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  1. v155 Re: Shipping issues when download is included

    I found a recommendation that downloads not be given free shipping status because shipping is free by definition for downloads, so I changed the single remaining downloadable item to standard...
  2. v155 Re: Shipping issues when download is included

    1.5.5a, the classic template and the shipping modules are store pickup, USPS and UPS. We do have local sales, so store pickup has to be enabled to keep those people from being charged shipping. I...
  3. v155 Shipping issues when download is included

    We have both physical products and free downloads. If a customer chooses a download as the first item in an order, and then one of the physical products, the only option for shipping is Store Pickup....
  4. v155 Re: Fraud Mgmt Filters (FMF) on or off? - PayPal Website Payments Pro

    Yes, I have the filters turned on. I'm using their default standard filters. The only thing that has tripped a filter so far is an invalid card, and that doesn't require having the filters turned on...
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    v156 Re: to accept credit cards via paypal

    Sorry, I didn't see this when you posted it. You're mistaken, Paypal (in the US, at least) is indeed a full credit card processor that offers all the services provided by any other card processor. ...
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    v156 Re: to accept credit cards via paypal

    You need to contact Paypal. They will set it up for you. I have used Paypal as a credit card processor now for over a year. They do an excellent job at rates comparable with other processors. They...
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    v155 Re: Customer account corruption

    Thank you, I will make this change. We're going to upgrade to 1.57 soon, but I'm the only one with the experience to do it and I do not currently have the time to do it.
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    v155 Re: Customer account corruption

    Yes, that makes sense. I always remove the ZenID when I provide a link for someone, partly because it isn't required in order for the link to work, but also because the presence of all the other...
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    v155 Re: Customer account corruption

    PayPal Payments Pro.
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    v155 Re: Customer account corruption

    She paid with a credit card, but it was processed through Paypal, who is our credit card processor.
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    v155 Re: Customer account corruption

    No, they were not purchasing the same item. The first person (the one who contacted me) had an item in her shopping cart but it was different from the two items the second person actually ordered....
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    v155 Customer account corruption

    We've had a very troubling instance of two customers' data being combined into a single customer record. Let me say to begin with that even though I'm still a novice with PHP, I've been writing...
  13. v155 Include only certain countries from shipping?

    There appears to be no way to include a range or group of countries for USPS shipping. Does anyone know a way around that?

    We restricted shipping to the US only in order to allow Canadian...
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    v155 Shipping zone restricted by product?

    As far as I can see, there is no way to specify permitted shipping zones by product, is that correct? I am about to begin selling a perishable product that will be shipped only to adjacent states, at...
  15. v155 Re: Domestic shipping with non-domestic credit card

    It's all shipments. If the country is not enabled, then a new customer can't even create an account. An existing customer who has an address in that country gets the message that 'We do not accept...
  16. v155 Re: Domestic shipping with non-domestic credit card

    I fixed the problem for US customers by going into the Zone Definitions and entering each US zone separately, all 50 states and seven territories. The original zone entry had read 'All states and...
  17. v155 Re: Domestic shipping with non-domestic credit card

    Even worse, I woke up this morning to NO orders, which is unheard of. I tried a test order myself, and the only shipping method that's permitted if you restrict the zones in the shipping methods to...
  18. v155 Re: Domestic shipping with non-domestic credit card

    Nope, it is still going to allow shipping to Canada. I set the shipping zones in both UPS and USPS to 'US' only. Now when I click on the shipping cost estimator, it doesn't show any possible shipping...
  19. v155 Re: Domestic shipping with non-domestic credit card

    I've removed all the Canadian provinces and territories from the zone list and enabled Canada in the list of countries. I can now log in with one of my Canadian customers' accounts and get all the...
  20. v155 Re: Domestic shipping with non-domestic credit card

    Yes, I definitely did disable Canada because I can't ship to Canada. That's the whole problem here. I am not able to ship to Canada because of the tariffs that are imposed on my customers. I need to...
  21. v155 Re: Domestic shipping with non-domestic credit card

    I have USPS, UPS and Fedex set up, but only USPS was enabled for Canada. We stopped using package couriers for Canada because customers were being hit with customs charges. That's a different problem...
  22. v155 Re: Domestic shipping with non-domestic credit card

    It's not a problem with the shipping and billing addresses not being the same. We get that all the time. It's that if a specific country is not enabled, payment from that country isn't allowed even...
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    v156 Re: to accept credit cards via paypal

    Paypal is a credit card processor and can handle all of that. I switched to Paypal for all my credit card processing after authorize.net was sold and nothing worked properly any more. They approached...
  24. v155 Domestic shipping with non-domestic credit card

    I used to have a lot of Canadian customers before I had to stop shipping to Canada (my customers were getting hit with large tariffs). So I turned off shipping to Canada. But some of them who live...
  25. v155 Re: Numinix site search (or any other site search)

