Re: customer login problems
I am having the same problem, something with the session management
since registered users are booted right back to the login page after
supplying a valid username and password. (Which also means that
checkouts aren't available.)
I've gone back to stock installations of both 1.2.7 and 1.3.x on the
same server to try and pinpoint the problem. It happens in 1.3.0 and
1.3.0.1 but not 1.2.7.
The details reported by the 'Server / Version Info' page in admin are
value-for-value identical with the exception of the installation
paths.
Installation Details:
(Same server and environment for both installations)
- Server OS: Linux 2.6.15-1.2054_FC5smp
- Database: MySQL 5.0.18
- PHP Version: 5.1.2 (Zend: 2.1.0)
- HTTP Server: Apache/2.2.0 (Fedora)
I've tried these browsers:
- Firefox 1.5.0.3
- IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519
- Mozilla 1.7.13
If anyone has any insight I'd appreciate it, as I'm new to ZenCart, and
in particular to session management with PHP.
[ Possibly the same problem as described in the following recent
(archived but unresolved) thread:
http://www.zen-cart.com/forum/showthread.php?t=34926 ]
--
Steven Wood
Ikoro Digital Inc
Re: customer login problems
Quote:
Originally Posted by exittheapple
i've been having customers report login problems lately - orders are still coming in so it's not everyone, but particularly those customers using AOL's browser are not able to login. they are continually redirected to the login page. sometimes they are able to login later, using explorer or firefox.
just got an email from someone using the MSN browser, having the same login problem.
i'm also getting reports about people changing their password, and then their new password doesn't work.
my site is at
http://oyinhandmade.com/oyin
can anyone help shed light on this issue??
Your shop appears to be working ... I was able to add to cart, create an account, logout, login and checkout without any problems ...
Were you able to resolve this?
If not, what are your settings in the Session Settings?
Re: customer login problems
sdwood, what is the URL where you are having these issues?
What are your current Session Settings?
Do you store your sessions in the database or file? If in file, set to the database and see if that makes a difference ...
Re: customer login problems
Hello Linda,
Your reply to exittheapple gave me the clue I needed. It seems the
default session configurations for the 1.2.7 and 1.3.x versions are
not the same. 'Recreate Session' defaults to 'false' in 1.2.7 but
'true' in 1.3.x. Switching this to 'false' in 1.3.x resolved the
issue. FWIW, my sessions are stored in the DB.
Thanks for the quick reply!
--
Steven Wood
Ikoro Digital Inc
Re: customer login problems
Quote:
Originally Posted by Ajeh
Your shop appears to be working ... I was able to add to cart, create an account, logout, login and checkout without any problems ...
Were you able to resolve this?
If not, what are your settings in the Session Settings?
thanks for the replies! the strange thing is, i am able to add to cart, create account, login, checkout, etc also! i use a mac and firefox or safari. i was only able to recreate the problem when i tried from a friend's PC using aol's browswer. (when i used explorer on his computer, i could use the cart fine)
i believe this problem also reared its head during the upgrade from 1.2.7
'recreate sessions' is set to false; and sadly i have to admit i don't know too much about what the other session settings mean. here they are:
Quote:
Session Directory /home/mysite/public_html/oyin/cache
Cookie Domain - True
Force Cookie Use - False
Check SSL Session ID - False
Check User Agent - True
Check IP Address - True
Prevent Spider Sessions - True
Recreate Session - False
IP to Host Conversion Status - True
Re: customer login problems
bumping... crossing fingers that someone can help
Re: customer login problems
These are the defaults for v1.3.x ...
Quote:
Title Value Action
Session Directory /home/your_username/public_html/your_catalog_dir/cache
Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Address False
Prevent Spider Sessions True
Recreate Session True
IP to Host Conversion Status true
Re: customer login problems
thank you, Ajeh - i'll try setting the 'user agent' and IP validation settings to false and have my customers with issues test again.
Re: customer login problems
I just put recreate session back onto true, and now since I have upgraded, i believe it is working.
Your help has been much appreciated though !
