Why international customers see "Not Available At This Time. Contact for shipping"?

Hi,

I want to let International Customers purchase my items, and I will take care of shipping estimates/cost after the transaction. Right now, if the customer tries to checkout, on step one, they get "Not Available At This Time, Please Contact Us For Shipping Information" which I setup, but if they click on the "Continue to Checkout" button it sends them right back to this page, they can't checkout.

Any ideas?

Thanks!

What shipping module(s) are you using?

Do you have Zones set up on them?

Quote:

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Originally Posted by Ajeh

What shipping module(s) are you using?

Do you have Zones set up on them?

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Hi Ajeh -- I am using just Zones, I created one for International but when I select "All" from the countries drop down, it's not working right -- Do I have to select each country individually for this to work?

thanks

If you make a Zone and then on the details pick country Canada and All Zones then this will be all of Canada ...

If you then add in there Brazil and select All Zones ... you now have Canada and Brazil on the same Zone Definition ...

If you pick United States and then Ohio ... you would now have Canada, Brazil and Ohio on the same Zone ...

You need to build each of your Zones to cover the areas you want for shipping ...

Then, you need to setup your shipping to use each of the Zones ...

Now you say you are just using Zones ... do you mean the Zone Rate zones that comes with Zen Cart or are you using an add-on shipping module such as Zone Table ...

These work two different ways ...

Hi Ajeh,

I got it too work. I was using the Zone table, but for the international customers I used the Zone rates

Thanks!

Thanks for the update that you got your Zones working with your shipping modules ... :smile: