Sends newsletters also to unsubscribed users?

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12 Oct 2009, 09:09 AM
aronchi

Sends newsletters also to unsubscribed users?

When I send a newsletter also unsubscribed customers receive it. Where can I look for to solve this problem?

Thanks in advance, best regards.
12 Oct 2009, 04:59 PM
DrByte

Re: Sends newsletters also to unsubscribed users?

Sounds like you have a broken addon.

Click the "reply" button below and answer all the questions shown in the "posting tips" section. It would have been helpful if you'd done that in the first place.
14 Oct 2009, 10:06 AM
aronchi

Re: Sends newsletters also to unsubscribed users?

Info Server

OS Server: Linux 2.6.9-023stab048.6-smp
Database: MySQL 5.0.45
Versione PHP: 5.1.6 (Zend: 2.1.0)
PHP Memory Limit: 32M
PHP Safe Mode: Off
PHP File Uploads: On
Max Size: 2M POST Max Size: 8M
Database Data Size: 20,834 kB Database Index Size: 5,391 kB

Zen Cart 1.3.8a
Livello Patch Database: 1.3.8
v1.3.8 [2008-07-10 11:41:43] (Nuova installazione)

b- A list of all the addons/contributions you have installed, and any kinds of customizations you've made to your site.

I don't have any custom plugin for newsletters. If you can tell me what files I can check, I can make a diff from the standard english zen cart version.

f- Details of exactly what you were doing when your problem occurred.

I write an HTML newsletter, view preview and send it.

g- Details of anything you have done to fix the problem

I don't know where I can see to check what's wrong.

I can give you more information if you need them to help me. Thanks in advance.
15 Oct 2009, 08:08 PM
DrByte

Re: Sends newsletters also to unsubscribed users?

Quote:

Originally Posted by aronchi

I can make a diff from the standard english zen cart version.

Good idea. Do it for the entire set of code.

Or if you're using a version of Zen Cart you obtained someplace OTHER THAN from www.zen-cart.com, then you should be getting support from whoever ELSE you got your customized version of Zen Cart from.