Products not showing up for some sub category pages

Hi Everyone,

We have imported products and products are not showing up in these category pages. For instance: http://okidoqui.com/monitor-display-...1651_1652_1653
http://okidoqui.com/network-hardware...na-c-1657_1706

The product are present in the admin but not on the live Web site. I tried to reset the Master categories ID but didn't solve the problem. Also, when I click on these categories through the admin, the page refreshes without opening such category.

Can anyone help us?

Thanks in advance

All best,

What happens if you turn off the SEO/Re-writes?

What happens if you switch to the Classic Template?

Have you some products_id for some of the Products in these categories?

Thanks for your quick response. Here the answers to your questions:

What happens if you turn off the SEO/Re-writes?
Nothing happens.
What happens if you switch to the Classic Template?
Nothing happens.
Have you some products_id for some of the Products in these categories?
Yes: 746531, 741477, 740726 in this category http://okidoqui.com/network-hardware...na-c-1657_1706

What are the names to these products_id: 746531, 741477, 740726

Quote:

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Originally Posted by Ajeh

What are the names to these products_id: 746531, 741477, 740726

---

746531 Dual band outdoor signal antenna
741477 Hewlett packard hp 2.5dbi dual band ant. a/b/g wkgp brdg
740726 Hewlett packard hp indoor omni 3/4dbi mimo 3 elmnt ant

Are you able to turn off the SEO/re-writes to make it a little easier to manage the links on your site while looking into this?

I cannot search for this product nor pull it up by manufacturer nor category ...

Could you also look in your Admin and locate the Product in your Categories/Products and hit the C for Copy then the Multiple Categories Link Manager and see what the Master Category are for these Products and if other Categories are marked as Linked Categories ...

Quote:

---

Originally Posted by Ajeh

Are you able to turn off the SEO/re-writes to make it a little easier to manage the links on your site while looking into this?

I cannot search for this product nor pull it up by manufacturer nor category ...

Could you also look in your Admin and locate the Product in your Categories/Products and hit the C for Copy then the Multiple Categories Link Manager and see what the Master Category are for these Products and if other Categories are marked as Linked Categories ...

---

I turned off the SEO and checked for that product. I found that at this URL http://okidoqui.com/index.php?main_p...ucts_id=746531. I attached a screenshot. The SEO module is now turned on. I can't leave it off because we have the all products on most comparison shopping engines. If the provided and the screenshot are not enough, please specify a range of time (1 an hour) and I will turn it off.

Attachment 10523

I am trying to locate the product in my admin but when I search for a product the listing of the main categories reloads with the same categories. The admin search for a product is not working properly. Therefore, I cannot click on the C button.

What else can we do?

I was able to display the Multiple Categories Link Manager for that product and it seems right. This is the message:
Product ID# 746531 Dual band outdoor signal antenna
Product Master Category: ##Antenna ID# 1706## ####Current Number of Linked Categories: 1.

Here the screenshot:
Attachment 10524

Does it help?

Your screen shot did not work ... can you try to post it again?

Sure.
Attachment 10526

This looks like there is something not right with your database tables ...

Using phpMyAdmin, search the table:
products

for the products_id 746531

What comes up on the master_categories_id ...


Browse the table:
products

Do ALL products have a master_categories_id


Search the table:
products_to_categories

for the products_id 746531

What comes up for the products_id and categories_id


Search the table:
categories

for the categories_id 1706

What comes up on the parent_id


Browse the table:
categories_description

Do ALL Categories have a categories_description?

Found the problem! The multisite module. The categories description in the database were missing. I assigned the categories to the site with the multisite tool and now everything works. THANKS SO MUCH FOR YOUR HELP!

Thanks for the update that these are now working ... :smile: