Does anyone know where I can obtain this module? I've done numerous search, crawled through various threads, and search in the current and former download sections but with no luck.
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Does anyone know where I can obtain this module? I've done numerous search, crawled through various threads, and search in the current and former download sections but with no luck.
I'm in the same boat as you are...still looking.
I would love to have this mod. Anyone?
Jason
I dug up a version of RMA 2.4.1 which is NOT compatible with zencart 1.3 and probably not 1.2*.
I attempted to fix it myself using winmerge, but it apparently has bigger problems than that. Maybe somebody with more knowledge would be interested in trying to help out.
Here are the original 2.4.1 files I believe I obtained from Merlin last year.
Download
Here are the updated winmerge files (admin/customers.php, admin/orders.php, include/functions/functions_general).
Download
Please help! :)
what did you do mike....
There was no read me with the original files, but it was clear that the files that touched the core code were outdated. I did a winmerge and updated those files. I uploaded the rest of the files which are unique to this mod, along with running the SQL. But in the end it didn't work. I've read a few posts about the RMA module so apparently somebody has it working, but i'm not sure what zencart version they are using.
It just occured to me that there are some members of this forum that are using an updated version of this mod on 1.3! I've contacted them. If I can get a hold of the mod, I will upload it to the downloads section.
Well this is frustrating. I've searched posts in the archive contributions section and from what i gather, this WAS available for download in the old download section. But I have looked and looked again, and it is not there. Was this removed from the download section? If you have it, can you please let me know and we can make it available for everyone?
Thanks!
Hope it's ok to start a new thread on this, I posted in a different thread but the title of that thread is not related to my problems so I'm worried people with the answer might not even read that one!
I have installed the returns mod on 1.3.0.2, but when you submit the form, it just refreshes the page and all the fields go blank, it doesn't take you to the success page. The e-mail is sent correctly.
The other issue is that when I receive the e-mail, if I reply to it, it puts my store e-mail address in the Send To field, instead of the customers. It did not do this on 1.2.7.
Anyone have any thoughts on either of those issues?
Thanks so much!
clyde was going to work on the first issue if and when he got time. there isnt anything built in at this time that tells you you sent it. :( i asked about that too in my thread.
as for the second, i didnt try to reply to mine so im not sure... did you check to make sure it was coded right? or that you werent logged in w/ the stores email addy when you sent the test email to yourself?
Oh OK, I didn't see anything further about the first issue so I wasn't sure if it had been resolved.
Nope I wasn't logged in at all when I tested it. I uploaded the mod as is, the only changes I made were the ones listed in the other thread to make the reason show up.
It's weird because both of these things worked just fine in 1.2.7...
Here's an update that should take care of this issue.Quote:
Originally Posted by Danielle
Just replace your current tpl_returns_default.php with the one from the zip file.
run the sql statement from your admin -> tools -> install SQL Patches (this will add a new entry in configruation -> define pages status.)
Attachment 427
Lol I just fixed this on my own and was coming to post the fix! I didn't update anything in the SQL though...here is my updated tpl_returns_default.php, the parts in bold are the changes:
Quote:
<?php
/**
* Return Template
*
* @package templateSystem
* @copyright Copyright 2003-2005 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: tpl_page_3_default.php 3254 2006-03-25 17:34:04Z ajeh $
*/
?>
<div class="centerColumn" id="pageThree">
<h1 id="pageThreeHeading" class="mmn"><?php echo HEADING_TITLE; ?></h1>
<div id="pageThreeMainContent">
<?php
require($define_page);
?>
</div>
<div class="content">
<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send')); ?>
<?php
if (isset($_GET['action']) && ($_GET['action'] == 'success')) {
?>
<div class="mainContent success"><?php echo TEXT_SUCCESS; ?></div>
<div class="buttonRow"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>
<?php
} else {
?>
<fieldset id="contactUsForm">
<legend>Return Request</legend>
<br class="clearboth" />
<label class="inputLabel" for="contactname"><?php echo ENTRY_NAME; ?></label>
<?php echo zen_draw_input_field('contactname', $name, ' size="40" id="contactname"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="email-address"><?php echo ENTRY_EMAIL; ?></label>
