Re: Admin login not working
Your site is not accessible with a message saying your DNS can't be found.
It sounds like a DNS server problem.
Re: Admin login not working
Quote:
Originally Posted by
pilou2
Your site is not accessible with a message saying your DNS can't be found.
It sounds like a DNS server problem.
???
Code:
charmes: # ping chgclassics.co.uk
PING chgclassics.co.uk (185.65.237.151) 56(84) bytes of data.
64 bytes from nomad.xssl.net (185.65.237.151): icmp_seq=1 ttl=43 time=172 ms
64 bytes from nomad.xssl.net (185.65.237.151): icmp_seq=2 ttl=43 time=147 ms
64 bytes from nomad.xssl.net (185.65.237.151): icmp_seq=3 ttl=43 time=201 ms
64 bytes from nomad.xssl.net (185.65.237.151): icmp_seq=4 ttl=43 time=347 ms
64 bytes from nomad.xssl.net (185.65.237.151): icmp_seq=5 ttl=43 time=161 ms
64 bytes from nomad.xssl.net (185.65.237.151): icmp_seq=6 ttl=43 time=189 ms
^C
--- chgclassics.co.uk ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5005ms
Re: Admin login not working
Some things to do ... check
- Check your database for a lockout (https://docs.zen-cart.com/user/troub...umbling-blocks)
- Clear your browser cache & temp files, clear any saved password in a password keeper... reboot your modem if necessary
- Check that you have not previously made an advanced request for the website (https://support.google.com/chrome/an...form%3DDesktop)
- Try another browser
- Make certain the new password is unique from the recent previous passwords
Just a note to make sure any browser you are using is up to date because your Let's Encrypt SSL has no throwback for TLS 1.0 & 1.1. This is as it should be, but if your browser or OS is out of date you may not be TLS 1.2 ready.
~Melanie
Re: Admin login not working
I've just signed in to ask this same exact question, conveniently, but I'm not sure the answer given works for me, since this is a new installation of the site, and the automatically generated password doesn't work. Neither does the one I get from the password reset email. This is on a subdomain of a site I've been using for a while, so all the DNS and SSL settings have been set up, and caused no issue previously, I don't see why they would suddenly stop working on just this software. Any thoughts?
Re: Admin login not working
Quote:
Originally Posted by
kitutal
I've just signed in to ask this same exact question, conveniently, but I'm not sure the answer given works for me, since this is a new installation of the site, and the automatically generated password doesn't work. Neither does the one I get from the password reset email. This is on a subdomain of a site I've been using for a while, so all the DNS and SSL settings have been set up, and caused no issue previously, I don't see why they would suddenly stop working on just this software. Any thoughts?
Yep, this is still for you =)
Some things to do ... check
- Check your database for a lockout (https://docs.zen-cart.com/user/troub...umbling-blocks)
- Clear your browser cache & temp files, clear any saved password in a password keeper... reboot your modem if necessary
- Check that you have not previously made an advanced request for the website (https://support.google.com/chrome/an...form%3DDesktop)
- Try another browser
- Make certain the new password is unique from the recent previous passwords
Just a note to make sure any browser you are using is up to date because your Let's Encrypt SSL has no throwback for TLS 1.0 & 1.1. This is as it should be, but if your browser or OS is out of date you may not be TLS 1.2 ready.
~Melanie
2 Attachment(s)
Re: Admin login not working
Greetings!
I'm a small business owner and new to working on websites for my business. My company is Cedar Grove Herbs. I have a main store on www.cedargrovehersb.com but I recently had someone install a new theme for me to work on/customized to replace my main store. The new theme is installed in subdirectory - www.cedargroveherbs.com/new.
I've been working on installing Easy Populate 4.0.36.ZC on my new zencart v.1.5.8 website. I have it on my main store and since I have so many products I want to be able to add them to my new site quickly; however I ran into a problem, I'm not quite sure what it is. When I clicked on easy populate in my tools on my admin I received a 404 error and then after clearing my cache on my website, my admin login page and admin page looked like this:
Attachment 20494Attachment 20495
I'm hoping someone can help me get my admin log in page and admin page back to looking normal. I deleted the easypop files I added (nothing was overwritten) and I put back the .htaccess files that were there previously. Do I need to restore the admin/login page? Which file if so - as I do have my backup files made before any attempt at installation.
Re: Admin login not working
Quote:
Originally Posted by
Fenomenal7
Greetings!
I'm a small business owner and new to working on websites for my business. My company is Cedar Grove Herbs. I have a main store on
www.cedargrovehersb.com but I recently had someone install a new theme for me to work on/customized to replace my main store. The new theme is installed in subdirectory -
www.cedargroveherbs.com/new.
