craftysyntax Live Help module HELP!

I have installed craftysyntax live help and installed the appropriate module sidebox (which may be out of date as its quite old!). I am running v1.3.7.

However I'm now stuck!

I have generated the HTML code from craftysyntax but am totally lost as to where abouts to place it in "\includes\templates\template_default\sideboxes\tpl_craftysyntax_sidebox.php "

Have tried filling in the details from the readme file that comes with the sidebox mod but that just gives me a sidebox called Live Help with nothing there!

Can anyone offer any assistance?

Find the help_sidebox_defines.php page and replace the text with your Crafty Syntax code

Even i am facing the same issue, can some one help, I just get a blank side box without anything, I have followed the installation instructions, nothing seems wrong

No Go: Cannot get the code into the right place within ZenCart. When I insert it pages go blank or cannot display cart information.

Where doe the code go once we load the Cragty Sidebox which is Blank after uplaoding files. Thanks.

I can run the client from a separate html page created by the Generate HTML, but on my site under the sidebox it doesn't show.

the html that Zen Cart generates is

Code:

---

<div class="rightBoxContainer" id="craftysyntaxsidebox" style="width: 125px;">
<h3 class="rightBoxHeading" id="craftysyntaxsideboxHeading">Live Help</h3>
<div id="craftysyntaxsideboxContent" class="sideBoxContent centeredContent"><script type="text/javascript" src="/http://www.nahidfashions.com/livehelp/livehelp_js.php?department=2&amp;pingtimes=15&amp;username=Guest"></script></div></div>

---

This should work because the html file that I'm using to test is

Live Help

Can anyone tell me what's wrong with the Zen Cart generated code.

Quote:

---

Originally Posted by MagicMan

No Go: Cannot get the code into the right place within ZenCart. When I insert it pages go blank or cannot display cart information.

Where doe the code go once we load the Cragty Sidebox which is Blank after uplaoding files. Thanks.

---

My sidebox is still blank, but just so that you are correctly installed, you must edit the
includes/templates/YOUR_TEMPLATE/sideboxes/tpl_craftysyntax_sidebox.php

see the readme file that comes with CSLH for the edits that are needed.

I got it to work and it is pretty cool for a free app. This is what I did.

Forget the Crafty Syntax Sidebox. Too confusing.

I installed the blank sidebox located in the mods section. In the Zen downloads area do a search for Blank Sidebox. Upload files to correct directories. Make sure you are using your custom template.

Install the Blank Sidebox and look at it on your web site first so that you can get a good understanding of the changes that you will make and how it affects the side box.

Generate the code from Crafty Syntax program and insert it into this Blank SideBox File by replacing this text: "You can include text, links, images, HTML markup and even PHP code" I removed the <P></P> make sure to leave the ' '.

I also removed this entire line from same file:

$content .= '<p>' . TEXT_BLANK_SIDEBOX . '</p>';

Once I did this, the Crafty Chat image was perfectly centered and all extra space was gone. Works great!

Here is the file to edit and place the code:

>>>includes/templates/YOURTEMPLATE/sideboxes/tpl_blank_sidebox.php


You will also have to edit this file as well. These are the changes that I made:

>>>includes/languages/english/extra_definitions/YOURTEMPLATE/blank_sidebox_defines.php

define('BOX_HEADING_BLANK_SIDEBOX', 'Live Chat Help');
define('TEXT_BLANK_SIDEBOX', 'Status:');


Good luck and hope this helps.

Merry Christmas!:clap:

Quote:

---

Originally Posted by MagicMan

I got it to work and it is pretty cool for a free app. This is what I did.

Forget the Crafty Syntax Sidebox. Too confusing.

I installed the blank sidebox located in the mods section. In the Zen downloads area do a search for Blank Sidebox. Upload files to correct directories. Make sure you are using your custom template.

Install the Blank Sidebox and look at it on your web site first so that you can get a good understanding of the changes that you will make and how it affects the side box.

Generate the code from Crafty Syntax program and insert it into this Blank SideBox File by replacing this text: "You can include text, links, images, HTML markup and even PHP code" I removed the <P></P> make sure to leave the ' '.

I also removed this entire line from same file:

$content .= '<p>' . TEXT_BLANK_SIDEBOX . '</p>';

Once I did this, the Crafty Chat image was perfectly centered and all extra space was gone. Works great!

Here is the file to edit and place the code:

>>>includes/templates/YOURTEMPLATE/sideboxes/tpl_blank_sidebox.php


You will also have to edit this file as well. These are the changes that I made:

>>>includes/languages/english/extra_definitions/YOURTEMPLATE/blank_sidebox_defines.php

define('BOX_HEADING_BLANK_SIDEBOX', 'Live Chat Help');
define('TEXT_BLANK_SIDEBOX', 'Status:');


Good luck and hope this helps.

---

I thought about doing this, or just gutting the tpl_craftysyntax_sidebox.php and replacing it with the generated html, but I'm going to play around with the current code to figure out why it doesn't work.

Anyway thanks for letting us know this works as an alternative.

If your host has Fantastico just install Crafty Syntax and use EZ pages in your Zencart to activate as a sidebox - Pretty simple to do that rather than alter any html files and thats what i did as all you need to do is insert some code into the EZ pages box then activate it as a sidebox.

I uninstalled Crafty though because it seems every 3 months or so it gets hacked and i decided i can live without a Help module.

What happens when it gets hacked? Does it screw up your Zen Cart Also?

Quote:

---

Originally Posted by Grace38

If your host has Fantastico just install Crafty Syntax and use EZ pages in your Zencart to activate as a sidebox - Pretty simple to do that rather than alter any html files and thats what i did as all you need to do is insert some code into the EZ pages box then activate it as a sidebox.

I uninstalled Crafty though because it seems every 3 months or so it gets hacked and i decided i can live without a Help module.

---

What version are you using?
There are security issues with the version 2.14.6 that's downloaded from the Zen Cart add on section.

The newer version 2.15 can be downloaded from their website and fixes SQL injection and Cross Site Scripting vulnerabilities.

I am using Version 2.15.0.

I installed it vis Fantastico and it was quite simple to do. The sidebox took a bit but that worked out great too.

Quote:

---

Originally Posted by gtalwar

Even i am facing the same issue, can some one help, I just get a blank side box without anything, I have followed the installation instructions, nothing seems wrong

---

Quote:

---

Originally Posted by MagicMan

No Go: Cannot get the code into the right place within ZenCart. When I insert it pages go blank or cannot display cart information.

Where doe the code go once we load the Cragty Sidebox which is Blank after uplaoding files. Thanks.

---

There are some code syntax error in the tpl_craftysyntax_sidebox.php file that's in the download.

There are two lines that need to be edited. the line numbers I give are not exact.

around line 57 should be

Code:

---

$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes . '&username=' . $cs_full_name;

---

around line 60 should be

Code:

---

$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes;

---

If you notice, the original two lines have a '/' . after the = symbol. This causes the source string to the livehelp_js.php to be incorrect. For instance:

Code:

---

<script type="text/javascript" src="/http://www.nahidfashions.com/livehelp/livehelp_js.php....

---

will not work because of the / before the http://

I'm still working configuring and tweaking, but after making this change the Crafty Syntax shows in its side box.

I hope this is clear and helps all.

Quote:

---

Originally Posted by MagicMan

I am using Version 2.15.0.

I installed it vis Fantastico and it was quite simple to do. The sidebox took a bit but that worked out great too.

---

Quote:

---

Originally Posted by Grace38

If your host has Fantastico just install Crafty Syntax and use EZ pages in your Zencart to activate as a sidebox - Pretty simple to do that rather than alter any html files and thats what i did as all you need to do is insert some code into the EZ pages box then activate it as a sidebox.

I uninstalled Crafty though because it seems every 3 months or so it gets hacked and i decided i can live without a Help module.

---

I curious as to what version Grace38 is using.

I have crafty syntax installed on another domain.
I have gotten it to work on the zencart site BUT, I get a secure / unsecure message when I go to
the ssl side of the site.

Any thoughts on how to eliminate this error message.

~Roalnd

I know the answer...I was getting the same message with my SSL certificate and My Trustwave Logo. The only thing that is insecure is the image. Try putting the "s" after the http for the image tag.

Or, if you ar running the crafty syntax code form the https, try loading your image into the https folder.

Hope this helps. Play around with this because I am sure that this is the fix.

I'm running crafty syntax from a different domain and it does not have an SSL.

My Zencart does have an SSL... but the link in the Znecart sidebox for live help goes to a non-SSL domain.

I am no expert because I just installed this less than a week ago for myself. However, under the "Department" tab there is a link to generate the HTML. In this section there is a boz that reads "Does the site use secure SSL? " Have you checked the appropriate box for non SSL? If so, try them both and see what happens.

What site is it for? Let me take a look.

Hi Kevin,

Yeah, I tried both with and without SSL.

I ended up just making a link to the live help and used that in my ZenCart sidebox.

houseofjerky.net/store

~Roland

Quote:

---

Originally Posted by shocker

There are some code syntax error in the tpl_craftysyntax_sidebox.php file that's in the download.

There are two lines that need to be edited. the line numbers I give are not exact.

around line 57 should be

Code:

---

$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes . '&username=' . $cs_full_name;

---

around line 60 should be

Code:

---

$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes;

---

If you notice, the original two lines have a '/' . after the = symbol. This causes the source string to the livehelp_js.php to be incorrect. For instance:

Code:

---

<script type="text/javascript" src="/http://www.nahidfashions.com/livehelp/livehelp_js.php....

---

will not work because of the / before the http://

---

Thank you, Thank you, Thank you. I installed the Crafty Syntax sidebox mod and NOW it is working ALMOST perfectly on my site. Since I have spent most of the day scouring both the zencart and craft syntax forums and found only bits and pieces of answers, yet many people all with similar issues I decided to take a few minutes and post the solutions I found in one place.

I realize this is NOT a Crafty Syntax forum, however, having received so much benefit from Zencart and open-source software I thought it might help a fellow zenner someday that may really need live-chat software and feel like they'll need to PAY for live-chat out or find an alternate e-commerce solution out of desperation...

So here are the steps I took and issues and fixes I encountered:

1. Downloaded and Installed the CS Sidebox mod
2. Upgraded CS to Version 2.15.0 (via CS website download)



1st ISSUE: the Live Help sidebox was empty
FIX: made an adjustment to the \includes\templates\template_default\sideboxes\tpl_craftysyntax_sidebox.php file

the instructions in the README.TXT in the the instructions read:

Code:

---

// Directory where Crafty Syntax Live Help is installed
        $cs_dir = "help";

---

'help' should actually be the name of the folder you uploaded Crafty Syntax to (in my case /livehelp). I had originally put 'help' in this space trying to follow instructions :blush: I found this solution on another thread on zen forums.

2nd ISSUE: online/offline images were not appearing in the sidebox
FIX: went into the Crafty Syntax Admin>Departments>Edit and entered the correct URL to the images (about half way down the page) and uploaded the images I want to the corresponding /livehelp/images folder


3rd ISSUE: Chat invites (both pop-up and layer) were not working on the customer side (worked in admin but not when sent to website customers)

FIX: in the tpl_craftysyntax_sidebox.php file I followed the instructions quoted above and removed the two "/" symbols


Now the popups and layers invites are working and I have a FREE working live chat on my zencart store!
I do still have an issue with the layer invite layout alignment (it lands at the very bottom of the page and then jumps to the top if you stay on the page long enough!) but I'll deal with that when I have time. At least the pop-up invite is working correctly now and I'll just use the pop-up chat invites instead of layers.

I'm running zen version 1.3.8a and a working Crafty Syntax live chat sidebox module can be seen at www.CraftMagick.com

Zencart ROCKS :clap:

P.S. I just have to add a HUGE KUDOS to the Zencart Team and the entire Zencart community. I have become VERY spoiled with the fabulous support here and when I went to the Crafty Syntax forums it felt like I was literally :frusty: So thanks to everyone that makes this wonderful open source project such a huge success and possible for the non-programmer small business owner (like me :smile:)

Ya, you guys ROCK !!!

Hi all!

Thank you so much for explaining what seems to be an alien language for me. I'm having grey hair, no kidding!

I uploaded all the files to my root folder. But I don't seem to be able to enter the admin panel of Crafty Syntax. When I type my www.xxx.com/setup/livehelp/setup.php I have an error page.

What am I doing wrong???

Thanks for your help.

Luna

Quote:

---

Originally Posted by Luna

Hi all!

Thank you so much for explaining what seems to be an alien language for me. I'm having grey hair, no kidding!

I uploaded all the files to my root folder. But I don't seem to be able to enter the admin panel of Crafty Syntax. When I type my www.xxx.com/setup/livehelp/setup.php I have an error page.

What am I doing wrong???

Thanks for your help.

Luna

---

You have an extra 'setup' in your URL

try www.xxx.com/livehelp/setup.php and see if that works for you.

Thanks for your help! However it still does not work. Any other suggestions? :frusty:

Thx.
Luna

I got frustrated and confused because I had no place to insert the java script on the bottom includes file with a readme.txt file (for domain craftysyntax is installed) or directions where to place the javascript. I think they are labeled wrong or to a begginer status programmer, it is backwards.

I too WAS having the same problem as others on here. I have craftysyntax installed on my server under /LiveHelp My problem was installing the correct includes folder from the download. Use the top one with the readme.html file (for different domains) It worked like a charm. All the solutions here work when you have the correct folders installed.

BE SURE TO DELETE THE FILES CREATED BY THE WRONG INSTALL FIRST!!!!

The Crafty Syntax live help sidebox closes up on secure pages which is where I need it most (having an issue with a disappearing 'continue' button during checkout... another issue for another topic)

Anyway, does anyone know how to get this to work on SECURE pages also. I have all the security settings enabled in the Crafty Syntax admin. I did see a post earlier in this topic about adding the crafty syntax images to an https: folder but have no idea how to create one!

Any suggestions would be appreciated because I'm stumped at this point...

Running zencart version 1.3.8a
Craft Syntax version 2.15.0
crafty_syntax_live_help_sidebox_1-1

Here's the website www.CraftMagick.com
to get to a secure page just click LOGIN at the top right

Zencart ROCKS!

Did you come up with a solution for this?

I want to put this on my site, but as most people I would need it in the secure areas as well?

Thank You!

Unless I have the warning turned off, I don't receive that message when in the secure area.

I set my https: address under crafty admin settings, and it seems to work just fine.

The only thing I can't get to work on this setup is the invite to chat feature.

The client can invite me in, but I can't get the invite to show up on the clients side at all.

Quote:

---

Originally Posted by MagicMan

I know the answer...I was getting the same message with my SSL certificate and My Trustwave Logo. The only thing that is insecure is the image. Try putting the "s" after the http for the image tag.

Or, if you ar running the crafty syntax code form the https, try loading your image into the https folder.

Hope this helps. Play around with this because I am sure that this is the fix.

---

I am having the same secure/nonsecure message in IE. FF is fine. What file did you change for this to work on secure pages?

Thanks, Kim

Quote:

---

Originally Posted by MagicMan

I know the answer...I was getting the same message with my SSL certificate and My Trustwave Logo. The only thing that is insecure is the image. Try putting the "s" after the http for the image tag.

Or, if you ar running the crafty syntax code form the https, try loading your image into the https folder.

Hope this helps. Play around with this because I am sure that this is the fix.

