Hi Linda, I do have one debug file called myDEBUG-one_page_checkout-6128-2019-05-20.log
Not sure how to post that file? Sorry to be a pain!
Type: Posts; User: lavs
Hi Linda, I do have one debug file called myDEBUG-one_page_checkout-6128-2019-05-20.log
Not sure how to post that file? Sorry to be a pain!
I recently had version v1.5.5f installed. Since then, the gift certificate purchase has not been working. Customer can add the GC to their shopping cart and go to checkout, but cannot complete the...
Disregard, it appears to be something odd on my end :-(
Is anyone else having problems? My site has been down since yesterday and I can't contact Camelot, I get a "server stopped responding" message on their site and I get no response to emails.
I'm still not getting USPS shipping rates and customers can't proceed to place an order (though I have had 1 order come through with no shipping charged) Is this still a USPS problem?
Same here, this is the error message in my store:
An error occurred in obtaining USPS shipping quotes.
If you prefer to use USPS as your shipping method, please try refreshing this page, or...
A million thanks! I had the dimensions set to the defaults. Which say "in most cases, these never have to be changed"
File attached. Let me know if I didn't do this correctly!
USPS module, I entered this:
$submission_value = ($insurable_value > $max_usps_allowed_price) ? $max_usps_allowed_price : $insurable_value;
// Force $0.00 - on International ...
// Force $0.00 - on Intrenational
$submission_value = 0;
Spelled like that or "international "?
Linda, sorry to be dumb but where would I make that change?
I'm still having problems. I'm now set up to use the freight forwarding with stamps.com. Package goes to US forwarder who ships it to the international addressee. Significantly less than usps rates....
Thanks Rick. I am asking stamps.com to clarify this for me.
Linda, I received an email from stamps.com:
Stamps.com customers can immediately use the new service by simply selecting “First-Class Mail International Large Envelope/Flats” as the mail service...
Wow, that stinks. Okay guess my international customers are going to be paying through nose. Assuming I still have international customers
Okay, I've reinstalled the usps shipping module. Here's what I now get:
17643
The item in the cart is a 1 oz document (all I sell are documents -- patterns, magazines and books). No first class...
Hi Linda,
International shipping (Canada so far) is not offering first class option, only priority mail.
that fixed it, thanks much!
Linda, once again the international first class large envelope option does NOT work with the update. The only options that are offered for international (with an item that should be able to be...
That works, thanks!
file attached, thanks for your help!
Hi Linda,
I installed the latest version, and it works fine for US shipping, but I am not getting rates for International 1st class large envelope. I am using the "Package service" so that my...
hi Linda, it's just the first class large envelope. Sorry if I confused you :-) Will await the fix by USPS!
No it's the large envelope, added the first class parcel and that at least gives a cheaper option than priority.
Linda, my ISP guy sent you the file, any ideas on how to fix this?
I changed the minimum width to 0.75, still not offering first class large envelope.
I'm having problems again with the first class mail option. International orders that should qualify for "first class large envelope" rates are only being offered priority flat rate envelope on...
Linda, thanks for your help! I will email USPS and complain :-) It's really weird, some of my customers do get the first class envelope option, but not all orders that qualify see that rate. The...
Me too, but I will test it in the morning!
Thank you for your help, Linda (Anthony at Camelot is my little bird, this stuff is over my head). I await their fix. Meantime the first class parcel does provide an option and it looks like the...
thank you, appreciate the help! I've found the file, zipped it but when I downloaded it to my computer, it's only saving as a log file and I can't attach it. I can copy it, is it appropriate to do...
hi Linda,
sorry to be dense, I've activated the debug feature, did an order, but I'm not seeing the debug log for USPS in either my cache or my logs folders. Can you direct me to the proper file...
Could it have something to do with the weight? I currently have the large envelope weights as minimum zero (the default) and maximum .8125 (also the default) My orders for first class generally...
I already had machinable set to True. It's still not showing large envelope as an option.
Thank you! I need that rate :-)
ETA: I got a workaround by selecting the first class parcel, which at least gives a first class quote, though my orders are shipped large envelopes
Thanks Linda! I'm really stumped as to what the problem might be. An odd thing: one customer did get the first class rate on her order, but I can't get it to show as an option for US or...
The only first class option I have checked is large envelope.
I installed the latest update, reinstalled the module, checked the rates I wanted to offer customers -- first class and priority -- but cart is now only showing priority mail rates. Help!
Got it figured out, evidently there was a USPS rate change last week which I was unaware of. Now have the update installed and my sort order is the way I want it (the two issues were separate...
Help! I wanted to change the order on the check out page, so that coupons and discounts were subtracted before the shipping charge was added. As per another thread, I changed the sort order in...
loaded in two places, fixed now thanks!
I just added the new files to my shipping folders and now the USPS option has disappeared from my modules, help!
I'm using Version 1.3.9h
I have had two customers today who are unable to log into their accounts. I have verified that their email addresses are correct. When I try to log on using their email address and master password, I...
true, forgot about that. I think the COWOA will be a good option for my store, and really -- this customer has already been way more of a PITA than she is worth to me.
so true :-) The stupid thing is that she hasn't actually ordered anything, just violently objected to the "welcome aboard" message, which I wouldn't consider "spam" anyway.
good point. I've deleted her (easy way out :smile:) but will probably install the COWOA anyway.
deleted her and will install that module. Thanks for the help!
It is mandatory that customers sign up for an account before they can place an order, the default.
I'm hoping I can avoid deleting the account (although she already sounds like more trouble than she's worth). I also want to make sure that I'm not "spamming" her.