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i will try and be clearer. apparently i was not clear in post #25 above.

i got the site operational.

i commented out the putenv line in the set_time_zone.php script. and the site came up.
...

mc,
i got the credentials for the site and troubleshot the problem. it was the set_time_zone. the posted config was correct....

this error caused ZC to stop execution, and we should probably do...

read is fine.

did u rename the htaccess file?

please post the newest debug log.

this does work:

http://joburgonline.com/extras/ipncheck.php

so we know the host is pointing to the correct directory.

it is probably the includes/configure.php file.

best.

i still think this is a permissions issue or a configuration issue.

the debug log is a system inspection log, which is not relevant assuming that the installation completed. unless the plesk was...

are there any new logs? please post them.

do you have a .htaccess file in the root directory of your store? if so please post the contents of that file.

look at my post above:

https://goo.gl/cptm1a

this was a permissions issue, and i have a feeling it remains a permissions issue.

i would NOT worry about timezones at this time.

this really looks like a permissions issue:

Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

if the user running apache can not view the...