Products not displaying

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2 Dec 2017, 05:24 PM
Lordzoabar

Products not displaying

So recently, we have noticed that 4 of our subcategories are not displaying any of their products. We get the page header, and that's it. I know my products are THERE; normally, if there isn't anything, you get the "There are no products in this category" text. That isn't showing, plus in our Admin, the subcategories in question ARE showing all the product listings, AND everything is enabled. I've checked for error logs, except none are being generated. The only place I've seen anything, is in the Dev Console brought up on the actual pages. I know nothing about CSS coding, so I have no idea what I'm actually looking at or it's particular relevance, except to say that there is a massive chunk of code missing from the blank pages, as opposed to the working one.

If anyone would like to take a look, the pages I'm referencing are:

(Working) https://www.athensartandframe.com/in...x&cPath=97_103

(Nonworking) https://www.athensartandframe.com/in...ex&cPath=97_99

and the section is <body id="indexbody"> -> <div class="onerow-fluid"> -> <div class="co1720"> -> <div class="centerColumn">, and then everything beneath that, until you get to <span style="border-radius: etc...> is missing.

If anyone has any kind of idea as to what is going on here, I would greatly appreciate it.
2 Dec 2017, 05:32 PM
lat9

Re: Products not displaying

You've got a PHP error of some sort that's resulting in a "partial whitescreen". Look in your store's /logs directory for files named myDEBUG-{something}.log and post back the contents of the most recent one ... surrounded by "CODE" tags (the big # in the menu-bar when you're writing your post).
2 Dec 2017, 05:51 PM
Lordzoabar

Re: Products not displaying

That was the first thing I looked for, actually. The only logs I have are for the Product Sorter plugin, which SHOULD'NT be interfering with this, or if it were, I would imagine it would be a more global issue. Regardless, here's what I've got.

[02-Dec-2017 10:53:27 America/New_York] PHP Warning: scandir(DIR_FS_ADMINincludes/installers/zx_product_sorter): failed to open dir: No such file or directory in /home/athensar/public_html/includes/init_includes/init_zx_product_sorter.php on line 38

[02-Dec-2017 10:53:27 America/New_York] PHP Warning: scandir(): (errno 2): No such file or directory in /home/athensar/public_html/includes/init_includes/init_zx_product_sorter.php on line 38

[02-Dec-2017 10:53:27 America/New_York] PHP Warning: sort() expects parameter 1 to be array, boolean given in /home/athensar/public_html/includes/init_includes/init_zx_product_sorter.php on line 43

[02-Dec-2017 10:54:42 America/New_York] PHP Warning: scandir(DIR_FS_ADMINincludes/installers/zx_product_sorter): failed to open dir: No such file or directory in /home/athensar/public_html/includes/init_includes/init_zx_product_sorter.php on line 38

[02-Dec-2017 10:54:42 America/New_York] PHP Warning: scandir(): (errno 2): No such file or directory in /home/athensar/public_html/includes/init_includes/init_zx_product_sorter.php on line 38

[02-Dec-2017 10:54:42 America/New_York] PHP Warning: sort() expects parameter 1 to be array, boolean given in /home/athensar/public_html/includes/init_includes/init_zx_product_sorter.php on line 43

[02-Dec-2017 15:54:43 UTC] PHP Warning: call_user_func_array() expects parameter 1 to be a valid callback, function 'stats_template_redirect' not found or invalid function name in /home/athensar/public_html/wp/wp-includes/class-wp-hook.php on line 298
2 Dec 2017, 06:09 PM
Lordzoabar

Re: Products not displaying

*Update*

I HAVE uninstalled Product Sorter compleatly, to see if that would do anything, but it did not.
2 Dec 2017, 06:21 PM
lat9

Re: Products not displaying

The Product Sorter plugin is an admin-only installation; from the logs you posted, it looks like you might have installed those files on the storefront instead.
2 Dec 2017, 11:15 PM
carlwhat

Re: Products not displaying

Quote:

Originally Posted by Lordzoabar

[02-Dec-2017 15:54:43 UTC] PHP Warning: call_user_func_array() expects parameter 1 to be a valid callback, function 'stats_template_redirect' not found or invalid function name in /home/athensar/public_html/wp/wp-includes/class-wp-hook.php on line 298

this seems like a wordpress error.... not sure if it is related....

bottom line, there is a php error that is causing the page to fail. either zen will log it (which would be expected), or it will be in another error log....

hard to troubleshoot without the error log....

in the source for the 2 pages, the working page has the footer, the non-working does not.... which indicates an error that the server should be logging...

best.