Can not ship to your area???

Just wondering what is the proper shipping module and product settings if all your products are downloads? I currently use only Flat Rate (set to $0.00) with no zone restriction and in the products I have it to No, Skip Shipping Address and
No, Always Free Shipping but for some reason our customers are getting a "we do not ship to your area message". Do we have a wrong setting somewhere?

Patty

Downloads should never see the checkout_shipping page ...

Make sure that your Download Products are marked for:

Quote:

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Product is Virtual: No, Shipping Address Required

Always Free Shipping: No, Normal Shipping Rules

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Downloads "know" there is no shipping based on the filename on the Attribute ...