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    v139h Order status flag

    Is "order status" strictly a manual function? Is this something that the person who processes the orders changes manually when they ship them -- or does ZC change this somehow?
  2. Thread: BMZ Cache

    by jgold723
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    v139h BMZ Cache

    In the process of backing up my store, I noticed I have thousands of files in this directory. Do I need them, or can I clear them out?

    I tried clearing the cache using the tools in Imagehandler 2,...
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    v139h Re: "Time out" errors

    A couple of follow up questions:

    1) Is there a recommended max execution time for ZC? It appears that the PHP.ini file in my account sets this at 300 seconds;
    2) How do I find out why the...
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    v139h "Time out" errors

    I examined our server error log today and found hundreds of "Time Out" errors like the following:

    [Thu Aug 07 11:51:47 2014] [warn] [client 24.108.96.29] Timeout waiting for output from CGI script...
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    v139h Re: Analyzing slow query report

    Here's another one -- after discussing the issue with the host, they suggested repairing and optimizing the database. I did that (successfully, no errors reported) and an hour later ran a slow query...
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    v139h Analyzing slow query report

    This is related to my earlier posting "Troubleshooting SQL errors, server 500" but different enough (I think) that it warrants a new thread.

    We're continuing to troubleshoot SQL errors with our...
  7. v139h Re: Troubleshooting SQL errors, server 500 errors

    Thank you very much -- helps to put those numbers into perspective.

    John
  8. v139h Re: Troubleshooting SQL errors, server 500 errors

    Thanks for sending that along Steve. Parse times are definitely higher than query times (about twice), but I'm not sure what constitutes a "very large" parse time.

    we're seeing anywhere from .944...
  9. v139h Troubleshooting SQL errors, server 500 errors

    Of late we have been running into SQL errors and server 500 errors. Based on some research, it seems these may be indicative of a resource problem - i.e., we need more more from our hosting company....
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    v139h Re: PHP Out of memory errors

    Hmmm, this is interesting. The hosting company claims we have access to 99MB... but your statement would make me think that isn't correct. Is the 24MB I see in the ZC admin area a value set by ZC, or...
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    v139h Re: PHP Out of memory errors

    Here's the latest: After some discussion with a MediaTemple tech, we changed the PHP from 5.3.27-stable to 5.3.27-fastCGI. This seemed to eliminate memory errors, but has generated a whole new crop...
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    v139h Re: PHP Out of memory errors

    Here are the details:

    Server Host: n19 (205.186.184.19)
    Database Host: internal-db.s92537.gridserver.com (205.186.191.24)
    Server OS: Linux 3.14.5mtv15
    Database: MySQL...
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    v139h Re: PHP Out of memory errors

    And me again. My host, MediaTemple, tells me the server (shared hosting) has 99MB of RAM. Doesn't seem like much to me. How about you? Could this simply be inadequate resources, or might there be a...
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    v139h Re: PHP Out of memory errors

    I took a closer look at the DEBUG files. Since last August, there have been approximately 320 of them posted. ALL of them are memory errors. Anywhere from 10 to more than 40 a month. Again, there is...
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    v139h Re: PHP Out of memory errors

    Some of the products have a lot of attributes - -maybe 40 -- but none have more than that. And nothing has changed recently in terms of adding more attributes.
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    v139h Re: PHP Out of memory errors

    I did notice that we're getting the warning to clean/reset the admin log -- would that cause memory issues?
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    v139h Re: PHP Out of memory errors

    Hi lat9 -- good idea. But I checked and the host is running 5.3.27
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    v139h Re: PHP Out of memory errors

    Hi Ajeh -- all the debug files are memory errors for various files. Some don't mention any files at all:

    [07-Jul-2014 12:13:47 America/Los_Angeles] PHP Fatal error: Out of memory (allocated...
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    v139h PHP Out of memory errors

    1.3.9h installation

    Everything's been working fine until today when all of a sudden the cart starts acting funny - -mostly kicking customers back to their login pages when they try to check out....
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    v139h (28) SSL connection timeout

    1.3.9h install.

    We're getting this error at the point of checkout. Any idea what's happening?

    No error files to review in the cache directory.

    Thanks,

    John
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    v139h Re: Database connection problem

    Problem solved -- the host had upgraded the PHP version on the account to 5.5. After setting it to 5.3.27, the cart was able to connect again to the database.

    But this brings up a question -- what...
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    v139h Database connection problem

    1.3.9h install.

    Suddenly we're having a database connection problem, which followed a reboot of the mysql server by our host, Media Temple.

    I've reset passwords for the database (and changed...
  23. v139h Re: customer broke their cart -- how do we fix it?

    Thanks for the help Ajeh and Dr. Byte. I was able to delete the offending basket items (in both customer_baskets and customer_baskets_attributes) and the customer's cart returned.

    Dr. Byte -- I'll...
  24. v139h Re: customer broke their cart -- how do we fix it?

    Thanks Ajeh.

    Would it be safer to just reduce the number of products in the basket to 1 (in phpMyAdmin) and then remove the items via the ZC cart?
  25. v139h Re: customer broke their cart -- how do we fix it?

