Suddenly my store started charging sales tax for all
I use Version 150. This just started happening for some reason. When I add an item to the shopping cart and choose check out with paypal on the paypal page it show the item the price and sales tax. We currently only charge tax in 1 state no others, but tax is shown without any information enetered on either site. Paypal tech said "your Shop is sending for all transactions with PayPal Express an tax amount." any idea how to fix this issue? It seems like this just started happening in the past week or so.
Thank you
Re: Suddenly my store started charging sales tax for all
Something somewhere had to have been changed - the program doesn't just "break" - What mods have you added? Has your host changed? What settings have you changed?
Re: Suddenly my store started charging sales tax for all
Double check your Zone Definitions in Locations / Taxes ... Zones Definitions ... and check the DETAILS to see what you have defined for the Zone that you have set up for the Tax Rate that you are using ...
Re: Suddenly my store started charging sales tax for all
Thank you for your help. I just added recover cart, before noticing this issue. I have 4 zones set 1.US-minus AK & HI 2. Canada + AK, HI 3.APO no tax rate in any of theses zones. 4-my state with sales tax defined for my state only. If I delete my state tax, paypal shows no tax on their page, when I put it back their site adds it back. I tried deleting zone 4 and adding tax rate to my state in zone 1 same problem???
Re: Suddenly my store started charging sales tax for all
Go to the DETAILS of your State Zone ... what are the DETAILS set to ...
Re: Suddenly my store started charging sales tax for all
Details--Country: United States Zone: My State. Should I delete my state from zone 1? and just have it as zone 4? <Tried that but no help.
Re: Suddenly my store started charging sales tax for all
If Zone 4 is for Taxes for your state, then that is the only 1 that should be for taxes and that Zone should be used for that ...
1 is the icon green on it?
2 what are your settings on the Tax Rate for that Zone?
3 Check your other Zone Definitions and make sure none of them have a Tax rate on them ...
Re: Suddenly my store started charging sales tax for all
Zone 1=us-AK & HI includes my state icon is yellow no tax rate. Zone 2=Canada + AK & HI icon yellow no tax rate. Zone 3=APO icon yellow no tax rate. Zone 4= my state icon green 1 tax rate. Tax rate setting=priority 0, Tax class=my state, zone=my state, tax rate= 8% description=blank.
Re: Suddenly my store started charging sales tax for all
On your Zone for your State with the Tax Rate ... set the Tax rate setting Priority to be 1 ...
Re: Suddenly my store started charging sales tax for all
It was set to one, I changed it to 0 this morning. I have changed it back to 1 tax still showing.