'The shipping rate cannot be determined at this time'- Zone Rates

Hi, (maybe thread title is inaccurate - order confirmation actually shows the statement)

I have a number of v1.3.9h sites that all use Zone Rates with no problems and now have 3 v1.5.1 sites using Zone Rates that all are showing Zone rates: 'The shipping rate cannot be determined at this time' and charging zero for shipping in the order confirmation. All of my sites are configured exactly the same using Zone Rates and PayPal Express Checkout. Is there any special tweaks that need to be done for v1.5.1 shipping module??

cheers,
Mike

It's not a PayPal issue.
It's your zone configurations.
It would be much easier to help if you were to post all your Zones module settings for review. Apparently something you've got set there is causing your problem.

Quote:

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Originally Posted by DrByte

It's not a PayPal issue.
It's your zone configurations.
It would be much easier to help if you were to post all your Zones module settings for review. Apparently something you've got set there is causing your problem.

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Here are the settings Doc;
Zone Based Rates

Enable Zones Method
True

Calculation Method
Weight

Tax Class
--none--

Tax Basis
Shipping

Sort Order
1

Skip Countries, use a comma separated list of the two character ISO country codes


Zone 1 Countries
au,nz

Zone 1 Shipping Table
0.03:3.50,0.5:7.30,3:12.00

Zone 1 Handling Fee
0

Handling Per Order or Per Box Zone 1 (when by weight)
Order

Zone 2 Countries
us,ca

Zone 2 Shipping Table
0.25:13.70,0.5:17.25,1.0:30.75

Zone 2 Handling Fee
0

Handling Per Order or Per Box Zone 2 (when by weight)
Order

Zone 3 Countries
00

Zone 3 Shipping Table
0.25:17.20,0.5:21.25,1.0:38.75

Zone 3 Handling Fee
0

Handling Per Order or Per Box Zone 3 (when by weight)
Order
-----------------

In Admin/Modules/Shipping all options are shown with a red button except for Zone Rates which is green (active). In my other sites (v1.3.9h) some of the options are shown with orange buttons, installed but set to false - I believe these options were 'on' as default in 1.3.9h (yes/no?)

Anything else you require just let me know.

cheers,
Mike

p.s. all items for sale on this site are set at 0.045 for product shipping weight

What is the Ship To?

What is the Weight in the Cart?

What are your settings in Configuration ... Shipping/Packaging ...

Quote:

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Originally Posted by Ajeh

What is the Ship To?

What is the Weight in the Cart?

What are your settings in Configuration ... Shipping/Packaging ...

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Hi Linda - thanks for your response.

Ship to: anywhere - have tried zones 1 and 2 - same response
Weight in Cart : = 0.045 (units - showing lbs but would prefer kilos (grams) but it is irrelevant as the first up to and including weight level is 0.25 which allows for 5.5 units - these are Sterling Silver Rings, very rarely will a customer buy more than one let alone more than 2.
Configuration Settings for Shipping/Packaging:
Country of Origin Australia
Postal Code 5162 Info
Enter the Maximum Package Weight you will ship 50 Info
Package Tare Small to Medium - added percentage:weight 0:3 Info
Larger packages - added packaging percentage:weight 10:0 Info
Display Number of Boxes and Weight Status 3 Info
Order Free Shipping 0 Weight Status 0 Info
Shipping Estimator Display Settings for Shopping Cart 1 Info
Display Order Comments on Admin Invoice 1 Info
Display Order Comments on Admin Packing Slip 1

These settings are stock standard - I have not modified them.

I have checked and re-checked the settings in admin/modules/shipping/zone rates (shown in previous post) and they seem correct and match those in my v1.3.9h sites. All 3 of these v1.5.1 sites are copies of one site constructed then product lines modified and sites set up with various Tld's - maybe a file was missing / corrupted in the initial installation in the 'primary' site which was then copied - if that was the case what file would you look to reinstall/overwrite first?

cheers,
Mike

Does this site still have the original countries and zones in it? Or did you delete some of them?

You are adding 3lbs to your shipping weight ... http://www.zen-cart.com/content.php?...unds-too-heavy

Your definitions only go to 3lbs in Zone 1 and 1lb in Zone 2 and 3 ...

Try setting the Tare Rates to 0:0 ... does that correct the issue?

Quote:

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Originally Posted by DrByte

Does this site still have the original countries and zones in it? Or did you delete some of them?

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Thanks Doc but no additions or deletions - see resolution below.
Thanks for your help

Quote:

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Originally Posted by Ajeh

You are adding 3lbs to your shipping weight ... http://www.zen-cart.com/content.php?...unds-too-heavy

Your definitions only go to 3lbs in Zone 1 and 1lb in Zone 2 and 3 ...

Try setting the Tare Rates to 0:0 ... does that correct the issue?

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Linda,

setting Tare to 0:0 did the trick - in revisiting the Shipping/Packaging configurations for my other sites I noted Tare for both small and larger items were set to 0:0 - I did not recognize any significance in those settings as you did. I only changed the small to 0:0 and it fixed the issue.

So thank you very much Linda, you have been a great help (you too DrByte).

cheers,
Mike

Thanks for the update the fixing the Tare Rates was able to fix your Zone Rate issues ...