HELP****Order page in admin not showing up

I've set up my cart, got everything done. I have one order. When I goto customers > orders, the page does not load, I've tried in safari, firefox, IE 7, on both my mac and pc, and same result each time. I click on the order and a blank page appears and it says done loading. The url's that are trying to load are
"admin/orders.php?oID=1&origin=index"
and "admin/orders.php"

Am I missing something? I really don't want to have to re-install all of this. I've installed zen several times with no problems what so ever. I'm using the latest release of the software.

PLEASE HELP. I have no way knowing what the order is with out emailing the customer, and that would be horrible.

BTW EVERYTHING else works, I can look at the customers info, address, birthday, everything, the only page that does not work is the orders page.

EDIT
There is no php error, or database error that comes up, simply a blank page, with no content.

What payment methods do you have installed? What version of Zen Cart are you using?

Newest version, only have paypal installed.

Dannyboye-

Where you able to resolve this problem I am having the same problem I have orders but I am not able to view my order when I go to admin/customers/order.

Some body please help

In your admin/orders.php file,

find:

PHP Code:

---

* @version $Id: orders.php 5426 2006-12-28 14:58:57Z drbyte $
 */ 


---

add below:

PHP Code:

---

error_reporting(E_ALL); 


---

reload your orders page. Do you still see a simple blank page. If not, please report the lines that you both see.

Could you check:

1 in the orders table via phpMyAdmin do you see the orders_id that appears to be missing?

2 can you do a search in the Zen Cart Admin for that orders_id ... does it now come up?

Okay when I go into my phpmyadmin I don't see the order_id, but when I do go into admin/developer tool kit and type order_id I get several findings. I opened up the order.php file in my file manager but I was not able to find:

PHP Code:

---

* @version $Id: orders.php 5426 2006-12-28 14:58:57Z drbyte $ 
 */ 


---

What version Zen Cart are you running?

Clean install or an upgade?

How did you install and how did you upgrade?

What payment method is being used?

Current Zen Cart is v1.3.7 plus the current PayPal Patch at:
http://www.zen-cart.com/forum/showthread.php?t=56216

HTML Code:

---

What version Zen Cart are you running?
 
Clean install or an upgade?
 
How did you install and how did you upgrade?
 
What payment method is being used?
 
Current Zen Cart is v1.3.7 plus the current PayPal Patch at:
http://www.zen-cart.com/forum/showthread.php?t=56216

---

I installed a clean version of zencart
I install zencart v1.3.7 throw cpanel
I am using paypal IPN
I was able to see order before then all of a sudden I can't

I was trying to remember if I install a contribution, and I do remember installing edit order mod, then that when I wasn't able to view my orders once that mod was installed.

I am trying to uninstall the edit order module but for some reason the mod, in still showing up in the admin. HELP

Can I get some help, I am still having this problem and I don't want to install and reinstall this cart to make my orders show up in the admin area

Reloading the original files of Zen Cart will set the files back to normal ...

Also, be sure that you have the latest PayPal Patch installed:
http://www.zen-cart.com/forum/showthread.php?t=56216

Is there somewhere i can "Reloading the original files of Zen Cart will set the files back to normal." to correct the problem?

Okay I went in my cpanel and downloaded a fresh installation of zencart under a different directory and went in admin/order.php and copied everything that was in the order.php file and went to the right directory that I already had installed and opened admin/order.php and pasted everythingl into that file and saved. Wolla my orders showed back up. :clap: :clap: :clap: :clap: :clap: :clap:

Now the concern that I have is if a customer want to change there order, how would I be able to do so if the edit order (contribution) causes my orders to disappear from admin. I am scared to download and install it in my files again, but the contribution is very useful for my online business. Is there something that someone can suggest, so that this doesn't accure again.:wink:

Hello Zen I'm back!!!!!!

Today I accured a problem with one of my orders, but when I went in and placed a order under myself i was able to see the order in the admin. Why did that one order not show up in my admin area. I had to contact the buyer to ask if they can verify what they ordered, which is not professional at all. but when i also went in my paypal account all that was in the description area was diva boutiques purchase, how can clear this error so that it want happen again.

Could of been a bad file or something that got corrected along the way ...

I am not keen on using auto installers for the Live Shop for installation or Upgrades ...

I am more incline to do the loading of files myself with a proper FTP program and obtaining the current files from our Download link at the top of your screen ...

Anything could have caused the issue and fixed the issue when it comes and goes like that ...

As you touched files before and after ... this masks the true cause ...

I notice that a couple of days ago I left a concern for someone to help me fix the problem I am having, I though everything was clear, but I am still having the problem.

1st. I tested my order system by placeing a order myself using money order/cashier check and the order showed up in my admin. So everything was okay

2nd. Now i placed another order using the paypal IPN and the order didn't come up in my admin area, nor did I get a email of the item's that i purchased. I only received a paypal notification that I received funds from my order that I did but that didn't even show what I ordered.

So far except several customer have paid with money order so that's why I have been able see the order in the admin area, but I notice the few that paid with the paypal IPN there order never showed up in admin or was i able to see it in paypal. So I had to email the customer to see what they ordered

I am happy I have finally pen pointed the problem, so now i just need some one to guide me in the right direction to clear this problem.

Thank you Zenners for any assistance that I can use on clearing this matter

I would start with making sure that you have the patch installed ... you said you reloaded code ... did you reload the most recent PayPal Patch too?
http://www.zen-cart.com/forum/showthread.php?t=56216

Then, following the directions ... install *both* PayPal methods ... uninstall the PayPal Express ... and configure the PayPal IPN ...

Now test ...

Thank you for the quick response, Yes! I installed the current patch today....I only have Paypal IPN install, do I need to install paypal express also?

I just did a test run and the order still does not show up in the admin area. I installed the patch

Did you remove both, install *both* and then remove the PayPal Express, then configure PayPal IPN?

Okay I tried installing both and uninstalling one and they work:clap: Hayyyy! I am using the Paypal Express now.


Thank you! Tank you:clap: :clap:

Thanks for the update and glad that this is now working for you ... :smile: