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I've updated to ver 1.38, updated database as well1.38...
after I click on confirm order (Step 3 of the check out process) it shows totally Blank Page (index.php?main_page=checkout_process)
not sure what to do in this case... really apreciate your help.
kind regards
Thank you once again.
after adding a file according to above tutorial, it show heaps of notices, i dont know how to get rid of these.... I've checked the main papes which are included and they do not have any extra spaces at the end,,, and similar things.. please help (http://shop.imranseries.com)
thanks
That extra file you added containing STRICT_ERROR_REPORTING turns on all alerts, errors, warnings, and fatal error notices to assist in finding out where your mistake is.
If you remove the file you uploaded from that FAQ, what happens next?
Notice: Trying to get property of non-object in E:\Websites\shop.imranseries.com\includes\classes\order.php on line 337Quote:
Originally Posted by askmefor
Notice: Trying to get property of non-object in E:\Websites\shop.imranseries.com\includes\classes\order.php on line 338
Notice: Undefined property: queryFactoryResult::$fields in E:\Websites\shop.imranseries.com\includes\classes\order.php on line 339
Notice: Undefined property: queryFactoryResult::$fields in E:\Websites\shop.imranseries.com\includes\classes\order.php on line 397
Notice: Trying to get property of non-object in E:\Websites\shop.imranseries.com\includes\templates\template_default\templates\t pl_checkout_confirmation_default.php on line 36
Notice: Undefined index: customer_id in E:\Websites\shop.imranseries.com\includes\templates\iC_AthemeV1.3\common\tpl_hea der.php on line 52
<snip> Moderator note: repeated entries removed for brevity
... again, if you remove the extra file which has turned on strict error reporting, what changes in how the pages load?
Which extra file you are talking about?
And ... what happens if you change the file's contents to say this:This could isolate the debug output to just the checkout page you mentioned.Code:<?php
if ($_GET['main_page'] == 'checkout_process') define('STRICT_ERROR_REPORTING', true);
?>
This sort of thing is often just a failed upload or an improperly merged file or two, etc.
Quote:
Originally Posted by askmefor
Quote:
Originally Posted by DrByte
... the one you said you uploaded according to the FAQ.Quote:
Originally Posted by askmefor
If i remove that file it again shows blank page at checkout_process...
I have changed the page as you mentioned. just to turn on the error and notices on main_page=checkout_processQuote:
Originally Posted by askmefor
it gives all those notices
What is the browser URL when it's showing all those notices? is it still checkout_process?Quote:
Originally Posted by askmefor
I am not sure which file to look into, as these notices has nothing to do with any of the associated files as I've just added some template files, rest is all standard installation.. and it doesnt matter if I change any template. As I've tested this with different templates including default template. but only "main_page=checkout_process" shows blank if I remove error reporting otherwise it show all those notices.Quote:
Originally Posted by DrByte
yes it is same index.php?main_page=checkout_processQuote:
Originally Posted by DrByte
The whole idea of what I'm trying to do is help you find which file is the problem.Quote:
Originally Posted by askmefor
Most of the "Notice: xxxxxxxxxxxxxxxx" messages you're seeing can be ignored.
It's the "Fatal Error: xxxxxxxx" messages that must be dealt with. And you should only see one fatal error, and it should show up on the page that is coming up blank.
You said you upgraded to 1.3.8. Was it 1.3.8 or 1.3.8a?
What version were you upgrading from?
What addons/contributions are installed on your site?
Which payment modules do you have enabled?
Which payment module are you using to do these test checkouts?
Oh I've just noticed a fatal at the end of all these noticesQuote:
Originally Posted by DrByte
Fatal error: Unsupported operand types in \includes\classes\class.smtp.php on line 118.
I've open this file. it has got an empty line at the end which i've removed, but still it didnt solve out the problem.
That's a bug that was fixed in 1.3.8a:Quote:
Originally Posted by askmefor
http://www.zen-cart.com/forum/showth...780#post473780
Following is the information I got from adminQuote:
Originally Posted by DrByte
Zen Cart 1.3.8
Database Patch Level: 1.3.8
v1.3.8 [2007-12-20 23:50:12] (Version Update 1.3.7->1.3.8)
v1.3.7 [2007-10-24 21:18:28] (Version Update 1.3.6->1.3.7)
v1.3.6 [2007-10-24 21:18:27] (Version Update 1.3.5->1.3.6)
v1.3.5 [2007-10-24 21:18:25] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2006-08-25 23:32:57] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2006-08-25 23:32:57] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2006-08-25 23:32:57] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-03-20 23:23:54] (Fresh Installation)
I dont have any contribution installted on this.
I've COD, Freecharger, Moneyorder and Paypal enabled.
All these tests are running for freecharger and these are for downloads where i was facing issues in my pervious version.(which was corrupting downloaded files)
I am also having the same problem on the same page. I will reinstall hopefully soon, or tomorrow after some needed sleep. If I figure anything out I can post an update.
