contact the store owner for assistance. (1 )

Hi,


I have installed the PayPal Express Checkout (Pro 2.0 Payflow Edition) (UK) but with a mastercard or maestro I get the error


Please select an alternate payment method, or contact the store owner for assistance. (7 ) or

Please select an alternate payment method, or contact the store owner for assistance. (1)




Can anyone help? What do these codes mean?

Have you correctly entered your User/Partner/Vendor/Password details? All 4 must be entered correctly using the details supplied from PayPal.

Additionally, if you turn on Debug Log-to-file, the log files with CURL in the filename will be useful as a reference to more of what the real error messages are.
http://www.zen-cart.com/forum/showthread.php?t=61199

Thanks Dr B this is my error

DoDirectPayment, Elapsed: 1160ms -- Failed

RESULT=7&PNREF=EUJP2CBF2327&RESPMSG=Field format error: 10413-The totals of the cart item amounts do not match order amounts.&HOSTCODE=10413&REQUEST_ID=1216373995&CURL_ERRORS=

[PHONENUM] => 01315555555
[STATE] =>
[STREET] => 360

I think it is looking for a state, any idea how I can fix this?

What version of Zen Cart are you using?

If you're using v1.3.7, you'll need to either install the Paypal Patch for 1.3.7, or upgrade to 1.3.7.1 or 1.3.8 which include the patch and other improvements.