    Thanks for that link. When I check the DEBUG files, I see several files that all have the same error:

    [24-Apr-2014 09:26:48 America/Los_Angeles] PHP Fatal error: Allowed memory size of 25165824...
  26. v139h Re: customer broke their cart -- how do we fix it?

    Just a quick update -- If I tunnel into the actual database and look at customer_baskets I can indeed see the customer's basket with 50,000 items in it. Can I just delete that basket via phpMyAdmin?...
  27. v139h customer broke their cart -- how do we fix it?

    ZC 1.3.9h

    A customer tells us when she tries to checkout, she gets a blank page after entering her username and password.

    We confirm this, by logging in as her (successful) then trying to "view...
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    v139a ipn_main_handler error from PayPal

    1.3.9a installation using Paypal website payments pro

    We are getting error emails from PayPal:

    "Please check your server that handles PayPal Instant Payment Notification (IPN) messages....
  29. v139a Re: How do I measure the resource demand of my site?

    The site is brooklyntweed.com. It consists of a mix of static pages, a ZC 1.3.9a installation and a wordpress blog. There is approximately 7 GB of data on the server. There are a lot of images (the...
  30. v139a How do I measure the resource demand of my site?

    We recently had an issue trying to move our site from a GoDaddy Unlimited hosting account to a GoDaddy cpanel hosting account (which despite what the sales person told us, has less resources than...
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    v139a Host recommendations?

    We are moving our 1.3.9a installation AWAY from GoDaddy following a nearly week-long nightmare. Do folks have any hosting recommendations?

    Feel free to PM me if that's the preferred method.
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    v139a Re: Unable to allocate memory for pool

    Thanks for the suggestion -- there was no .htaccess file in the site we were moving from, although there was a php.ini file that I moved over. Are there certain settings that I need in either file?
  33. v139a Re: Compatibility issue: Fatal error: Cannot redeclare date_diff()

    Geeze, I have a hard enough time just replacing the headlight bulbs...

    True, and I supposed if I absolutely, positively had to do it, I would. But boy would I like to avoid having to look up at...
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    v139a Re: System resources needed?

    Well, that was my thought, but the tech said impossible, that we'd have to go with a managed VPS, or run the blog on a separate account with a subdomain. I've never heard of this before. And yes, I...
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    v139a System resources needed?

    We've moved our 1.3.9a site to GoDaddy's cpanel hosting -- and it's not working.

    We're getting "Unable to allocate memory for pool" errors.

    GoDaddy says this is because the cart and our...
  36. v139a Re: Compatibility issue: Fatal error: Cannot redeclare date_diff()

    I understand that, but it's Sunday, the site has been down since Friday, the client wants it up by Monday and I really don't want to work for 24 hours straight to do the upgrade (Kinda like trying to...
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    v139a Unable to allocate memory for pool

    I'm seeing lots of MyDEBUG files with this error all over the place. What does it mean? 1.3.9 installation.

    Thanks

    John
  38. v139a Compatibility issue: Fatal error: Cannot redeclare date_diff()

    We just moved our 1.3.9a installation to a new host which is running php 5.4.

    The front end of the site seems to work fine, but when I try to login, I'm see an error:

    Fatal error: Cannot...
  39. v139a Server move, domain change, no more admin login?

    We moved our 1.3.9a installation to new hosting today (and also a new domain name). I modified the config files for both the front end and admin side to reflect the new values (domain and server...
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    v139a Re: Zone rates oddity

    It doesn't make sense to me either.

    The site is www.brooklyntweed.net

    The products ordered were two yarns (loft and shelter) various attributes of each.

    John
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    v139a Zone rates oddity

    1.3.9a installation.

    We use zone tables to calculate shipping costs. Orders over $100 get free shipping.

    Recently we had a pretty simple order, 6 items, totalling $108 to a U.S. address. The...
  42. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    Another interesting point -- someone stated here that URLs are supposed to be encoded, per PayPal's API instructions. Yet, the answer we got from PayPal would seem to indicate otherwise:

    =====...
  43. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    Hmmm, you just brought up an interesting point that I hadn't considered.

    We actually are using the two modules below:

    PayPal Website Payments Pro (USA) PayPal 0 Processing Info ...
  44. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    That is the active store -- there isn't any other. And yes, IPN handling has been activated in PayPay and the correct address to that file has been entered there...
  45. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    Sorry about that. The text of the email from PayPal is below. A little more background information:

    -- there is an ipn_main_handler.php file in the sub directory referenced by the url -- in fact...
  46. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    I did and it isn't there -- there's no field for the Instant Payment Notification URL -- unless I'm looking in the wrong spot.
  47. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    Hi CVINHAIB -- I looked in the admin interface -- none of the PayPal modules have an entry for the url to the ipn_main_handler.php file. At least not that I could find.
  48. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    I believe there's a redirect that the original designer put in to send people who try to go straight to the store site. But I don't believe that has any effect if you use the full url to the...
  49. v139a Re: IPN error -- IPN URL encoded -- where do I find this?

    Do you mean via the admin interface, or the files themselves?
  50. v139a IPN error -- IPN URL encoded -- where do I find this?

    We've been getting error messages saying PayPal's IPN service can't connect with the page it's supposed to (ipn_main_handler.php).

    The URL that the PayPal error message gives us is:...
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Zen-Cart, Internet Selling Services, Klamath Falls, OR