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Please disregard, this issue has been resolved. It was a case sensitive issue with the user name and password. Sorry to bother you.

I have done this and still cannot login. I enter the user and password as you mentioned above, but it just goes back to the login page with the fields blank and no message about wrong user name or...

Thank you, I had copied and pasted the query but not sure why it left out the delete. I have managed to change the user to admin, but still cannot log in. Should I be pasting the password as...

I cannot log into my client's admin area. I tried the reset password, but when I enter the email address it just goes back to the reset password page and does not give a message that password has...

The website is for a manufacturer. The handling fee (or warehouse fee) is to encourage people to purchase directly from the distributors. Ideally we would like it to read 'warehouse fee'.

I have looked and cannot quite find the answer to what I need. I want to add a $5.00 per item handling fee on all products in my store. I am using FedEx, UPS and Store Pickup shipping modules. I...

I found the problem, missed one directory path. Thank you for your help.

I changed that file as well, and still getting the same message.

changed the directory name that my zen-cart is installed in, and now when I access the admin area it gives message like zen-cart is not installed yet. I changed the directory name in the...

We have this working now. It was yet another setting off in the Authorize account. All seems fine now. Thank you sooo very much for your time and help RixStix!! I appreciate all of your input.

I meant that the transaction is in the authorize account. We have sim set to authorize, because some orders are freight shipping, and we need to determine the freight company to be used, then add...

We did finally get a SIM_Debug file from a customer transaction. We have removed customer's information. It says in the return info log that the transaction has been approved, and the cc numbers...

The steps it takes us through are:
1. We add item to cart
2. We are taken to step 1 of 3 (on our site) Delivery and shipping information.
3. We are taken to step 2 of 3 (our site) Payment...

Rix Stix - I looked in the directory zencart/logs/ and find no files that start with SIM_debug_xxxxxxx logs. We do have our SIM module > debug mode set to 'log files', but even though we are...

We tried reinstalling and no luck. Still same issue of the site looping back with no record in cart of a transaction. Checked the files in our store and nothing there at all (like there was no...

RixStix - The new provider insisted on a new authorize.net account being set up (now I see why). Yes, we used the new credentials. We have tried leaving the relay link blank (as well as trying to...

Thank you for your help RodG. It should go back to our site (as a completed purchase), but it goes back to the page 'step 3 of 3 order confirmation' of our site and acts as though the order was not...

We tried this and still the same looping action. It goes from Authorize.net site right back to our checkout page.

We have zencart v 1.5.4 upgraded from 1.3.9. We did the official upgrade procedure.
Only modules installed are Payment > authorize.net SIM, check/money order,
Shipping > storepickup, ups
Order...