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  1. Replies
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    v151 Re: List of Customers and e-mails

    Yippee! Thank you - thank you:clap:
    I will give that a try.
    Lynn
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    v151 Re: List of Customers and e-mails

    Thank you for the reply. I'm really not too bright when it comes to doing this. :dontgetit Would you mind giving me detailed instructions how to export the tables to csv (what is csv?).

    I really...
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    v151 List of Customers and e-mails

    Is there a way to print a report listing customer information? I would like to print a word or excel document listing all my customers and their information.

    Thanks,
    Lynn
  4. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Great explanations! Now I get it.
  5. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    OK, I am back once again.
    I figured out what was wrong. I changed from Processing to Pending.
    That part is now fixed.
    Oh, I see you responded just after I did.
    Thanks for the information.
  6. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Whoops! Oh, no!!

    I just discovered when my customer paid via check/money order, she was able to download the item immediately.

    Seems like I have several things going on with my payment setup.
  7. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Yes, I have received an order from a customer with the check/money order option.

    Question: What happens if I set the settings to:
    Product is Virtual: Yes
    Always Free Shipping: Yes

    I would...
  8. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    I always thought this did not make sense, but it is posted so many times to set up downloadable products this way. One explanation I found to do it this way is because downloadable products are...
  9. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Hi,

    I just discovered that this only happens if the customer is purchasing a downloadable item. It seems to work for shippable items.

    Lynn
  10. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    DrByte,

    Where would you like me to send the PayPal DeBug log?

    Lynn
  11. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Hi, DrByte.

    My apologies for missing information. Here are the answers that might help.

    What version of Zen Cart are you using? v139H
    Has your site been upgraded? When? From what version(s)?...
  12. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Yes, both ways. A customer first reported it to me and then I reproduced it and "made a purchase" via my test customer. Thank you for looking out for me. So far, we are still stumped as to why it...
  13. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Hi, MC12345678,

    I am not sure I understand your question. Is there a setting I can check for you?

    Thank you,
    Lynn
  14. v139h Re: NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    I should state that I have PayPal Express activated - along with Freecharger and Money Order/Check.

    Thanks again,
    Lynn
  15. v139h NonPayPal Customer is not able to complete a PayPal Credit Card transaction

    Hi.

    NonPayPal Customer is not able to complete a PayPal Credit Card transaction. Customer is able to click on PayPal button, select Credit Card option as a NONPayPal customer and enter all the...
  16. v139h Re: Want no tax on downloadable products

    Yes - TaxCloud as mentioned above :smile:

    I changed Tax Class "Taxable Goods" to "00000"

    All seems to be working fine except for not being able to omit taxes on downloadable items when being...
  17. v139h Re: Want no tax on downloadable products

    Hi, Linda.

    Basis of Product Tax = Shipping

    Another thing I tried is I discovered that I believe I need to add a Tax Class of 93101 which is the TIC for downloadable item tax exceptions to...
  18. v139h Re: Want no tax on downloadable products

    Here is a bit more information about the way I have things set up.

    I am using TaxCloud.

    I only have two choices for selecting TAX CLASS which are NONE and Taxable Goods.

    I hope this helps...
  19. v139h Re: Want no tax on downloadable products

    Thank you for the reply.

    I set Tax Class to none and it still shows tax.
  20. v139h TaxCloud - Want no tax on downloadable products

    I have set up my site to collect California taxes. I am selling downloadable products. Tax is being added on California sales. How do I set it up so there is no tax on downloadable products to...
  21. v139h Discounts for a specific Category of Products

    I would like to offer a discount if the customer purchases more than 5 cards. Customers may pick and choose which cards they want. Is there a way to do this?

    Thank you,
    Lynn
    LynnsDen.com
  22. v139h Re: Customer not getting link to download item

    Hi, DrByte.

    Yes, money is in my paypal account. It is in Processing (2) status.
    I have PayPal Website & Payments Pro (USA) and PayPal Express Checkout enabled.
    Should I have PayPal Website...
  23. v139h Re: Customer not getting link to download item

    Thank you. You clarified what I thought :D I am still not sure why my customers are not getting the notification/link to download after payment has been received. I have the green dot, etc. Still...
  24. v139h Re: Customer not getting link to download item

    OK, I just read another thread and I have a question.

    It reads:
    Check in Admin
    Configuration => Attribute Settings => Downloads Controller Order Status Value >= lower value

    IIRC
    Default = 2...
  25. v139h Re: Customer not getting link to download item

    Hi.
    I am still having problems with this. The customer paid with no problem, but did not receive a notice with directions to download the item. Under the Orders Tab, I do not see a legend that...
  26. v139h Customer not getting link to download item

    I am using v1.3.9h and have an embroidery design that is downloadable. My customer is not getting the link/information to download the design after Paypal payment. I believe it was working and then...
  27. Re: Downloads not happening at checkout and shipping error message

    Well, I just read another thread that suggested turning on the ZenCart Free Charge. That seemed to fix the problem. I was under the impression that if it was a downloadable item, it would always...
  28. Re: Downloads not happening at checkout and shipping error message

    I should add that I have the following turned on:
    UPS
    USPS
    Check/MoneyOrder
    Paypal Pro
    Paypal Express

    Should I have anything else turned on or off?
    Thanks again.
    Lynn
  29. Re: Downloads not happening at checkout and shipping error message

    After 20 hours of searching, I noticed that I had two attributes set up. One was named "text" with the value assigned. The other was the correct value name with no value assigned. For future...
  30. Re: Downloads not happening at checkout and shipping error message

    I have another free item that is working just fine. I am really puzzled.
  31. Re: Downloads not happening at checkout and shipping error message

    Don't know - that is another puzzling thing. I just clicked on continue and it went to the next screen. :dontgetit
  32. Re: Downloads not happening at checkout and shipping error message

    I have the following set:

    Product is Virtual: No, Shipping Address Required

    Always Free Shipping: No, Normal Shipping Rules

    Shopping cart shows: Formats included with purchase - 10o,...
  33. Re: Downloads not happening at checkout and shipping error message

    Thank you, DrByte.

    I read through the product set-up and it seems that I have done as directed. I do have the green dot.

    Under Payment Modules

    Check/Money Order
    Payment Zone is none
    Set...
  34. Downloads not happening at checkout and shipping error message

    Hi,
    I am using v1.3.9h

    I have several problems going on with downloadable products.
    My downloadable file is green.
    However, it does not show up after the purchase is made (this is a free...
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    v139h Changing Header Colors

    Cherry Zen has optional red, orange, yellow, green, blue, purple, and grey top header bar and sidebox header colors. Is there a way I can create my own color?

    Thank you,
    Lynn
  36. Replies
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    Re: Cherry Zen Template Support Thread

    Looks great! I changed my background to a tiled image, also. I noticed that when I click on a new page, our backgrounds flick on for a second before the new page opens. Is there a way to turn this...
  37. Replies
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    Re: Cherry Zen Template Support Thread

    Looks great! I changed my background to a tiled image, also. I noticed that when I click on a new page, our backgrounds flick on for a second before the new page opens. Is there a way to turn this...
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    Re: Background image pops up first

    Thank you for the explanation.

    Rats! It sounds like we still don't really know why the bg is doing what it is doing. I'll research the cache - - -

    I appreciate you taking a look and trying.
    ...
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    Re: Background image pops up first

    Rob,

    I forgot to ask you why I should not use Microsoft Word style code. I had somebody else show me how to convert it to Note Pad and copy it. It is a lot easier than trying to write all the...
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    Re: Background image pops up first

    Hi, Rob.

    Thanks for getting back with me - and I will go in and fix the Word code.

    The current background is 96 x 96 pixels
    The background I would like to use is 83 x 120 pixels

    I'm...
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    Re: Background image pops up first - still not resolved!

    I never did get an answer to this problem and really would like to get it resolved. I have replaced the hearts background with a neutral fabric background so it is not so prominent now - but, would...
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    Re: Admin/Catalog/Product Types

    I was able to find the table. Sometimes, it just takes asking the question and then you feel foolish because you go back and see it:blush:

    Thanks for responding and helping me - I NEVER would...
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    Re: Admin/Catalog/Product Types

    Hi.

    So sorry, I am feeling really dumb at this point. I found phpMyAdmin in my GoDaddy hosting section (I hope I am looking in the right location; I noticed you directed me to phMyAdmin with no...
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    Admin/Catalog/Product Types

    I am using Cherry Zen v1.3.9h

    This is probably a really dumb question but I have been searching all over and can't find the answer. When I go to Admin/Catalog/Product Types, it shows that I have...
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    Re: Adding Facebook Like Button

    Oh, for goodness sakes! Is that all I do? Just add the picture and put a link?? :shocking: I think I can figure out how to do that.

    Thought I would ask again - Is there a way to remove the...
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    Re: Sort Drop Down

    Yes, I did prefer to have it listed in that order.

    Thank you! I feel like I have learned a lot from you :smartalec:
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    Re: Adding Facebook Like Button

    That's the link you sent me to before and I followed it. I was looking for instructions on getting just the facebook icon - maybe, I am missing something???
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    Re: Sort Drop Down

    You are brilliant!

    Thank you for all the help provided.

    Lynn
  49. Replies
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    Re: Adding Facebook Like Button

    Two questions:

    Is there a way to remove the link that says "Facebook social plug in"?

    I would also like to know if there is a way to only have the facebook icon show up that people click on to...
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    Re: Sort Drop Down

    Sorry, I did not get to you sooner. I'm back now and ready to get this working. The Part 1 worked perfectly :smile:
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Zen-Cart, Internet Selling Services, Klamath Falls, OR