Store Sales Tax Drops Off on Checkout

I am placing this here as I am getting the same result whether using responsive_classic or bootstrap, whether using OPC or standard checkout, and whether using USPS or Flat shipping. It seems to happen when the system looks at tax based on the shipping address.

MySQL 5.7.44
Linux 3.10.0
PHP 8.0.30
ZC 1.5.8a
Edit Orders
Sitemap XML
Customer Groups
Plugin Manager
Clone a Template
Display Log Files
Mod List

This is a New Mexico store and they are an "origin" state for sales tax. Everyone is charged based on "store".

Store is set in both admin configures and both USPS and Flat shipping. The store is set to show tax with the product price AND on the checkout even if no tax is applied.

The Zone is set to New Mexico and the proper sales tax is set.

All products are entered as taxable goods.

With a clean session (using either OPC or standard checkout) the first inclusion of a product into the shopping cart by anyone NOT from New Mexico shows the price+tax correctly for the item. With the first click of Guest Checkout or Checkout, the price reverts to the price without tax and, if you continue to the confirm, tax is shown as $0.00. If you clear all items from the cart and reenter any product, it is show WITHOUT the tax added.

Any customer from New Mexico goes all the way through the process correctly.

There are no log files produced with this glitch.

My WAG is that the shipping is not properly recognizing the "store" settings and not applying tax once it see a non-New Mexico address.

hornedlizardcreationsDOTcom

hmmm, digging in I find, depending on where you look, that New Mexico is destination based now instead origin based.

Quote:

---

Effective July 1, 2021 New Mexico has moved to destination-based sourcing. This means
that the gross receipts tax rate on the sale of property will be based on the location where the
property is received by the buyer. Previously, New Mexico used origin-based sourcing

---

https://www.accuratetax.com/blog/des...gin-sales-tax/

Quote:

---

Originally Posted by dbltoe

https://www.accuratetax.com/blog/des...gin-sales-tax/

---

Last updated March 11, 2014

Maybe your browser:P The linkk clearly states Last updated August 10, 2023.

BUT, regardless of if it is or it isn't, I am still not getting the proper results from the suggested settings.:(

huh, interesting... at the top of the article it has one date for the last time it was updated and at the bottom a different date.

Again, whether the owner is required is not the point. The point is that the settings do not work when set for a location according to the documentation.

Are each of the shipping modules configured to use "Store" as its "Tax Basis"?

Store is set in Admin >> Configuration >> My Store both Base of Product Tax and Base of Shipping Tax.

Only USPS is installed and it is set to store. Tax is set to always show and show with product price. Only the New Mexico zone and it's tax is listed.

Go to https://hornedlizardcreations.com/in...roducts_id=324

Note that the price for the 1 inch is shown as $10.72. Add the 1 inch to the cart and the shopping cart appears with a price of $10.72.

Click go to checkout, select Guest Checkout and you will see that the product Price changes to the non-taxed amount of $9.95 before any information is entered.

It makes no difference which checkout method or template is used, the result is always the same. The tax disappears.

Without OPC, going through a full checkout, what do you "see"?

Basically the same thing. The first time the checkout process shows the product price, the tax is missing. And, when the total is shown, the sales tax shows as $0.00.

Let's step back. What's the goal with your configuration settings? Are all purchases to be charged NM sales tax, regardless the billing/shipping location?

I have to add text so it will accept the short answer as stated in the OP, yes.:P

Another possible helpful tidbit.

If the Admin uses Place Order to log into the customer's account and goes to the same link as above, the product price is shown without the tax.:dontgetit

This happens regardless if the customer had an item left in the cart or not.

Just noticed an error in my submission. This store is running 1.5.8, not 1.5.8a

I have upgraded the site to 1.5.8a and still have the same result.

Do I need to move this to the bug report?

I just need some time to reproduce.

Would you prefer access to the site itself?

Quote:

---

Originally Posted by dbltoe

Would you prefer access to the site itself?

---

Sure, send me the site URL and admin login via my direct email.

I had this problem recently after changing attribution of tax rate to geo zones. In short, tax rate attributed to the whole country, no problem. Tax rate attributed to geo zones (states) tax become 0%!
I use state level geo zones for shipping with no tax applied to theses zones and a geo zone for the whole country just to apply tax.

I've got changes staged for a PR that (I believe) corrects the issue(s): https://github.com/lat9/zencart/tree...icing-with-tax

Comments/corrections appreciated.

I reset the tax to all countries. Tax is not charged on shipping.

Using this setup, the tax shows on the original addition to the cart but is not added in checkout. Going back to the shopping cart results in the price displayed without tax.

Just a note that this is still not working and now shows tax but does not at it to the total.