---

I am still struggling with this message. My crafty code from includes/templates/temp/sideboxes/tpl_blank_sidebox :

$content .= '<!-- Powered by: Crafty Syntax Live Help http://www.craftysyntax.com/ -->
<div id="craftysyntax">
<script type="text/javascript" src="https://burnerbooks.com/livehelp/livehelp_js.php?eo=1&department=1&serversession=1&pingtimes=15&secure=Y"></script>
<br><font style="font-family: verdana, helvetica, sans-serif; font-size: 7px; color: #000000;"></font>
<a href="http://www.craftysyntax.com" alt="Crafty Syntax Live Help" target="_blank" style="font-family: verdana, helvetica, sans-serif; font-size: 10px; color: #11498e; text-decoration: none; font-weight: none;"></a>
</div>
<!-- copyright 2003 - 2008 by Eric Gerdes --> ';

$content .= '</div>';
?>

Does this look correct?

Do not know what you mean by:
try loading your image into the https folder. I would like to try it next.

Thanks, Kim

Quote:

---

I am still struggling with this message. My crafty code from includes/templates/temp/sideboxes/tpl_blank_sidebox :

$content .= '<!-- Powered by: Crafty Syntax Live Help http://www.craftysyntax.com/ -->
<div id="craftysyntax">
<script type="text/javascript" src="https://www.burnerbooks.com/livehelp/livehelp_js.php?eo=1&department=1&serversession=1&pingtimes=15&secure=Y"></script>
<br><font style="font-family: verdana, helvetica, sans-serif; font-size: 7px; color: #000000;"></font>
<a href="http://www.craftysyntax.com" alt="Crafty Syntax Live Help" target="_blank" style="font-family: verdana, helvetica, sans-serif; font-size: 10px; color: #11498e; text-decoration: none; font-weight: none;"></a>
</div>
<!-- copyright 2003 - 2008 by Eric Gerdes --> ';

$content .= '</div>';
?>

---

Hello KBurner,

Add www and see if that works: https://www.burnerbooks.com/livehelp/livehelp_js.php?eo=1&department=1&serversession=1&pingtimes=15&secure=Y

Quote:

---

Originally Posted by Royal

Hello KBurner,

Add www and see if that works: https://www.burnerbooks.com/livehelp/livehelp_js.php?eo=1&department=1&serversession=1&pingtimes=15&secure=Y

---

I turned off both newsletter and Live help sideboxes and YaH no more secure/non-secure messges. But also means I do not have both at all in my shop.

Does anyone else have any more suggetions??

Thanks, Kim

Quote:

---

Originally Posted by vwebworld

Hi Kevin,

Yeah, I tried both with and without SSL.

I ended up just making a link to the live help and used that in my ZenCart sidebox.

houseofjerky.net/store

~Roland

---

How did you get your business name in live help box that opens to new window for link?

Kim

Whoever is looking for an answer to the above mentioned question:

you can change Powered By : craftysyntax.com to anything you like by editing the file user_top.php

You may try another live chat software. Comm100 Live Chat is free and easy to integrate with. Simply paste several lines of code, then you can start chatting.

http://www.comm100.com/livechat/

Quote:

---

Originally Posted by shocker

There are some code syntax error in the tpl_craftysyntax_sidebox.php file that's in the download.

There are two lines that need to be edited. the line numbers I give are not exact.

around line 57 should be

Code:

---

$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes . '&username=' . $cs_full_name;

---

around line 60 should be

Code:

---

$cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes;

---

If you notice, the original two lines have a '/' . after the = symbol. This causes the source string to the livehelp_js.php to be incorrect. For instance:

Code:

---

<script type="text/javascript" src="/http://www.nahidfashions.com/livehelp/livehelp_js.php....

---

will not work because of the / before the http://

I'm still working configuring and tweaking, but after making this change the Crafty Syntax shows in its side box.

I hope this is clear and helps all.

---

thanks solved my issue!!

Hiya All

Ive installed this software and sidebox and all seems to work great, i love the features.

Only problem is when i login it doesnt take my username for the live chat, it still asks me to type my name in, what could be wrong?

Quote:

---

Originally Posted by Sophia Myles

You may try another live chat software. Comm100 Live Chat is free and easy to integrate with. Simply paste several lines of code, then you can start chatting.

http://www.comm100.com/livechat/

---

Hi could you please help me out installing Comm100, I have no idea where to paste the code. I've tried the craftysyntax sidebox but I don't know where I am supposed to paste the comm100 code.

Hi magicman,

could you please elaborate "Generate the code from Crafty Syntax program" ? How do we generate ? Is it copy the display html code from http://www.mydomain.com/livehelp/livehelp_js.php, and replace the text: "You can include text, links, images, HTML markup and even PHP code"

?

regards,
Sky

It has been so long since I installed it. I will have to take another look at the coding. Sit tight.

Does this work with 1.5.0 if not is there another 100% free one that does work.

I've successfully installed this side box with some editing..i'm using zencart 1.5 + crafty syntex 3.1.11 + this old sidebox..

To those who are still looking to install this plugin please follow below for some editing..

just follow the instruction that came with the sidebox and carefully edit the step 4

Quote:

---

4. Edit: "\includes\templates\template_default\sideboxes\tpl_craftysyntax_sidebox.php "
// This flag controls whether or not you pass the Zencart customer name to CSLH.
// By default the name will not be passed.
$cs_flag = "true"; // Will pass customer's name.
$cs_flag = ""; // Won't pass customer's name.

// Directory where Crafty Syntax Live Help is installed
$cs_dir = "http://www.yoursite.com/store/livehelp"; //full URL link to your livehelp installed directory

// Department that you will be monitoring. Generated code from CSLH gives you
// something like "department=1". Put that number here.
$cs_dept = "1"; //Make sure the department is correct

// Pingtimes as set in Crafty Syntax. Generated code from CSLH give you something
// like "pingtimes=15". Put that number here.
$cs_pingtimes = "15";

---

now.. this is where most of you get a blank box...

just scroll down near the bottom of "\includes\templates\template_default\sideboxes\tpl_craftysyntax_sidebox.php "

and look for this code:

Quote:

---

// Build Link to Crafty Syntax here which includes the full customer name.
$cs_link = '/' . $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&amp;pingtimes=' . $cs_pingtimes . '&amp;username=' . $cs_full_name;
}else{
// Build Link to Crafty Syntax here - no customer name.
$cs_link = '/' . $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&amp;pingtimes=' . $cs_pingtimes;
}

---

And just remove the / (remove twice, two different line)

and save, then upload.. allset.

let me know if this work for anyone else

Quote:

---

Originally Posted by tkkp_net

I've successfully installed this side box with some editing..i'm using zencart 1.5 + crafty syntex 3.1.11 + this old sidebox..

To those who are still looking to install this plugin please follow below for some editing..

just follow the instruction that came with the sidebox and carefully edit the step 4


now.. this is where most of you get a blank box...

just scroll down near the bottom of "\includes\templates\template_default\sideboxes\tpl_craftysyntax_sidebox.php "

and look for this code:



And just remove the / (remove twice, two different line)

and save, then upload.. allset.

let me know if this work for anyone else

---

Thank you, Thank you, Thank you!
I went pound and round with this for 3 day's, it worked like a charm.
By the way,,,My wife and the dog thank you as well! They don't have to here me curse any more. LOL
Really, Thank you for taking the time to help us newbee's out by posting.
Gator :D:frusty::shocking:

Quote:

---

Originally Posted by tkkp_net

I've successfully installed this side box with some editing..i'm using zencart 1.5 + crafty syntex 3.1.11 + this old sidebox..

To those who are still looking to install this plugin please follow below for some editing..

just follow the instruction that came with the sidebox and carefully edit the step 4


now.. this is where most of you get a blank box...

just scroll down near the bottom of "\includes\templates\template_default\sideboxes\tpl_craftysyntax_sidebox.php "

and look for this code:



And just remove the / (remove twice, two different line)

and save, then upload.. allset.

let me know if this work for anyone else

---

Just found this thread and wanted to say :clap::clap: :clap:
THANK YOU SO MUCH! IT WORKED LIKE A CHARM.
I sure appreciate these forums and people like you who help those who are totally clueless like me :huh: lol

Readme file of Live2Support live chat plugin would be helpful.