Subcategories not finding products....

Hi

I have added a number of new products in some of my categories and when checking my site have now found that it is not listing any products. Is there a number of maximum number of products you can have in a sub category?

when checking through a browser you get the message ( yes, it does say it twice):

WARNING: An Error occurred, please refresh the page and try again.
WARNING: An Error occurred, please refresh the page and try again.

Refreshing the page makes no difference.

to check the site go to http://www.fishto.net/catalog/index.php

example: click SEA/Rods/Beach Rods

Thank you

If you look in the /logs directory what debug logs are generated?

Quote:

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Originally Posted by Ajeh

If you look in the /logs directory what debug logs are generated?

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Thank you Ajeh. I have as you suggested checked the debug logs and found no answer to my query.
Is there anywhere in the script that limits product entries to about 18 to 20 items? The reason I ask, is that for an experiment, I used the category I gave as an example, split it down to two subcategories and found I don't have the problem any more.
I will be very interested to know if there is a restriction as I cant find anywhere in the configuration or other settings any option to alter this level. Is this so?

I get this and see all 16
Displaying 1 to 16 (of 16 products)

Using FireFox v44.0

Quote:

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Originally Posted by Man from Mars

Thank you Ajeh. I have as you suggested checked the debug logs and found no answer to my query.
Is there anywhere in the script that limits product entries to about 18 to 20 items? The reason I ask, is that for an experiment, I used the category I gave as an example, split it down to two subcategories and found I don't have the problem any more.
I will be very interested to know if there is a restriction as I cant find anywhere in the configuration or other settings any option to alter this level. Is this so?

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You said you for 0 mydebug logs in /logs is that correct?

I see the two sub categories with 16 and 9 products ... if you put the 9 products into the subcategory with the 16 products, does it break again?

If so, if you look in /logs do you see any mydebug logs? If so, what do they read inside?

NOTE: I go to this url on your site:
/catalog/index.php?main_page=index&cPath=4_24_32

and see the Warning error ...

It sounds like something related to the split pages ...

If you switch to the Classic Template do you still get this warning for this URL?

Quote:

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Originally Posted by Ajeh

NOTE: I go to this url on your site:
/catalog/index.php?main_page=index&cPath=4_24_32

and see the Warning error ...

It sounds like something related to the split pages ...

If you switch to the Classic Template do you still get this warning for this URL?

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I have followed the link you gave me for the Site Map Sample Text. On this page you can see I have now divided the Beach Rods into two separate sub categories (A-C and D-Z), this works well now. I haven't yet touched for example CARP/Bait & Baiting/Korda Goo.
If you follow this on the site again you will see I have an error appear. This section also has over 20 products within it. Am I right in saying that you cannot guarantee the more I drill down (subcategories) the less products can be searched for within the system?
If this is so then I can continue splitting the main categories, but, I rather not do this so our customers do not get confused.
Thanks again for your assistance in this matter.

Regards

:frusty:

Quote:

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Originally Posted by Ajeh

You said you for 0 mydebug logs in /logs is that correct?

I see the two sub categories with 16 and 9 products ... if you put the 9 products into the subcategory with the 16 products, does it break again?

If so, if you look in /logs do you see any mydebug logs? If so, what do they read inside?

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No, today I have 3381 myBugs listed. This is unusual as I don't normally get any at all. They all seem to say that I have syntax errors in php files. Not the same one but all different. This is beginning to blow my mind.

Go to this link on your site:
/catalog/index.php?main_page=index&cPath=4_24_32

when you see the warning error, look via FTP at your:
/logs

and sort them by date and view the contents of the newest myDEBUG log and post the contents so we can see what error you are getting ...

Quote:

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Originally Posted by Man from Mars

Is there anywhere in the script that limits product entries to about 18 to 20 items? The reason I ask, is that for an experiment, I used the category I gave as an example, split it down to two subcategories and found I don't have the problem any more.
I will be very interested to know if there is a restriction as I cant find anywhere in the configuration or other settings any option to alter this level. Is this so?

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To close the loop for you and anyone else, in a properly functioning/unmodified cart, there is no such limit of products per se. There are obvious restrictions like total drive space, total integer values that could exist, total DB space, etc... But nothing in a "low number" setting.

The troubleshooting performed thus far does appear to support an issue with split_pages which is a file modified by some template plugins though other reasons may be the cause for a properly installed split_pages function from not working. The requested information should support debugging of that/those issues.

Quote:

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Originally Posted by mc12345678

To close the loop for you and anyone else, in a properly functioning/unmodified cart, there is no such limit of products per se. There are obvious restrictions like total drive space, total integer values that could exist, total DB space, etc... But nothing in a "low number" setting.

The troubleshooting performed thus far does appear to support an issue with split_pages which is a file modified by some template plugins though other reasons may be the cause for a properly installed split_pages function from not working. The requested information should support debugging of that/those issues.

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Thank you all for your support. I have not used a template plug-in, purely modifying the stylesheet.css file and creating my own template, creating the desired presentation.

I have rectified the problem in all categories by adjusting the Maximum Display of Products All Page in Admin/Maximum Values/configuration to 15 (I have found that 19 is the maximum my site will allow before the error message appears). It was set to 50, so I guess that this was way too much for the system to handle. Maybe I somewhere along the line unintended altered something in a php file. Anyway, I am quite happy now that I show 15 products per page, and let the user move on to another page by opting next.

So again thank you all for your input in this matter.

You are using a work around by increasing the number that displays to prevent the page number to show ...

You really should find what is broken on your template ...

If you changed the number from 50 to 10, which breaks things again on your template, does it also break if you switch to the Classic Template for a minute to test it?