, however now I get an Internal Server Error 500, but only when clicking the admin Mailbeez link. Everything else in my admin is working just fine.

please check your /logs or /cache directory for zencart generated error logs as well as your server error logs.

I'm even more confused now. By downloading the Mailbeez core and manually copying the files instead of using the Cloudloader, I was able to successfully install Mailbeez on my local testing environment (WAMPserver) and get to all the configuration menus etc. However, trying the same thing on the live server still presents me with an Internal Server 500 error when I click the Mailbeez link in the Admin menu. There are no debug or error files in my zencart logs or cache folders. I do not have access to the live server error files yet. My dev environment and live environment are slightly different, so I can only assume that it's something the the server environment or database connection.

Live server config is:
Server OS: FreeBSD 8.2-STABLE
Database: MySQL 5.5.36-log
HTTP Server: Apache/2.2.29
PHP Version: 5.3.28 (Zend: 2.3.0)
PHP Memory Limit: 32M
PHP Safe Mode: Off
PHP File Uploads: On
Max Size: 4194304
POST Max Size: 8M
Database Data Size: 10,760 kB
Database Index Size: 3,654 kB

Any ideas as to next steps?

Sorry, cannot update my previous post. My webhosts gave me today's error logs for the server. What I see with regards to Mailbeez is this repeated over and over:

www.mydomain.com [Tue Dec 02 13:01:51 2014] [error] [client 24.161.34.137] malformed header from script. Bad header=* About to connect() to cloudb: php-cgiwrap, referer: http://mydomain.com/catalogtest/control/mailbeez.php


We run php with cgi-wrap because we are on a shared server and want php loaded items to be under our account and not server owned.

actually never faced this situation before, so hard to say what is going wrong. If you like I can try to debug, please contact me on [email protected]

I tried to register at the mailbeez website but i got this message
"ERROR: Banned by WangGuard Is a mistake?." i tried to use another email address but the same result.

Also
In the description it says these are the features:
* Customer satisfaction surveys after a defined number of days after sending
* Review Reminder after a couple of weeks
* Birthday and Season Greetings in connection with Coupon Codes
* Service Emails for e.g. wearing parts, maintenance updates
* Customer reactivation emails – make a personal offer e.g. 6 months after last order
* Payment reminder of e.g. Cash in Advanced or Invoice payments

Do i need to install more modules since i only see the birthday module installed?

Quote:

---

Originally Posted by TamyA

I tried to register at the mailbeez website but i got this message
"ERROR: Banned by WangGuard Is a mistake?." i tried to use another email address but the same result.

---

please contact wangguard - your email addresses have been reported to be used for spam blogging.

Quote:

---

Originally Posted by TamyA

Also
In the description it says these are the features:
* Customer satisfaction surveys after a defined number of days after sending
* Review Reminder after a couple of weeks
* Birthday and Season Greetings in connection with Coupon Codes
* Service Emails for e.g. wearing parts, maintenance updates
* Customer reactivation emails – make a personal offer e.g. 6 months after last order
* Payment reminder of e.g. Cash in Advanced or Invoice payments

Do i need to install more modules since i only see the birthday module installed?

---

these are generic examples for what MailBeez can be used for. You find the available free and pro modules on www.mailbeez.com and subscription based packages on apps.mailbeez.com

[QUOTE=mailbeez;1270868]please contact wangguard - your email addresses have been reported to be used for spam blogging.


I tried 6 different email, all my emails are banned by wangguard!!!!!! who the $$#$$# is wanguard

Quote:

---

Originally Posted by TamyA

I tried 6 different email, all my emails are banned by wangguard!!!!!! who the $$#$$# is wanguard

---

www.wangguard.com protects blog-sites against spam bloggers.

I just updated the plugin and registered myself without issues. Please try again.

If wangguard still blocks you please contact their support

Hello Mailbeez,

Is your plugin fully functional on Zen 154?
Please let me know when you have a moment. Thank you!

Quote:

---

Originally Posted by kcb410

Hello Mailbeez,

Is your plugin fully functional on Zen 154?
Please let me know when you have a moment. Thank you!

---

haven't tried yet but should be. let me know if you have any issue and I will fix asap.

I have been playing with Mailbeez 2.9.8-7 and it show this message

• This MailBeez Version is compatible with PHP up to Version 5.3 but not with the installed PHP-Version 5.4.32 . This can cause malfunction like empty emails - the system will not sent out empty emails. We are working on fixing this issue.

Is the newer version 2.991 compatible with PHP-Version 5.4.32?


In my test emails i have the following showing up above the email
"$EMAIL_SUBJECT
s!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">"

I have the override zen cart email template set to true.
Any Ideas?

hi tamya,

still no solution for the strange not reproducable behaviour of generating empty emails. But they are not sent out.

Always update your MailBeez System to the latest version!

Check the Zencart FAQ section on http://www.mailbeez.com/support/ regarding "$EMAIL_SUBJECT ..."

when i send a test email i get a bunch of warnings

MailBeez - Mode: simulate

---

Processing....
code: winback
module: winback

Warning: Illegal string offset 'EMAIL_TO_NAME' in /public_html/includes/functions/functions_email.php on line 91

Warning: Illegal string offset 'EMAIL_TO_ADDRESS' in /public_html/includes/functions/functions_email.php on line 92

Warning: Illegal string offset 'EMAIL_SUBJECT' in /public_html/includes/functions/functions_email.php on line 93

Warning: Illegal string offset 'EMAIL_FROM_NAME' in /public_html/includes/functions/functions_email.php on line 94

Warning: Illegal string offset 'EMAIL_FROM_ADDRESS' in /public_html/includes/functions/functions_email.php on line 95
1 [SIM]successfully sent: 007 TestFirstName TestLastName testemail######################

lines 91 - 95
if (!isset($block['EMAIL_TO_NAME']) || $block['EMAIL_TO_NAME'] == '') $block['EMAIL_TO_NAME'] = $to_name;
if (!isset($block['EMAIL_TO_ADDRESS']) || $block['EMAIL_TO_ADDRESS'] == '') $block['EMAIL_TO_ADDRESS'] = $to_email_address;
if (!isset($block['EMAIL_SUBJECT']) || $block['EMAIL_SUBJECT'] == '') $block['EMAIL_SUBJECT'] = $email_subject;
if (!isset($block['EMAIL_FROM_NAME']) || $block['EMAIL_FROM_NAME'] == '') $block['EMAIL_FROM_NAME'] = $from_email_name;
if (!isset($block['EMAIL_FROM_ADDRESS']) || $block['EMAIL_FROM_ADDRESS'] == '') $block['EMAIL_FROM_ADDRESS'] = $from_email_address;

after changing a few things in the configurations i do not see the warning anymore.

But i still can not send html emails, all the emails are sent in text format, i am using
the SMTP email server. Any idea how to fix that?

Ok, with all the test account that i had and set to HTML subscription did not work, when i created a new fresh email and created a new account it worked,i am confused since all the testing was done with accounts that set-up to receive html email.

Cord,

Any idea why there is a significant difference in the number or orders shown under mailbeez for the same criteria with zen cart admin?
for example the number of shipped orders in the past year under zen cart is double the orders shown under mailbeez taking in consideration the repeat orders and repeated emails addresses.

Quote:

---

Originally Posted by kcb410

Hello Mailbeez,

Is your plugin fully functional on Zen 154?
Please let me know when you have a moment. Thank you!

---

Quote:

---

Originally Posted by mailbeez

haven't tried yet but should be. let me know if you have any issue and I will fix asap.

---

This was working fine on zen cart v1.5.1. When upgraded to zen cart v1.5.4 and go to admin/tools/MailBeez you get:

select configuration_value from configuration where configuration_key = 'MAILBEEZ_MAILHIVE_UPDATE_REMINDER_TIMESTAMP'

[TEP STOP]

Any idea why...

sorry for the late reply, did not get any notification.

I need to check with Zencart 1.5.4