Re: Customer can't login.
If you cannot find him searching under customers >> customers, then he will need to create a new account. Likely exists in an old database, but not the current one is all.
~Melanie
Re: Customer can't login.
We tried and and get a message that says the email address already exists.
Re: Customer can't login.
Quote:
Originally Posted by
Serious
... I went into phpMyadmin and the customer does not exist under MYSITENAME_ZC1/zc_customers but I did find him under MYSITENAME_15/zc_customers. ...
Which database is listed in "/includes/configure.php"?
Which database is listed in "/your_admin_folder/includes/configure.php"?
Which database is listed in "/includes/local/configure.php" (if present)?
Which database is listed in "/your_admin_folder/includes/local/configure.php" (if present)?
How did you "change" the customer's password?
Re: Customer can't login.
I'll have get on my computer at home later to answer your questions, driving now.
Re: Customer can't login.
In Blue...
Quote:
Originally Posted by
lhungil
Which database is listed in "/includes/configure.php"? Sitename_15
Which database is listed in "/your_admin_folder/includes/configure.php"? Sitename_15
Which database is listed in "/includes/local/configure.php" (if present)?Not present.
Which database is listed in "/your_admin_folder/includes/local/configure.php" (if present)?Not present.
How did you "change" the customer's password?
Thru phpMyadmin.
Found the customer and deleted the string and typed in a new password.
Re: Customer can't login.
Quote:
Originally Posted by
Serious
In Blue...
Thru phpMyadmin.
Found the customer and deleted the string and typed in a new password.
Ummm a clear text password? Like a word or combination of letters/numbers that make sense? Or did you possibly use a password like what is provided for when an admin resets the admin password? (Not even sure that would work.)
Re: Customer can't login.
Yes, I'm having this same problem. I haven't been getting orders so I went to check out the site and I can't login. I tried with two of my various ID's and can't login to the front end. I can login to the Admin.
I checked to see if I was still in the system and YES, my ID's are still there. But can't use them on the customer login.
ERROR MESSAGE is always the same:
Error: Sorry, there is no match for that email address and/or password.
I tried requesting a password reset but never got the email. The password doesn't seem to be the problem, anyway.
Re: Customer can't login.
I Have ZenCart 1.5.4
Server OS: Linux
Database: MySQL 5.5.42-cll
HTTP Server: Apache
PHP Version: 5.4.36 (Zend: 2.4.0) PHP Memory Limit: 32M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 2M POST Max Size: 8M
Database Data Size: 47,120 kB Database Index Size: 4,384 kB
Oh wait, it did send me the Password Reset. I just found it.
And I was able to login with the new password...
Re: Customer can't login.
Well... never mind. This may have been user error somehow. Seems like everything is working OK now.