<?php echo zen_draw_input_field('email', ($error ? $_POST['email'] : $email), ' size="40" id="email-address"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="street-address"><?php echo ENTRY_STREET_ADDRESS; ?></label>
<?php echo zen_draw_input_field('street_address', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_street_address', '40') . ' id="street-address"') . (zen_not_null(ENTRY_STREET_ADDRESS_TEXT) ? '<span class="alert">' . ENTRY_STREET_ADDRESS_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="city"><?php echo ENTRY_CITY; ?></label>
<?php echo zen_draw_input_field('city', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_city', '40') . ' id="city"') . (zen_not_null(ENTRY_CITY_TEXT) ? '<span class="alert">' . ENTRY_CITY_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<?php
if (ACCOUNT_STATE == 'true') {
?>
<label class="inputLabel" for="state"><?php echo ENTRY_STATE; ?></label>
<?php
if ($process == true) {
if ($entry_state_has_zones == true) {
echo zen_draw_pull_down_menu('state', $zones_array, $zone_name . ' id="state"');
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
if (zen_not_null(ENTRY_STATE_TEXT)) echo '<span class="alert">' . ENTRY_STATE_TEXT . '</span>';?>
<br class="clearboth" />
<?php
}
?>
<label class="inputLabel" for="postcode"><?php echo ENTRY_POST_CODE; ?></label>
<?php echo zen_draw_input_field('postcode', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_postcode', '40') . ' id="postcode"') . (zen_not_null(ENTRY_POST_CODE_TEXT) ? '<span class="alert">' . ENTRY_POST_CODE_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="order_number"><?php echo ENTRY_ORDER_NUMBER; ?></label>
<?php echo zen_draw_input_field('order_number', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="value"><?php echo ENTRY_VALUE; ?></label>
<?php echo zen_draw_input_field('value', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_number"><?php echo ENTRY_ITEM_NUMBER; ?></label>
<?php echo zen_draw_input_field('item_number', '', 'size="15"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_name"><?php echo ENTRY_ITEM_NAME; ?></label>
<?php echo zen_draw_input_field('item_name', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="action"><?php echo ENTRY_ACTION; ?></label>
<select name="action">
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
</select>
<br class="clearboth" />
<label for="reason">Reason for Return:</label>
<textarea name="reason" cols="30" rows="7" id="reason"></textarea>
</fieldset>
<div class="buttonRow forward"><?php echo zen_image_submit(BUTTON_IMAGE_SEND, BUTTON_SEND_ALT); ?></div>
<div class="buttonRow back"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>
<?php
}
?>
</form>
</div>
Do you have any ideas on this at all? I just can't figure it out :( I've compared and all the return mod files on my 1.2.7 site are identical to the 1.3.0.2 ones except for the tpl file.Quote:
Originally Posted by Danielle
Really noone has any idea? I'm getting desperate lol. I know it seems like it's no big deal, but my client really wants this aspect of it to work. It's holding up her whole site right now :( I've compared all the files and can't find what could be causing the problem :(
In my opinion, ditch this mod. It is causing you way too much headache. Take a look at this. Its a free form generator which you can use to easily create a returns email form and can even designate a returns confirmation page.
http://phpformgen.sourceforge.net/
Thanks, but...I installed that form generator, got it all working beautifully right within the Zen Cart site using EZ pages, but when it sends the form it puts phpformgenerator AT yourwebsite DOT com as the from e-mail, so when you reply, it just sends it to a non-existent address! Since that is the only reason I can't use the returns mod, this form generator is pretty much useless for me :(Quote:
Originally Posted by voltage
The reply to e-mail is the only thing that isn't working for me with the returns mod. If I can just figure out how to fix whatever is making the store address show as the reply to e-mail, I will be SO happy! It did work fine in 1.2.7, I just can't figure what has changed and how I can fix it...
Danielle,Quote:
Originally Posted by Danielle
Just had a thought about this and I'm not even sure about it.
Are your e-mails being forwarded from your domain to another e-mail address.
I've noticed that replying to forwarded e-mails results in the problem you cited above.
again just a thought.
I've made form with this before and I know you can change this email. Look at the readme for the software. We know that the returns mod is not working for you, but posting the same problem every day is not helping you find the answer. It wasn't a very good mod to start with, and there are alternatives. Or you can wait for someone to fix the problem for you I guess . . .
Quote:
Originally Posted by Danielle
clyde
i tested mine also, since i never thought to reply to the email, lol and it does the same.
i looked at the code but i dont know enough to know why it would do that. i looked and tried to reply to mine on the webmail server that the address goes to, no forward.
i know/see which line is the send line, but i dont see why it would reply back to the same address you sent it to, rather than the address from the person who sent it.
as for scraping the mod, eh, its good enough, just a few bugs like most the other mods out there have too.
Hmmm I know you can change the e-mail address to something else, but I didn't see any info on how to make the e-mail address change every time the form is submitted to show the customer's e-mail address.Quote:
Originally Posted by voltage
Yeah, we're not going to scrap it, my client is just going to use it as is, but it is a problem for her because each time she gets a return she always replies so it's just a pain to cut and paste. She does get a fairly high volume of returns because her monthly sales are very high and it's all maternity wear so people invariably order the wrong size! Anyways, hopefully someday someone will know! I've even compared this mod to the contact us code because it works fine, and I don't see any differences in that part of it, it's so bizarre that this one does this!Quote:
i tested mine also, since i never thought to reply to the email, lol and it does the same.
i looked at the code but i dont know enough to know why it would do that. i looked and tried to reply to mine on the webmail server that the address goes to, no forward.
i know/see which line is the send line, but i dont see why it would reply back to the same address you sent it to, rather than the address from the person who sent it.
as for scraping the mod, eh, its good enough, just a few bugs like most the other mods out there have too.
May I ask where I can get a copy of the return authorization module?
Downloaded it and the readme file does say it is modified for 1.3.0.1.Quote:
Originally Posted by voltage
I am running version 1.3.5
There seems to be something funny with the form. I don't code so any help would be appreciated.
http://www.oldwestgames.com/returns.html
Here's the file...
/includes/templates/template_default/templates/tpl_returns_default.php
Code:<?php
/**
* Return Template
*
* @package templateSystem
* @copyright Copyright 2003-2005 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: tpl_page_3_default.php 3254 2006-03-25 17:34:04Z ajeh $
*/
?>
<div class="centerColumn" id="pageThree">
<h1 id="pageThreeHeading" class="mmn"><?php echo HEADING_TITLE; ?></h1>
<div id="pageThreeMainContent">
<?php
require($define_page);
?>
</div>
<div class="content">
<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send')); ?>
<fieldset id="contactUsForm">
<legend>Return Request</legend>
<br class="clearboth" />
<label class="inputLabel" for="contactname"><?php echo ENTRY_NAME; ?></label>
<?php echo zen_draw_input_field('contactname', $name, ' size="40" id="contactname"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="email-address"><?php echo ENTRY_EMAIL; ?></label>
<?php echo zen_draw_input_field('email', ($error ? $_POST['email'] : $email), ' size="40" id="email-address"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="street-address"><?php echo ENTRY_STREET_ADDRESS; ?></label>
<?php echo zen_draw_input_field('street_address', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_street_address', '40') . ' id="street-address"') . (zen_not_null(ENTRY_STREET_ADDRESS_TEXT) ? '<span class="alert">' . ENTRY_STREET_ADDRESS_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="city"><?php echo ENTRY_CITY; ?></label>
<?php echo zen_draw_input_field('city', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_city', '40') . ' id="city"') . (zen_not_null(ENTRY_CITY_TEXT) ? '<span class="alert">' . ENTRY_CITY_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<?php
if (ACCOUNT_STATE == 'true') {
?>
<label class="inputLabel" for="state"><?php echo ENTRY_STATE; ?></label>
<?php
if ($process == true) {
if ($entry_state_has_zones == true) {
echo zen_draw_pull_down_menu('state', $zones_array, $zone_name . ' id="state"');
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
if (zen_not_null(ENTRY_STATE_TEXT)) echo '<span class="alert">' . ENTRY_STATE_TEXT . '</span>';?>
<br class="clearboth" />
<?php
}
?>
<label class="inputLabel" for="postcode"><?php echo ENTRY_POST_CODE; ?></label>
<?php echo zen_draw_input_field('postcode', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_postcode', '40') . ' id="postcode"') . (zen_not_null(ENTRY_POST_CODE_TEXT) ? '<span class="alert">' . ENTRY_POST_CODE_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="order_number"><?php echo ENTRY_ORDER_NUMBER; ?></label>
<?php echo zen_draw_input_field('order_number', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="value"><?php echo ENTRY_VALUE; ?></label>
<?php echo zen_draw_input_field('value', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_number"><?php echo ENTRY_ITEM_NUMBER; ?></label>
<?php echo zen_draw_input_field('item_number', '', 'size="15"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_name"><?php echo ENTRY_ITEM_NAME; ?></label>
<?php echo zen_draw_input_field('item_name', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="action"><?php echo ENTRY_ACTION; ?></label>
<select name="action">
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
<?php echo '<option value="' . ENTRY_ACTION_REPLACE . '">' . ENTRY_ACTION_REPLACE . '</option>' ;?>
</select>
<br class="clearboth" />
<label for="enquiry">Reason for Return:</label>
<textarea name="enquiry" cols="30" rows="7" id="enquiry"></textarea>
<div class="buttonRow forward"><?php echo zen_image_submit(BUTTON_IMAGE_SEND, BUTTON_SEND_ALT); ?></div>
</fieldset>
</form></div>
</div>
<div class="buttonRow back"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>
You seem to have missed the language file, when you uploaded this to your site....
ah! I knew it was something simple. Thank you very much.Quote:
Originally Posted by masterblaster
Okay. I have tested this with 1.3.5 and it seems to work just fine.Quote:
Originally Posted by voltage
However, as always seems to be the case with contributions, I want it to do more. lol.
No, really, I was wondering if there was a way to have an actual personalized submission success page. As it is now it simply returns to an empty form...
http://www.oldwestgames.com/returns.html?action=success
Any ideas for this would be great.
Great contribution. Sorely needed. Thank you.
p.s. - (I could use some advice on how to organize the form boxes so they line up appropriately with their titles.)
Can someone re-post this mod? I searched all over and came up empty.
The download links seem to be removed...
Thanks in advance
Can someone please put a link to this mod it was removed from the site in the eariler post.
I could do with this as well. Voltage - any chance of submitting your revised package to the downloads section?
this would be fab to have....
I am also looking for this mod.
It would be nice if there was a search in the downloads area again.
I am also looking for this mod and have not been able to find it... All the links I have found go no where... ??? I am also looking for a fed ex "click and ship" type mod... Any idea's? Is there such a mod for UPS?
Thanks!
I'm putting the finishing touches on a Returns Authorization Contribution and it should be available in the downloads section by the end of the week.
Return Authorization 2.0 is available in the downloads section.
This contribution adds a Return Authorization Request page to your store where your customer can read your returns policy and fill in a form to obtain a return authorization request. The contents of the form are emailed to the store owner.
This update removes the tables that were in the previous versions and has been updated to be compatible with Zen Cart version 1.3.6.
I've follow your instructions, but in informaztion box I've always "http://www.100asa.it/FILENAME_RETURNS.html"
Plase, see that at www.100asa.it in information box
Thank's
Just unzip the attached and drop in includes -> extra_datafiles and upload to your server.
Attachment 1166
I'll post an update in the downloads section.
Thanks
an error accourred:
Parse error: syntax error, unexpected '}' in /web/htdocs/www.100asa.it/home/includes/modules/pages/returns/header_php.php on line 71
I've tested sending several e-mails and cannot reproduce this error.
unzip the attached and drop it into includes/modules/pages/returns
Attachment 1167
work well only comment out line 71:
//}
In text format of request email, the text request is correct; instead in html version the message don't appear.
Return Authorization Request
$EMAIL_MESSAGE_HTML
I'll check it out.
Thanks
Unzip the file and upload it to includes/modules/pages/returns
Attachment 1176
I've setup to receive admin email in text format; now, with your last upgrade, I receive return email in html format, but it has only the reason request, and nothing else (name, email, address...)
Thats strange since the html portion was taken directly from the Contact Us template.
In any case I'll check it out.
Right Now though I'm working on upgrading a couple of sites to the 1.3.7 version of Zen Cart.
Great mod thanks alot
Thanks to Clyde: You can find this here: RMA Module
dancerk can u help me please mate i have been on this website now for 1 hr and really stock sorting my zencart can someone please help please :(
chekc your email dancerk and ill explain what is going wrong please
thank you for your time
So, I installed this mod and I get this error when clicking the RETURNS link in the sidebox:
"Parse error: syntax error, unexpected '}' in /home/eclekui0/public_html/store/includes/modules/pages/returns/header_php.php on line 71"
I was also wondering If it is possible for me to get this link to show up in my EZpages sidebox along with my other links, instead of the more information sidebox.
To fix this error, open includes/modules/pages/returns/header_php.php go to line 71 and delete the "}". save the file and then upload to your server.
You should be able to create an internal link in EZ pages. make sure the sidebox option is checked and give it a sort order.
awesome it's all fixed! However, when I go to the Returns page it says STORE_PHONE up in the upper left eventhough my store phone number is already displayed via the settings in admin. Also, I'm not sure how to change the "returns sample text" as I have no Returns page in my define pages editor.Quote:
Originally Posted by clydejones
Thanks!
In includes/templates/YOUR_TEMPLATE/tpl_returns_default.php
at around line 12 find this line of code:
<address><?php echo nl2br(STORE_NAME_ADDRESS . '<br />' . STORE_PHONE); ?></address>
delete everything in red. Save the file and upload to your server.
check in includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
You can edit the file in a text editor, save your changes and upload to your server.
double check the mod download and make sure you did actually upload includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns/php
Make sure you change YOUR_TEMPLATE to the same name as your custom template.
G'day,
I've installed this mod and managed to get most of it working with Zen Cart 1.3.5. (Needed to remove some SSL related stuff.)
However, when I actually submit a Return Request, the email sent to the end user just contains the text...
The email sent to the store owner is just fine though.Quote:
EMAIL_GREET_NONEEMAIL_WELCOMEEMAIL_TEXTEMAIL_CONTACTEMAIL_WARNING
Any ideas?
Best Regards, Lloyd Borrett.
Its a mess up in the define files:
Just unzip the attachment, rename the YOUR_TEMPLATE folder to match your custom folder then upload the entire includes folder to your server
Attachment 1212
Thanks, Clyde. That fixed it.
Though I've just noticed that the email sent to the store owner starts with the line "STORE_TEXT".
I suspect that this is another missing language file value.
Any ideas?
Also, there is no space between "Reason:" and the text box details in the store owners email message, which looks a bit odd.
And to be consistent, perhaps there should be one line, "Action Requested: Refund" intead of two lines.
Best Regards, Lloyd Borrett.
Lloyd,
add the following code to includes/languages/english/YOUR_TEMPLATE/returns.php
save the file and upload to your server.PHP Code:define('STORE_TEXT', 'The following request has been received:<br />');
This should fix the that problem.
In includes/modules/pages/returns/header_php.php
find the following code:
replace the entire block with the following:PHP Code:"Action Requested" . "\n" .
$action . "\n" .
'------------------------------------------------------' . "\n" .
"Reason:" . $reason . "\n" .
'------------------------------------------------------' . "\n" .
Save the file and upload to your server.PHP Code:"Action Requested:" . "\t" . $action . "\n" .
'------------------------------------------------------' . "\n" .
"Reason:" . "\t" . $reason . "\n" .
'------------------------------------------------------' . "\n" .
Thanks Clyde,
I'd already worked out the second part.
I'm not sure the <br /> is needed on the STORE_TEXT either.
Best Regards, Lloyd Borrett.
So will the Returns text just not show up in the Define Text Editor?
The files is uploaded, just doesn't show in Define Text Editor.
With this mod, when the customer inputs the info and clicks send, Is it sending it to my email address? Sorry for all the questions! :laugh:
If it not showing up in the define text editor, try this and see what happens; make a copy of define_returns.php and put in includes/languages/english/html_includes then up load it to the server. now check the define text editor.Quote:
Originally Posted by khopek
The mod send an e-mail to the customer and to the store owner.Quote:
Originally Posted by khopek
Future support requests for this mod should be posted here:
www.zen-cart.com/forum/showthread.php?t=54487
Return Authorization 2.0 is available in the downloads section.
Any future support requests should be posted here:
http://www.zen-cart.com/forum/showthread.php?t=54487www.zen-cart.com/forum/showthread.php?t=54487
clydejones, the link is broken...
The email send to admin work well, but it's not formatted; the email send to customer show only this (html email):
EMAIL_GREET_NONEEMAIL_WELCOMEEMAIL_TEXTEMAIL_CONTACTEMAIL_WARNING
and no other
Sorry for my last post: I don't have seen the 6 page...
Hi,
thank you so much for this module - it works beautifully.
However, I am not sure whether it's just me, but I can't find a COUNTRY field:sleepy:!!! Is that correct? I tried to simply add it. That worked for the form, but - of course - the field is not filled (if logged in) and not sent in the email. :no:
Can someone help me with this? It would be absolutely GREAT (but not absolutely necessary, as I assume that if someone wants to return something they will provide the correct information!), if there was a dropdown box for the countries and the corresponding states!
HELP - PLEASE
I didn't include a country field because you will already have the complete address on the customer's order.
It's in the "Other" section, would be good to move to the "Admin" section of the Downloads IMHOQuote:
Originally Posted by clydejones
Thanks for this great mod, super :smile:
I agree that - normally - that is correct. But, what if the customer has moved or wants the return to be sent to a different address?Quote:
Originally Posted by clydejones
I would like to line-up the postal code input field and the drop down menu for reason to be under the respective labels (like the rest of the form).
Code:<label class="inputLabel" for="postcode"><?php echo ENTRY_POST_CODE; ?></label>
<?php echo zen_draw_input_field('postcode', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_postcode', '40') . ' id="postcode"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
</fieldset>
<br class="clearBoth" />
thanksCode:<label class="inputLabel" for="action"><?php echo ENTRY_ACTION; ?></label>
<select name="action">
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
<?php echo '<option value="' . ENTRY_ACTION_REPLACE . '">' . ENTRY_ACTION_REPLACE . '</option>' ;?>
</select>
</fieldset>
<br class="clearBoth" />
Got It! couple of <br /> achieved it.Quote:
Originally Posted by Sunabac
URL for your site? so I can see what you mean.
I've got a couple of 'glitches' no one else seems to have, so I'm assuming it's on my end. :smile:
1) On the Returns page there is no 'State' input box (or a dropdown).
2) When I did a test, all the emails came through just fine, but my copy (shop) didn't include the phone number. The place was there, but it was blank. I know I entered a phone number (it's required), but I did enter it as 555.555.5555 - with dots instead of dashes.
Would that make the difference? If so, where can I add a sample of how they should type the phone number so it will show up beside the Phone number input box? A lot of my customers use the dot method instead of dashes.
I'm not sure which version of RMA I have (I didn't install it), but I'm assuming it the latest one because the cart was a fresh 1.3.7 install. (In case it matters -it's had several mods added since the install.)
Here is a link: Driftwood Returns Page
I'm not sure this is the most recent version.
There should be a State field.
The Phone field should be "optional"
I'd download and install the latest version 2.0.3a from the download section.
Thanks Clyde!
I'll try that and see what happens. :smile:
Okay...I just downloaded the latest version from the downloads section.
I changed the YOUR_TEMPLATE to my template's name and uploaded everthing.
The State is still missing! What am I doing wrong?
Link: New Returns Page
Here's a quick fix; (NB: I've already changed the folder names to "endofsummer"
You should be able to just FTP the includes folder to your server.
Attachment 1458
Hi Boggled, I mentioned the "missing" country field in my post #66 in this thread. I was informed that the country is not necessary, as the customer's data would be in the database anyway! I never received a response to my remark that a customer might have moved or would like to have the substituted article to a different address. So, you are NOT ALONE!!!! But let's not complain about such trifles ... it's great that this at least is available and - you can expect customers who are returning something to give correct and complete information - at least I hope so :-) !
Witch of Germany,
Feel free to use the files in the quickfix.zip it will give you what you requested.
Just make sure to rename the folders from "endofsummer" to the name of your custom template.
Sorry, :blush: Don't use quick_fix.zip It includes a file that shouldn't be included.
Use this instead. You'll have to rename the YOUR_TEMPLATE folders to match your custom template name.
Attachment 1461
Thanks Clyde!!
That fixed it right up. :thumbsup:
If I missed this in the previous pages, I apologize!
I am confused as to if I am supposed to enter both sql statements or just the one mentioned in the readme: returns.sql
Or am I also supposed to install the returns_display.sql?
thank you,
betty
Betty,
You should run both of the sql scripts.
I'll combine them along with the quick fix and post an updated version.
Thank you Clyde!
Version of 2.1 of Return Authorization is available in the download section.
---------
VERSION INFORMATION:
Includes:
Returns Authorization menu in admin -_ configuration allowing options to display(or not) some fields on the return authorization form and an option to allow only registered users to submit return requests.
Insert customers details automatically if they are logged in.
Phone Number and State fields have been added.
--------
You can update your installation by running the install_return_authorization.sql.
Change the YOUR_TEMPLATE folders to match the name of your "custom template" and FTP the entire includes folder to your server.
so, since I require people to obtain a Return Authorization number before returning something, I have them fill this form out, BUT do i need to make up a RA number for them?
You can make up an RA number or some other "store" indicator for the customer to use when returning items.Quote:
Originally Posted by khopek
A lot of thanx, Clyde, for ALL your contributions to the community.
I have a question about this mod: i have installed it but, at the returns page, the form haven´t tittles. I have read the css and it calls to a few images that aren´t with the files.
Maybe is that the reason?
An other qëstion:
this mod affects at the background of "fabricantes"(sorry, i don´t know the wortd in english, manufacturers?), maybe the css overrides the specification of general css
URL for your site?
here do you have the image:
Clyde, I'm having a little trouble with this mod again. It must be something in my setup. lol
I ran across the update you had added and so I ran the install_return_authorization.sql file like you suggested in a previous post.
The emails I'm receiving have stopped showing the phone # and State again:
I re-uploaded the original quick fix you posted to see if it would resolve the problem, but it didn't.Quote:
From: Any Who
Email: [email protected]
Phone Number:
Address: 123 Main Street
City: Mcminnville
Post Code: 37110
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: Refund
Also, when a customer is logged in, it automatically fills in all their information (great!) except the State. Which is a minor detail since the customer can add that themselves or I can look it up. But, even though it's a required field, it will let the email be sent even if this is left blank. I've attached a screen shot.
If you would like to see the site: www.adriftwood.com (under Returns & Exchanges).
for the phone number problem - open includes/modules/pages/returns/header_php.phpQuote:
The emails I'm receiving have stopped showing the phone # and State again:
find the following code and add the highlighted portion:
Save the edited file and upload to your server.Code:$error = false;
if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
$name = zen_db_prepare_input($_POST['contactname']);
$email_address = zen_db_prepare_input($_POST['email']);
$telephone = zen_db_prepare_input($_POST['telephone']);
I've been unable to duplicate the "State" problem it is working OK on my test site.
Let me work a bit more and see it I can come up with a solution.
Its a lot easier to find a solution if there is a site to look at.Quote:
Originally Posted by tonibarcelona
sorry, clyde:
http://www.bellezaisis.com/shop/inde...n_page=returns
Thank you once again Clyde! That solved the phone# issue. Works great and that was the most important issue. We tend to call our customers who have a problem. :smile:Quote:
Originally Posted by clydejones
Open includes/templates/YOUR_TEMPLATE/css/returns.css and make the changes highlighted in redQuote:
Originally Posted by tonibarcelona
for the images unzip the attached file, rename the YOUR_TEMPLATE folder to match the name of your custom folder and upload the entire includes folder to your serverCode:legend {font-family:verdana, arial, helvetica, sans-serif; font-size:1.1em; color: #000; font-weight:bold; margin-bottom:5px; padding:3px; background:#fff url(../images/form.png) repeat-x center left;}
option {background:#fff; color:navy;}
Attachment 1649
thanx a lot, Clyde. You really are GreaT. I Will try it at inform to you about the result.
I say it again: thank you
Pardon the spelling -
Da nada!
:thumbsup:
It works perfect, clyde!
Thanks again (gracias de nuevo)