USPS module issue

I've just upgraded Zen cart to the latest version, and decided to switch from using "table rate" to using the USPS module.

It installed perfectly, and USPS turned it on for me right away...no problems. Until I tried to place a sample order.

I sell sewing buttons, and most of them weigh less than one ounce. Since USPS doesn't use fractions when figuring postage, I just put in .0625 (one ounce) for the weight of each single button. I figure I'll weigh the individual cards over the coming week and edit them as neccesary.

Problem: I get an error when trying to check out with a sample order. It only gives priority mail as an option, and tells me that packages must weigh less than 13 ounces for first class. But the test order only weighs .1875lbs -three ounces.

Any help would be appreciated. This is the only module I can use to really calculate international postage correctly. 'Til now my international customers have had to write to me for a quote, and I suspect most of them think it's more trouble than it's worth.

Can you give me a hand?

Julie

Did you take a look at this?

Quote:

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http://www.zen-cart.com/forum/showth...61#post1096861

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Yes; I did. Thank-you. It's not (as far as I can tell) an installation issue. Rather, the information about the weight seems to be causing confusion somewhere.

It seems like something (either Zen or the USPS sender) isn't reading fractions of an ounce correctly?

I meant that it's not reading the fractions of a POUND correctly. Is there another way to put the ounces into the form field for the products? Maybe that's what I've done wrong?

1 ounce = 0.0625 pounds

Quote:

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1 ounce = 0.0625 pounds

---

Yes; that is how I did it. So I just don't understand why it won't recognize a three ounce package as being "less than 13 ounces". :(

USPS is closed now, so this may have to wait 'till tomorrow if I have to turn to them for help. :(

What modules do you have loaded?

I have a live site where i tested this and it works perfect for the First Class

Up till ten minutes ago I only had the USPS module loaded. Now I've also turned on "Zone rates" for US shipping so people with smaller packages won't have to pay for priority.

Other than the one issue, I think all is working okay. The site will need a lot of work to look good again, though. :(

admin panel/ configuration/ shippingandpackaging/ Package Tare Small to Medium - added percentage:weight

set to 0:0

What are your settings in the Configuration ... Shipping/Packaging ...

Quote:

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Originally Posted by haredo

admin panel/ configuration/ shippingandpackaging/ Package Tare Small to Medium - added percentage:weight

set to 0:0

---

Thank-you, thank-you! It is fixed! I messed that up completely! :blush:

Thank-you sooo much!

Julie

You are most welcome ... thanks for the update that this is working for you ... :smile:

This is embarrassing, but I *may* have spoken too soon.

I'm using PayPal Express, and when I send a test order to PayPal, it doesn't show any shipping for the order. It shows the order subtotal and the taxable amount, if the order is supposed to be taxed. But no shipping.

If I then cancel and return to the shop, it takes me to the next order step where I can choose from the shipping options. Once I've done that, it displays correctly on the PayPal Express checkout page.

I'm not sure if:

a) This is fine; that shipping will be added at the next step of the order. Since I can't send my own test order all the way through PayPal, I have no way of testing that.

b) USPS isn't sending the shipping costs to PayPal.

c) PayPal isn't recognizing the data for the shipping costs, and therefore not going to charge them. :(

In a few days I can have a friend send through a test order and see what happens. But I can't afford to have my biz site down that long. I need to find out if this is a problem, and get it resolved.

Anyone have any handy hints? Or do I need to call PayPal?

Thanks in advance (again). ;)

Julie

If you display the PayPal Express button on the Shopping Cart page, and use it for checkout you will not see Shipping the first time you go to PayPal ...

If you use the regular checkout you will see the shipping when you check out ...

Did you try to do a complete checkout to see how this works?

If you prefer the customer to always see shipping on PayPal, you can turn off the PayPal button on the shopping cart page ... then, when they go to checkout they can select their shipping before they go to PayPal ...

Quote:

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If you display the PayPal Express button on the Shopping Cart page, and use it for checkout you will not see Shipping the first time you go to PayPal ...

---

But it is being charged?

Quote:

---

If you prefer the customer to always see shipping on PayPal, you can turn off the PayPal button on the shopping cart page ... then, when they go to checkout they can select their shipping before they go to PayPal ...

---

How do I turn it off? I tried, but it seemed like no matter which of the little boxes I unchecked, nothing about the way it worked changed. :(

If you go to the Modules ... Payment ... and edit the PayPal Express Checkout ... you should see:

Code:

---

Express Checkout Shortcut Button
The Express Checkout Shortcut button shows up on your shopping cart page to invite your customers to pay using PayPal without having to give all their address details on your site first before selecting shipping options.
It has been shown to increase sales and conversions when enabled.
Default: On

On
Off

---

Turn it off ...

If it still shows, then your templates and overrides file is out of date and does not have this code in it ...

To fix that, compare your templates and overrides file for:
tpl_shopping_cart_default.php

and merge in the code ...

In the original file, you should see the start if the code:

Code:

---

<!-- ** BEGIN PAYPAL EXPRESS CHECKOUT ** -->

---

Using something like Beyond Compare from scootersoftware.com makes this easier ...

Okay; thanks. I'm still going bonkers trying to fix some other issues, but I'll come back to this.

Sadly, I've noticed that when I edit a product's weight, the entire description for the product disappears!

And I can't remember where to find the pages to fix the page names (page 2, page 3) where they show up on the front page and site map.... I know I had that fixed before!

Too many changes all at once. :no:

Honestly, I'm just as happy to keep it turned on, IF the postage is going to be charged correctly.

PayPal won't let me send through a test order, and the friend I usually have do that for me is out of town for a few days.

I have a disclaimer up on my front page saying the site may have issues for a few days while I fix all this. But the absolute lack of sales since I started this here "upgrade" is making me nervous. :( Weekends are usually pretty busy.

Dragon,
Here is a tip I use when I edit a core file or override ..

I will add a line to the .php file above what i a changing or close ..

Quote:

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<!--MSC-->

---

These are my initials so when I use the developers tool kit under admin panel/ tools and do a search i can view all files I changed ..

I sent you a PM also ...

Quote:

---

Originally Posted by haredo

Dragon,
Here is a tip I use when I edit a core file or override ..

I will add a line to the .php file above what i a changing or close ..
These are my initials so when I use the developers tool kit under admin panel/ tools and do a search i can view all files I changed ..

I sent you a PM also ...

---

Ahhhhhaaa! Such an easy thing...but such a grand idea!!! From now on, I will do that so I'm not searching through so much spaghetti!

Thanks!

Julie

I am running version 1.5 and I am working on setting up the admin panel configurations.
I installed the new USPS module and I continue getting the following error message when I try to test checkout on the site:

"We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance."

I have looked for answers in the forum but have not been able to find any that would solve my problem.
I would appreciate some help from anyone that knows what I need to do to fix my issue.
Thanks in advance for your help.

Van

Check and see if you have set a Zone on your shipping module ...

If so, check the Zone Definition that you have set and check the DETAILS and see if the settings are correct for:
Countries/Zones

Thanks for the reply Ajeh.
I have tried with the zone selected and that disabled the module, (the radio button on the admin>modules>shipping modules went to yellow from green when I selected the shipping zone).
I have not used USPS on the site, I just started setting up the site recently.
I have used the same USPS Web Tools User ID, on the module settings, that I use on two other non-zen-cart sites.
Is it possible that USPS does not have the account to the Production Server for this site I am setting up with zen-cart even though the same user ID is used on the other non-zen-cart sites?
Thank you again for your help.

Van

Could you go to the Tools ... Developers Tool Kit ... and do a search in the bottom input box for:
usps.php

and see what the version id are for the shipping module and its language file ...

Thank you again for the reply.
Here is what it shows:

/home/aeroelec/public_html/includes/languages/english/modules/shipping/usps.php

Line #6 : * @version $Id: usps.php 18348F 2012-01-22 01:22:00Z ajeh $

/home/aeroelec/public_html/includes/modules/shipping/usps.php

Line #9 : * @version $Id: usps.php 18348F 2012-01-22 01:22:00Z ajeh $

Have you called USPS to have them turn on production for you?

What do you see in the Right hand panel if you click on USPS in the Modules ... Shipping ...

This is what shows on the module right side:

United States Postal Service

You will need to have registered a Web Tools account with USPS at their website to use this module.

USPS expects you to use pounds as weight measure for your products.

Enable USPS Shipping
True

Enter the USPS Web Tools User ID
####myID####

Which server to use
production

Quote Sort Order
Unsorted

Handling Fee - US
0

Handling Fee - International
0

Handling Per Order or Per Box
Box

Decimal Settings
2

Tax Class
Taxable Goods

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable
False

USPS Options
Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY, PARCEL

International Shipping Methods
Express Mail Int, Priority Mail International, First Class Mail Int Parcel

Debug Mode
Off


------------------
DragonLady...
My USPS user id is being currently utilized in two other non-Zen-cart shopping carts, (has been used successfully for several years).

You user id is working fine ...

What are your settings in the Configuration ... Shipping/Packaging ...

Title Value
Country of Origin United States
Postal Code 75056
Enter the Maximum Package Weight you will ship 65
Package Tare Small to Medium - added percentage:weight 0:0
Larger packages - added packaging percentage:weight 0:0
Display Number of Boxes and Weight Status 0
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

Thank you!!

What is the weight that you are testing and what is the Ship To ...

Is there an URL were we could perhaps peek at your shop? :unsure:

http://www.aeroelectricparts.com/ is my shop's URL.
I am using one of the 3 available test products on the site to test-purchase. The weight is 1 lbs per item.
When I click on "estimate shipping" I do not get any shipping quotes and when I try to checkout I get the message:

"We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)"

instead of the shipping quotes.

-----An update on the USPS user id also... I called USPS and had a new id issued for this site and it is in production mode currently.

Thank you again for your help.

Could you turn on the Debug to logs and see what comes up in the /cache directory when you try to do a checkout ...

I am sorry but I don't exactly know how to check the /cache directory.
I changed to the logs in the debug and tried to do a checkout but I don't know the steps to check the cache.
Please advise on how to do it.

Thanks!!

Quote:

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I am sorry but I don't exactly know how to check the /cache directory.

---

Log in using FTP. The directory will be in the root of the store.

Thank you RescoCCC!!
Here is what it shows:

Jan 30 2012 17:49:08 --
Server: production

Weight = 1 Pounds: 1 Ounces: 0
ZipOrigination: 75056
ZipDestination: 75056
Tare Rates - Small/Medium: 0:0 Large: 0:0

RESPONSE FROM USPS:


-------------------
Apparently I have some setting somewhere wrong and there is no response from USPS.
I hope you can point me to the right direction to get it fixed.

Thank you all for your help!!

Can you turn off any SEO/re-writes that you are running ...

Ceon URI mapping has been turned off.
I tried to checkout after that and it still shows the same error message.
I checked the cache logs and the same thing shows there too as before.

Thanks!

This does not make a lot of sense ...

Is USPS the only shipping method that is installed and are all other shipping methods have a red icon ...

USPS is the only shipping option I run and is the only green radio button on the modules>shipping modules page.

Just to humor me, can you download the UPS shipping module and install it on your site with the default settings just to see if it shows quotes?

http://www.zen-cart.com/index.php?ma...oducts_id=1963

OK.. I installed the UPS module as requested and when I try to check out I get the following message for UPS quotes:

"We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown."

The same USPS message as before also shows below the UPS message.

You need to talk to your hosting provider and see why outgoing http connections are blocked on port 80 ...

I have emailed my hosting company and inquired about the outgoing http connections being blocked on port 80 and as soon as I hear back from them I will update you.
Thank you again for your help.

My hosting company replied and copy of their reply is below:
--------

Please note that outgoing 'HTTP' connections are not blocked on port 80. You can verify this from the logs pasted below:
=====
root@monaco [~]# iptables -nL | grep :80
ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:80
ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:80
Chain acctboth (2 references)
tcp -- 216.218.220.45 0.0.0.0/0 tcp dpt:80
tcp -- 0.0.0.0/0 216.218.220.45 tcp spt:80
=====
root@monaco [~]# telnet google.com 80
Trying 74.125.224.113...
Connected to google.com (74.125.224.113).
Escape character is '^]'.
^]
=====



---------------------------------------------------

I am not sure what the next step is. Please advise if you know.

Thanks!!

I would ask them to check again that both incoming and outgoing are working on that port ...

It is not making sense that this is not working for you ... maybe tell them what program you are running and what is failing to see if it triggers any clues with them ...

I emailed them and asked them to recheck the port and also provided them with customer log in details so they can see what the problem is and see if they have any suggestions to offer.
I will update when they reply.

Thanks!!

I have been in contact with my host, several times, and their last communication snippet is below:
==========================
The server is communicating fine with Production Servers.
----------
root@monaco [/home/aeroelec/public_html]# telnet production.shippingapis.com 80
Trying 56.0.70.50...
Connected to production.shippingapis.com (56.0.70.50).
Escape character is '^]'.
^]
telnet> q
Connection closed.

root@monaco [/home/aeroelec/public_html]# telnet secure.shippingapis.com 443
Trying 56.0.34.44...
Connected to secure.shippingapis.com (56.0.34.44).
Escape character is '^]'.
^]
telnet> q
Connection closed.
----------

However, the 'Checkout' gives the following error:
---------
Shipping Method:

Please select the preferred shipping method to use on this order.
United Parcel Service United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.
United States Postal Service United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)
---------

Please update us with the exact steps that needs to be done from our end (Hosting support) to enable the USPS shipping module.

Also, do update us if there are any other specific IP addresses or Port numbers with which the domain should communicate for USPS shipping module to work.
=============================



I have also called USPS again and asked them to verify that I am on production mode and explained to them the problem I am having and they informed me that all is working well on their end and asked me to supply this link, https://www.usps.com/business/webtoo...cal-guides.htm to the shipping cart development team.


Something is off somewhere apparently and I can't put my finger on it.

Kindly, PLEASE advise what I should do to try to get this issue resolved.
I can PM you the link with my hosting company support ticket details if that would help.
I sincerely appreciate your help.

I do not know if you are into this test, but are you able to create a test database with the demo data and a test directory and install a clean Zen Cart v1.5 and the USPS and UPS shipping modules just to rule out anything in your current site from causing this? :unsure:

I don't guess there is any other option available at this point.
It will take some time to get it done. I will post an update when it is done. :(

Perhaps tell them that the PHP function fsockopen() is required and see what they say ...

Also you could try temp ...
/includes/classes/http_client.php line 306

Code:

---

        if (!$this->socket = @fsockopen($host, $port, $this->reply, $this->replyString, $this->timeout)) {

---

remove the @ ... TEMPORARILY and see if you see errors or get error logs in the /cache ...

I have already started the re-install of the cart.
I just as well start from scratch while the site is new rather than fighting it. If it was something wrong when it was first set up it should fine with a fresh install.
I will update the status when I get it done.

Thanks again for the help.

Update on the module issue....
I did a fresh install of the 1.5 version, and after all the time I spent doing that, the same problem was there which ruled out any issues with my old site software.
Following Ajeh' suggestion on post #51, I contacted my host, Hostgo, and asked them to enable the fsockopen function.
They enabled the function by inserting a custom php.ini script in my account and that fixed the problem!!
If needed I can get that script for anyone else with similar problem.

Thank you again Ajeh for the help!!!

I am glad that you got this working ...

I would be interested in see the php.ini file that they gave you for your site ...

I will contact Hostgo and ask them to send me a copy of it and I will post it when I hear back from them.

Thanks again!!!

I PM'd you a very long text file rather than paste here because I was unable to tell if it contained any sensitive settings information.
Let me know please if you need any additional info from my host.

Oops!
I could not PM the file because it was way too big.
I have sent you my email address and you can email me for it.

This works perfect for paypal, however google checkout does not want to display first class mail international as an option any more... Any ideas?

Anyone else seeing this?

I'm having a problem with installing the USPS module.

I'm getting the warning
Missing Keys you should reinstall!
in the admin usps shipping area.

This is the first mod I am installing on my 1.5.0. I have no other mods currently added.

I recently (yesterday) updated to 1.5.0, using my previous database but other than that I have customized everything from the new 1.5.0 code. So I don't have anything old running. I created a different account with USPS for the api and plugged in that info, but it still says there are keys missing. To be honest I don't know what the missing keys are or how to fix it, I tried reinstalling it (just copying the files and pasting them again in case something weird went wrong) a few times and same result. The last time I was running USPS was in the code of the 1.3.9, I did not already install this mod before. I didn't get an install.txt in the download (which it says to follow on the mod download page), just a readme and license.

My shop is at aprilmariemai.com

Thanks for any help!

I seem to have solved that problem, I just clicked remove in admin and then install.

Thanks!

Is anyone using this with Google Checkout?

No one is using google checkout with USPS?

I am also getting the
"We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)"
problem... what should I put in the php.ini to fix this?

Bueller..... Bueller....