    We're setting up a recipe section on the site, to promote the use of our spices. I only want to search that section. The product search could possibly be modified for that purpose but I don't have...
  26. v155 Numinix site search (or any other site search)

    Is anyone here using site search code that's stable, or can anyone comment on the Numinix site search add-on? It hasn't been updated in a very long time, so I'm a bit reluctant to take a chance on...
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    Re: All Invoices Report [support]

    We've just now hired a shipping helper who shouldn't be a superuser (shipping boss was a family member previously), and have discovered that the All Invoices and All Packing Slips functions are not...
  28. Option to print selected packing slips

    Does anyone know whether there is a plugin that would allow us to click only on the packing slips we want to print, out of any given status? Our volume has increased to the point where we have to...
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    v155 Possible bug in USPS shipping

    We have many shipments to Canada, and have just run into an issue that I didn't think could happen. A Canadian customer managed to specify USPS domestic shipping on an international order. Our people...
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    Re: All Invoices Report [support]

    Thanks, I'll keep an eye out for any updates.
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    Re: All Invoices Report [support]

    It's been so long since I installed it that I don't remember whether I have a separately-installed version of All Packing Slips. The first screenshot shows what you see when you click on Generate....
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    Re: All Invoices Report [support]

    Is there a separate forum thread for problems with the All packing slips add-on? I haven't been able to find anything for it and I've run into an odd problem.

    It has apparently been doing this all...
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    v139h Re: Numinix Pinterest Add On Support Thread

    The error I'm getting is this:

    PHP Fatal error: 1062 Duplicate entry 'PINTEREST_BUTTON_SHAPE' for key 'unq_config_key_zen' :: INSERT INTO configuration (configuration_id, configuration_title,...
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    v139h Re: Numinix Pinterest Add On Support Thread

    I just installed this, and got a warning message that an error had occurred as soon as I restarted the admin side. Fortunately, removing config.pin_it_button.php from includes/auto_loaders took care...
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    v155 Re: Help with downloads

    Never mind. For pete's sake, my brain is totally useless today. I failed to specify the file name in the attributes. It's working now.
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    v155 Help with downloads

    I set up a downloadable product months ago and it's been working fine ever since. Now I need to add several more and I'll be darned if I can figure out what I did before. I've added one of them as a...
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    v155 Is there a picklist add-on?

    Version 1.55a running under PHP 5.6.3

    Does anyone know of a pick list add-on? Between increases in inventory and increases in orders, it's getting to be a hassle to run around grabbing things off...
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    v155 Re: Can't connect to database

    I'm not inherently opposed to that. I see that you run a server for Zencart hosting. We may need to talk about how I can switch to your site. I am so over this I can hardly speak coherently. I'll pm...
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    v155 Re: Can't connect to database

    A file comparison has been done and no differences were found. I'm puzzled as to why the front end loaded at all on that one occasion. It will not load now. I just get the zencart error message that...
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    v155 Re: Can't connect to database

    No problem with doing that, but I'm not sure where to find it. Nothing is being logged in the zencart error file.
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    v155 Re: Can't connect to database

    And no errors are being generated at all, either by the server or in the zencart debug logs
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    v155 Re: Can't connect to database

    Nope, added a new user, changed the configure files, deleted the old user, exact same problem. Except that now the front end isn't coming up at all.
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    v155 Re: Can't connect to database

    I'll try that, though I'm squeamish about removing anything at this point, lol.
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    v155 Re: Can't connect to database

    I take it back. Placing an image in that file gave me access to the menu page but I'm still getting a 'couldn't connect to the database' error if I go any farther than that. Back to square one.
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    v155 Re: Can't connect to database

    Huh. I looked at the server error log again, and it claims I was denied because it couldn't find a specific image in the template/images directory. There has never been such an image in that...
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    v155 Re: Can't connect to database

    I have no problem with that, but I don't think anyone can tell anything more than I can from just looking at what's available via ftp or via cpanel. The techs are telling me that there was some kind...
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    v155 Re: Can't connect to database

    The site was moved to the current VPS almost a year ago and has been working fine there since then. But yes to all the rest of what you said. I do a database backup every few days and have done one...
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    v155 Re: Can't connect to database

    Update to the above--my hosting company is saying they just can't figure out what's wrong. They want me to do a vanilla re-install of zencart in a different directory and then try to connect that to...
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    v155 Can't connect to database

    My hosting company is telling me that the reason my site still isn't working is that a wordpress database was deleted (at their request) and it's somehow involved in connecting to the zencart...
  50. v155 Re: Required special php or server settings

    I just found the FAQ that lists the server requirements for Zencart and can email it to the tech I was talking to, so perhaps that will help. But any added comment that I can pass on to them may be...
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disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR