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I will update this for PHP8 soon.

I'm going to update the mod to use this new code for CKEditor but the old code for plain text - I think this is the best compromise. I have my updated code for plain text in there and commented out...

If you really want to type HTML into the non-CKEditor textarea block, you can do that if you tweak the else branch of the ready() function. Right now, it strips out any HTML. This was a guess as to...

Simon: if you want to use HTML in your predefined comments, use CKEditor on the order details page. (You may need to make the change below.)

@n8pbm: Please replace the ready() function in...

Hmm... you have to do it before you type anything in. I am using Chrome with the following workflow:
- bring up order details
- select a comment
- add on to the comment
- press update

If...

OK if you re-download the zip and install the updated copy of 157/admin/orders.php, this issue should be fixed.

Confirmed - plain text works as expected but CKEditor has the issue you see. I will fix ASAP.

I did this work very late at night - it might need a bit more effort.
Are you using CKEditor or plain text?

OK this plugin has been updated for 1.5.7.

Does your business volume justify a using a CRM? It's unlikely that these features would be built into the Zen Cart core.