Matt
Error (White screen) happening on this URL
http://www.twfsales.com/index.php?ma...eckout_payment
P.S. Might be needed info
Zen Cart 1.3.8a
Database Patch Level: 1.3.8
v1.3.8 [2007-12-21 00:02:44] (Version Update 1.3.7->1.3.8)
v1.3.7 [2007-03-28 11:20:26] (Version Update 1.3.6->1.3.7)
v1.3.6 [2006-11-03 14:15:55] (Version Update 1.3.5->1.3.6)
v1.3.5 [2006-09-27 20:40:06] (Fresh Installation)
a few addons
optional_shipping_insurance_module_2b
froogle_0.1-beta1
link_partner_page_v1.3
paypal_verified_logo_1.0.4
Paypal and MO Enabled
Which payment module are you using to do these test checkouts? Cannot get that far before the white screen attacks, yet was going to use the Money Order module
There is an extra space at the end of includes\classes\class.smtp.php, just remove that and see , I hope it will solve your problemQuote:
Originally Posted by TheWetFish
I've upgraded from 1.3.8 to 1.3.8a? just testing now, It solved that blank page problem, just testing throughly now will post outcome later on. Thanks for all of your help and quick responses.Quote:
Originally Posted by askmefor
Another problem is happening ..Quote:
Originally Posted by askmefor
http://www.zen-cart.com/forum/showth...250#post478250
Quote:
Originally Posted by TheWetFish
I tried to reupload, and did not work. So it was not due to a FTP problem. I finally got tired of staring at each and every file and did an almost fresh install. Everything except the admin dir. Even switched templates in case that was the cause of it. Well now it works for this problem. Still have further testing to do yet and fixing a few theme issues. Thanks for the fast replies to all who helped.
Matt
P.S. Another reason for making a BACKUP!!! Helped me alot and saved my store plus lots of work.
It's not just you. I did an upgrade too and I don't know what it is.
I get the same blank page. Not looking to do a fresh install and starting over.
I have gone back to 1.3.7 until this bug gets figured out. I don't see anything that is 0 bytes.
I'm having the same blank page problem. The order process and shows up, and I only get the following email, no confirmation sent to customer. Which is only a confirmation of shipping quote from UPSP, never got that before.
Code:Subject: Debug: USPS rate quote response
<?xml version="1.0"?>
<RateResponse><Package ID="0"><Service>EXPRESS</Service><ZipOrigination>73132</ZipOrigination><ZipDestination>11418</ZipDestination><Pounds>1</Pounds><Ounces>9</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>6</Zone><Postage>21.40</Postage></Package><Package ID="1"><Error><Number>-2147219434</Number><Source>DomesticRatesV2::clsRateV2ValidateWeight;RateEngineV2.ProcessRequest</Source><Description>First Class mail must weigh 13 ounces or less.</Description><HelpFile></HelpFile><HelpContext>1000440</HelpContext></Error></Package><Package ID="2"><Service>PRIORITY</Service><ZipOrigination>73132</ZipOrigination><ZipDestination>11418</ZipDestination><Pounds>1</Pounds><Ounces>9</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>6</Zone><Postage>6.55</Postage></Package><Package ID="3"><Service>PARCEL</Service><ZipOrigination>73132</ZipOrigination><ZipDestination>11418</ZipDestination><Pounds>1</Pounds><Ounces>9</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>6</Zone><Postage>9.89</Postage></Package></RateResponse>
That's debug output from your USPS shipping module. If you don't want those emails, turn that off in the USPS shipping module settings in your admin area.Quote:
Originally Posted by Saberman
Do you see the order in the admin area?Quote:
Originally Posted by Saberman
Do you get admin copies of order confirmations? Do you have that turned on?
What email Transport method do you have selected in Admin->Config->Email Options?
What version(s) did you upgrade from?
What addons/contributions do you have installed?
Which payment modules do you have enabled? Which one is used for this transaction?
What FTP program did you use to upload files?
What PHP version is on your server?
I wasn't so concerned about the USPS email(assumed that needed to be reset in admin) debug as I am about the blank page after checkoutQuote:
Originally Posted by DrByte
The order shows up in the admin area, and is correct.
No emails are sent admin or customer.
I'm using SMTP, all of these setting are the same as they were in previous ver. 1.3.7.
Using USPS and UPS. Tried both, same outcome.
Using SmartFTP v2.5.1008
PHP v4.4.7
All addons are the same.
Would you please list them?Quote:
Originally Posted by Saberman
apple_zen templateQuote:
Originally Posted by DrByte
tab-lite files
I started with a new install of v1.3.8, and updated the dB.
Are you using v1.3.8a or just 1.3.8?
Just 1.3.8 ver
Then upgrade to 1.3.8a ... because it fixes a few bugs ... namely an email-related problem, which could be causing your blank page at the end of checkout. This was mentioned in post #18 above.
I thought you said "I'm having the same blank page problem." ... and thus figured you would have at least followed some of the same recommendations given to the previous poster ... which consummated in the upgrade to 1.3.8a to solve their problem.
Sorry, but even after upgrading I was still having a problem.
Before, my email was set for SMTP, I tried changing it to SMTP-f, and it worked. SMTP worked fine when I was using v 1.3.7. Don't know why this made a difference, but it fixed the problem. I never though to change it before the upgrade to v1.3.8a, so don't know if that would have made a diffrence.
Thanks for your help!
Had a similar problem and turned out that includes/classes/order.php was the source.
In the earlier version, TimeZoneOffset was installed and the merging of that code had caused the problem. I don't know if it was a mistake by me or an incompatibility in the code, but as my client no longer needs TimeZoneOffset, I have to move on to other things now and can't spare the time for further investigation.