I've been working on installing Easy Populate 4.0.36.ZC on my new zencart v.1.5.8 website. I have it on my main store and since I have so many products I want to be able to add them to my new site quickly; however I ran into a problem, I'm not quite sure what it is. When I clicked on easy populate in my tools on my admin I received a 404 error and then after clearing my cache on my website, my admin login page and admin page looked like this:
Attachment 20494Attachment 20495
I'm hoping someone can help me get my admin log in page and admin page back to looking normal. I deleted the easypop files I added (nothing was overwritten) and I put back the .htaccess files that were there previously. Do I need to restore the admin/login page? Which file if so - as I do have my backup files made before any attempt at installation.
your admin css files are not being loaded. there were a bunch of changes between v157 and v158.
i would compare the files in:
YOUR_ADMIN/includes/css/
to these files:
https://github.com/zencart/zencart/t...n/includes/css
and then compare the files here:
YOUR_ADMIN/includes/*.css
to any css files you see here:
https://github.com/zencart/zencart/t...admin/includes
best.
Re: Admin login not working
I started out with v158 so I don't think that's the problem...
Re: Admin login not working
Quote:
Originally Posted by
carlwhat
I started out with v158 so I don't think v157 has anything to do with it but as far as admin css files not being loaded, sounds about right. I don't know how to fix it
2 Attachment(s)
Re: Admin login not working
Does anybody know what css file I need to restore from my backup to make the admin login page and admin page go back to looking normal? I have my backup files from before I made any changes.
Attachment 20507Attachment 20508
Re: Admin login not working
Quote:
Originally Posted by
Fenomenal7
Does anybody know what css file I need to restore from my backup to make the admin login page and admin page go back to looking normal? I have my backup files from before I made any changes.
Attachment 20507Attachment 20508
I would be inclined to wipe the whole admin directory and restore from backup - there could be other damage done which is preventing the .css files loading.
Re: Admin login not working
Quote:
Originally Posted by
Fenomenal7
Does anybody know what css file I need to restore from my backup to make the admin login page and admin page go back to looking normal? I have my backup files from before I made any changes.
Attachment 20507Attachment 20508
Looks to me like perhaps you have an issue with https/http. This is controlled through YOUR_ADMIN/configure.php. basically if the admin is trying to connect via https, but a certificate is not dedicated for the associated domain name, then the result is as provided. Another example is if your certificate is for www.domain, but you're setup for domain, then the same applies.
1 Attachment(s)
Re: Admin login not working
Quote:
Originally Posted by
mc12345678
Looks to me like perhaps you have an issue with https/http. This is controlled through YOUR_ADMIN/configure.php. basically if the admin is trying to connect via https, but a certificate is not dedicated for the associated domain name, then the result is as provided. Another example is if your certificate is for
www.domain, but you're setup for domain, then the same applies.
That is exactly right
Attachment 20514
Re: Admin login not working
Quote:
Originally Posted by
mprough
I see. I have this installed in a subdirectory, because my main store is @ www.cedargroveherbs.com and I'm working on customizing the new store first before installing it over the main store. The problem I'm working on is at www.cedargroveherbs.com/new. How do I fix this? Should I replace mail.cedargroveherbs.com with www.cedargroveherbs.com/new? Where do I pull this up at?
1 Attachment(s)
Re: Admin login not working
Quote:
Originally Posted by
mprough
Oh, I see it in the SSL/TLS
Attachment 20515
Re: Admin login not working
Quote:
Originally Posted by
mprough
i am not sure about that.
i think what mc-digits said could be correct. there probably is a mix of http and https on the page.
but if the certificate is incorrect, which is what you suggest, why does a page like:
https://www.cedargroveherbs.com/new/...&cPath=162_168
not show any mismatched certificate errors?
i would agree that the common name on the certificate could be better (any more likely to be *.cedargroveherbs.com), but i do not think that is where the problem lies.
Re: Admin login not working
this is looking to be a permissions problem with the css files. the css files are all returning a 403 error.
i was able to do this via knowing where the admin directory lies through a PM.
Re: Admin login not working
Quote:
Originally Posted by
carlwhat
this is looking to be a permissions problem with the css files. the css files are all returning a 403 error.
i was able to do this via knowing where the admin directory lies through a PM.
I just got done chatting with my server host. They said they fixed the permissions and fixed the .htaccess file. They told me to clear my cache and try in another browser and it should be fixed but I did both these things and it wasn't. Then they said it should take 15-20 min so I will update you in 20 min.
Re: Admin login not working
Quote:
Originally Posted by
Fenomenal7
I just got done chatting with my server host. They said they fixed the permissions and fixed the .htaccess file. They told me to clear my cache and try in another browser and it should be fixed but I did both these things and it wasn't. Then they said it should take 15-20 min so I will update you in 20 min.
i am not sure about your hosts setup. but it is still returning a 403 for me. opening an incognito window in theory should bypass any browser side caching.
i believe a permissions issue fix should not require any waiting.
Re: Admin login not working
1 Attachment(s)
Re: Admin login not working
Quote:
Originally Posted by
carlwhat
i am not sure about your hosts setup. but it is still returning a 403 for me. opening an incognito window in theory should bypass any browser side caching.
i believe a permissions issue fix should not require any waiting.
Can I change the permission myself?
Attachment 20516
Re: Admin login not working
it now looks to be working.
best.
Re: Admin login not working
Re: Admin login not working
Quote:
Originally Posted by
carlwhat
it now looks to be working.
best.
I appreciate you Carl! Thanks
Re: Admin login not working
Quote:
Originally Posted by
Fenomenal7
I appreciate you Carl! Thanks
:thumbsup:
