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  1. Re: Customers unable to complete orders for gift certificates

    Hi Linda, I do have one debug file called myDEBUG-one_page_checkout-6128-2019-05-20.log

    Not sure how to post that file? Sorry to be a pain!
  2. Customers unable to complete orders for gift certificates

    I recently had version v1.5.5f installed. Since then, the gift certificate purchase has not been working. Customer can add the GC to their shopping cart and go to checkout, but cannot complete the...
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    v153 Re: Has anyone heard from Camelot-Hosting?

    Disregard, it appears to be something odd on my end :-(
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    v153 Has anyone heard from Camelot-Hosting?

    Is anyone else having problems? My site has been down since yesterday and I can't contact Camelot, I get a "server stopped responding" message on their site and I get no response to emails.
  5. Re: U.S.P.S. suddenly not calculating, slow loading estimator

    working now!
  6. Re: U.S.P.S. suddenly not calculating, slow loading estimator

    I'm still not getting USPS shipping rates and customers can't proceed to place an order (though I have had 1 order come through with no shipping charged) Is this still a USPS problem?
  7. v151 Re: USPS Shipping Mod not showing rates. Stopped working all of a sudden.

    Same here, this is the error message in my store:

    An error occurred in obtaining USPS shipping quotes.
    If you prefer to use USPS as your shipping method, please try refreshing this page, or...
  8. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    A million thanks! I had the dimensions set to the defaults. Which say "in most cases, these never have to be changed" ��
  9. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    File attached. Let me know if I didn't do this correctly!
  10. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    USPS module, I entered this:

    $submission_value = ($insurable_value > $max_usps_allowed_price) ? $max_usps_allowed_price : $insurable_value;
    // Force $0.00 - on International ...
  11. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    // Force $0.00 - on Intrenational
    $submission_value = 0;

    Spelled like that or "international "? ��
  12. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    Linda, sorry to be dumb but where would I make that change?
  13. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    I'm still having problems. I'm now set up to use the freight forwarding with stamps.com. Package goes to US forwarder who ships it to the international addressee. Significantly less than usps rates....
  14. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    Thanks Rick. I am asking stamps.com to clarify this for me.
  15. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    Linda, I received an email from stamps.com:

    Stamps.com customers can immediately use the new service by simply selecting “First-Class Mail International Large Envelope/Flats” as the mail service...
  16. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    Wow, that stinks. Okay guess my international customers are going to be paying through nose. Assuming I still have international customers
  17. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    Okay, I've reinstalled the usps shipping module. Here's what I now get:

    17643

    The item in the cart is a 1 oz document (all I sell are documents -- patterns, magazines and books). No first class...
  18. v155 Re: USPS Shipping Rate Change 1/21/2018 Is an update needed?

    Hi Linda,
    International shipping (Canada so far) is not offering first class option, only priority mail.
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    v154 Re: USPS Web Tools Updates: May 31, 2015

    that fixed it, thanks much!
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    v154 Re: USPS Web Tools Updates: May 31, 2015

    Linda, once again the international first class large envelope option does NOT work with the update. The only options that are offered for international (with an item that should be able to be...
  21. v139h Re: USPS Shipping Module: International First Class Not Offered

    That works, thanks!
  22. v139h Re: USPS Shipping Module: International First Class Not Offered

    file attached, thanks for your help!
  23. v139h Re: USPS Shipping Module: International First Class Not Offered

    Hi Linda,

    I installed the latest version, and it works fine for US shipping, but I am not getting rates for International 1st class large envelope. I am using the "Package service" so that my...
  24. v139h Re: USPS Shipping Module: International First Class Not Offered

    hi Linda, it's just the first class large envelope. Sorry if I confused you :-) Will await the fix by USPS!
  25. v139h Re: USPS Shipping Module: International First Class Not Offered

    No it's the large envelope, added the first class parcel and that at least gives a cheaper option than priority.
  26. v139h Re: USPS Shipping Module: International First Class Not Offered

    Linda, my ISP guy sent you the file, any ideas on how to fix this?
  27. v139h Re: USPS Shipping Module: International First Class Not Offered

    I changed the minimum width to 0.75, still not offering first class large envelope.
  28. v139h USPS Shipping Module: International First Class Not Offered

    I'm having problems again with the first class mail option. International orders that should qualify for "first class large envelope" rates are only being offered priority flat rate envelope on...
  29. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    Linda, thanks for your help! I will email USPS and complain :-) It's really weird, some of my customers do get the first class envelope option, but not all orders that qualify see that rate. The...
  30. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    Me too, but I will test it in the morning!
  31. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    Thank you for your help, Linda (Anthony at Camelot is my little bird, this stuff is over my head). I await their fix. Meantime the first class parcel does provide an option and it looks like the...
  32. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    thank you, appreciate the help! I've found the file, zipped it but when I downloaded it to my computer, it's only saving as a log file and I can't attach it. I can copy it, is it appropriate to do...
  33. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    hi Linda,
    sorry to be dense, I've activated the debug feature, did an order, but I'm not seeing the debug log for USPS in either my cache or my logs folders. Can you direct me to the proper file...
  34. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    Could it have something to do with the weight? I currently have the large envelope weights as minimum zero (the default) and maximum .8125 (also the default) My orders for first class generally...
  35. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    I already had machinable set to True. It's still not showing large envelope as an option.
  36. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    Thank you! I need that rate :-)

    ETA: I got a workaround by selecting the first class parcel, which at least gives a first class quote, though my orders are shipped large envelopes
  37. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    Thanks Linda! I'm really stumped as to what the problem might be. An odd thing: one customer did get the first class rate on her order, but I can't get it to show as an option for US or...
  38. v139h Re: Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    The only first class option I have checked is large envelope.
  39. v139h Installed USPS Update of Sept. 7, 2014 and now only getting priority mail rates

    I installed the latest update, reinstalled the module, checked the rates I wanted to offer customers -- first class and priority -- but cart is now only showing priority mail rates. Help!
  40. v139h Re: Changed order of subtotal, coupon code, shipping -- now no 1st class shipping

    Got it figured out, evidently there was a USPS rate change last week which I was unaware of. Now have the update installed and my sort order is the way I want it (the two issues were separate...
  41. v139h Changed order of subtotal, coupon code, shipping -- now no 1st class shipping

    Help! I wanted to change the order on the check out page, so that coupons and discounts were subtracted before the shipping charge was added. As per another thread, I changed the sort order in...
  42. Re: USPS RateV4, IntlRateV2 support and etc..

    loaded in two places, fixed now thanks!
  43. Re: USPS RateV4, IntlRateV2 support and etc..

    I just added the new files to my shipping folders and now the USPS option has disappeared from my modules, help!

    I'm using Version 1.3.9h
  44. v139h Customers can't log in after installing checkout without account

    I have had two customers today who are unable to log into their accounts. I have verified that their email addresses are correct. When I try to log on using their email address and master password, I...
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    v139h Re: Customer doesn't want to receive ANY emails

    true, forgot about that. I think the COWOA will be a good option for my store, and really -- this customer has already been way more of a PITA than she is worth to me.
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    v139h Re: Customer doesn't want to receive ANY emails

    so true :-) The stupid thing is that she hasn't actually ordered anything, just violently objected to the "welcome aboard" message, which I wouldn't consider "spam" anyway.
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    v139h Re: Customer doesn't want to receive ANY emails

    good point. I've deleted her (easy way out :smile:) but will probably install the COWOA anyway.
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    v139h Re: Customer doesn't want to receive ANY emails

    deleted her and will install that module. Thanks for the help!
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    v139h Re: Customer doesn't want to receive ANY emails

    It is mandatory that customers sign up for an account before they can place an order, the default.
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    v139h Re: Customer doesn't want to receive ANY emails

    I'm hoping I can avoid deleting the account (although she already sounds like more trouble than she's worth). I also want to make sure that I'm not "spamming" her.
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disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR