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Thanks lat9!

Yes, always rename to match your template.

But you should also create your own custom template folder rather than edit the built-tin responsive_classic. You'll thank me what you do an upgrade...

Change line 19 to be:

if (@sizeof($customer_orders)==0) {
This was tested so should solve the issue.

Ok, revert to the old file and I'll take a look as soon as I can.

In includes/templates/template_default/sideboxes/tpl_track_orders.php

replace line 19
if (sizeof($customer_orders)==0) {

with
if (is_array($customer_orders) && (sizeof($customer_orders)==0)...

What PHP version?
Is this just an error in the logs or also on the front-end?

Yes, just a numbering error. I missed updating the version number. I'll catch it next release.

You never answered my other question. Of course, check spam folders too.

Double check your storefront file edits and merges.
Did customers get a status update emails prior to installing this?

The column 'updated_by' was added in Zen Cart 1.5.6. You said you're using 1.5.5e so you installed the wrong version. You'll need to remove what you installed and install the correct version.

Following the posting guidelines would be helpful. Don't overlook this one: Please post the contents of related "debug logs" generated by Zen Cart (wrap the content in [ code ] and [ /code ] tags...

Good to know, thanks for testing and confirming.

I have a version ready for testing on Zen Cart 1.5.6. If you are interested in testing it, PM me.

PM sent. If anyone else wants to test/trouble shoot, let me know.

Yes. I have a version ready but has not been thoroughly tested yet. Would you like to try it out?

You can configure up to five carriers currently. If you need more, follow the current logic in the code to add as many as you need. Shouldn't be to big of a job.

Did you read the post immediately prior to yours? That has your answer.

Yes, I have an updated version I have not posted yet. If you'd like to try it, PM me your email address.

This is an admin setting, not a page. Admin>Localization>Order Status

@nutbugs Thanks for testing and confirming. New version now submitted. Should be available shortly as version 3.1.5

PM me your email address and I'll get it to you. No bugs have been reported with it. Just haven't gotten around to submitting it. Honestly, I forgot about it.

If it's outside your skill set, sounds like you need to hire someone. Performing a merge of two plugins it outside the scope of the free support on this forum.

This plugins shares files with the other plugins you've installed. By overwriting instead of merging, you've wiped out the customizations those plugins need. You *must* merge the Ty Package Tracker...

I'd suggest double checking your installation. I have not seen this on any ZC 1.5.4 site using this.

Check you PM

Thanks for posting the results back.

I found and fixed the cause. This is still a BETA version for Zen Cart 1.5.5. If you'd like to test it, I can get it to you. PM me.

Did this problem occur prior to upgrading to Zen Cart 1.5.5?
What version of Zen Cart and Ty Package Tracker were you using previously?

If someone were to write a script to process the CSV file, yes. As it stands now, this function does not exist. It's crossed my mind, but never got around to doing it.

In the install packed, it's line 142. Look for the section "// BEGIN TY TRACKER 3 - E-MAIL TRACKING INFORMATION"

You'll find that in our /ADMIN/orders.php page. Look around line #177, but will vary based upon your version and other installed plugins.

No. This allows you to enter the tracking number as part of updating the order status.

Does it show up in the admin? Double check you've uploaded all the right files into the right directories too.

Yes, you do need to go in and manually input the tracking number and update the order.

Things in ALL CAPS are almost always due to language file problems. Most often missing.

Be sure all the files were uploaded properly paying special attention to the language files.

The mod version is listed as April 2008, so I'm pretty sure that's the version I have installed.

My admin looks much like yours, see attached. The 'Customer Name' and 'Shipping Name' are...

I've never seen that button before. Have you looked in the customer order history from the customers view point (log in as a customer and view order history)? Although, in my version, the tracking...

I was thinking the image was the blue, round T, which is in your screen shot. However, I see that is not the file name for that image (at least not in my version, which is older). Can you post the...

If you go to Admin>Customers>Add Tracking ID

it should be the first icon under Action in your list of orders.

Capital letters like that are usually a language file problem. Be sure all the language files got uploaded into the right directories.

Do the emails for other shipping methods work correctly?

Are you using something that does that?

Are you shipping your own products or is another company shipping them for you, ie drop shipping? If another company is shipping them for you, you'll need to get the tracking number from them when...

When you update the order, Zen sends an email to the customer saying the order was updated and does include the tracking number.

UPS changed their tracking url some time ago. You can modify it in the Zen admin. Go to Admin>Configuration>Ty Package Tracker

The url I've got is:
...

I also had orders that may ship in more than one shipment. The simplest way to get around this is to add something in the comments box. I'll usually add '1 of 2' and '2 of 2' into the comment box...

Why not enter the tracking number and in the comments section enter "tracking number added". A whole lot easier than editing the core files.

This is a limit of Zen, not this add-on. However, if your adding a tracking number it makes sense to change the status to 'shipped'. That's how we do it. Otherwise, just enter something into the...

That looks like a language file either missing or in the wrong folder.

How did you end up getting HTML to work in the comments box?

Yep...but can't be done. Let us know if you fine a solution though. There are other places this ability would be helpful.