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  1. Re: Facebook - eCommerce Catalog Browse [Support]

    Unfortunately, yes. Last year Facebook made a change so the tabs/apps can only be installed to Pages with more than 2000 likes. In addition to this they had previously blocked the custom tabs from...
  2. Re: Facebook - eCommerce Catalog Browse [Support]

    Yes is should work with version V1.5.6A and the correct link for adding the app to your page is:

    http://www.facebook.com/add.php?api_key=136002413133082&pages=1&page=1
  3. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    The issue is being caused by data automatically being added to the feed.

    Some plug-in is adding:

    <body>
    <div id="fb-root"></div>
    <script>(function(d, s, id) {
    var js, fjs =...
  4. Re: Facebook - eCommerce Catalog Browse [Support]

    Yes we have tested it on a clean install of version 1.5.5e and it worked without any problem. However occasionally people seam to have a compatibility issue with the SQL script. However as mentioned...
  5. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Happy to hear that products are now appearing in Facebook. We will investigate why the option is not appearing in the menu. The page just displays the plug-in key, so should not cause you a...
  6. Re: Facebook - eCommerce Catalog Browse [Support]

    It could relate to the SQL error / SQL compatibility issue but unfortunately I can't confirm the problem without seeing the SQL error messages.

    However the easiest solution is to manually set the...
  7. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Frank,

    You probably just need to change the page visibility in the "Settings" of your page:

    "Page visibility" Untick -> "Unpublish Page"

    Kind regards

    Bright Software Solutions.
  8. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Lloyd,

    What we have found is that its commercial viability is very much dependent on the retailer's target customers. We discovered it works with a specific type of customer profile, e.g late...
  9. Re: Facebook - eCommerce Catalog Browse [Support]

    The plug-in key can be located in the admin under the "Configuration" drop-down under "Facebook Catalog Browser". If it is not present please make sure you have installed the SQL patch and also...
  10. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    When the web server for eCommerce Browser app requests the data feed, it receives 403 Forbidden message with no content.

    However when I access it from a web browser it works fine:
    ...
  11. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    The two Facebook pages we have link to your domain our system are:

    https://www.facebook.com/pages/preview/373657609358780
    https://www.facebook.com/pages/preview/421261184562830
    ...
  12. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi TamyA,

    I can see you have tried to install it on two different Facebook pages.

    One you attempt to install it as an app, the system is reporting that the Plug-in key is incorrect, as a...
  13. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Most likely it means the system is failing to retrieve the XML feed, possibly relating to the same issue of not being able to access the plug-in.

    Please can you confirm your shop URL, so we...
  14. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Please check the URL is entered correctly within the app settings, as the system can't retrieve your product data feed.
    A 403 response means the request is being blocked ( 403 - Forbidden...
  15. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Thank-you for the link, you are correct - without the Facebook app supporting third party apps it is never really going to work on mobile devices.
    eCommerce Browser supports mobile the same...
  16. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Previously it was not possible as you could only link to an external mobile app that took you out to the app store to allow your client to install custom app for each shop, so we were not able...
  17. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    With the password set in the file, you no longer need to install the script. The password you enter in the fb_browse.php will now be the password you use for the plug-in key when you install...
  18. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Sorry just realized the error message is actually part of zen-cart not being able to log upgrade errors, rather than relating to installation of the plug-in. Trying to resolve the issue with...
  19. Re: Facebook - eCommerce Catalog Browse [Support]

    I believe it a compatible issue with MySQL as it been report previous on a different thread:

    http://www.zen-cart.com/showthread.php?117773-1064-You-have-an-error-in-your-SQL-syntax-TYPE-MyISAM
    ...
  20. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    No fb_browse.php must be in the root for the app to work. The problem is the SEO URL is blocking access to this file. Normally this can be done by editing your .htaccess to not redirect the...
  21. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Please can you check that fb_browse.php is present in the root of the shop, as when the Facebook app is calling the data feed :
    ...
  22. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Please make sure you are installing the app onto a Facebook Page not a Profile. As Facebook handles these differently and the app will not work on Profiles as it will only be visible to the...
  23. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    It probably throwing a SQL error, we have seen compatibility issue with old versions of MySQL in the past. However the easiest solution is to manually set the plug-in key inside the...
  24. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Mike,

    The contents of the advert is not within our control, originally we used Google adverts as they were better quality (as deceptive are not allow by Google). However Facebook banned apps...
  25. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    The 30 days free trial of the full version ended. You should have received notification via email based on the contact details you provided when setting up the app. Users are automatically...
  26. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    This can occur when you have two tax rates under the same tax class, since the plug-in can't determine customers zone both are displayed. If you don't want two tax rates for the same tax class,...
  27. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Mike,

    eCommerce Browser Facebook app doesn't have radio buttons called 'update facebook - do not update facebook' the datafeed for our system is always active and not affected by the version...
  28. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Mike,

    The Facebook app is not able to retrieve the data feed, as it receiving a 404 page not found when it attempts to access your Zencart website:

    e.g. ...
  29. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Mike,

    Yes, other Facebook pages/stores can link to different/or the same Zencart sites exactly as you require. This is not affected by version and will work fine on both trial or the free...
  30. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Mike,

    Sorry, each Facebook page can only link to one shop. This is because Facebook sends the page identifier and this ID is then linked to a single store. However multiple Facebook pages can...
  31. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Mike

    If you don't want to just use the free 'lite' image gallery version, we general recommend that people with multiple websites, sign up for a resellers account. As it provide between 10%-50%...
  32. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi Magz,

    When this has happened previously, we have generally found it to be due to the Facebook cookie being blocked. This can sometimes happen because of ad-blockers, which often stop cookies in...
  33. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Restoring the app depends on how you deleted it.

    1. If you un-installed the app:
    Then the following link with install it again onto your page:...
  34. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    If you are logged in as the Facebook Page administrator go to the eCommerce Browser app.
    In the left hand column you should see a link called "Admin Mode" which take you to the app options....
  35. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    Sorry, not sure which location you are wanting to change the plug-in key:

    In Zen-cart :
    Under "Configuration" menu choose "Facebook eCommerce Browser"
    Then edit "Catalog Browser Plugin...
  36. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi KD,

    I would recommend you install Version 2.0 as you may receive an installation error with the latest version but it would still work.

    Regards

    Bright Software Solutions
  37. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    The app has now been updated to strip the unwanted characters and your products and categories are now displaying.

    Kind regards

    Bright Software Solutions
  38. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi,

    That is annoying; the data field is still appending the two BOM entries to the front of the file. Having a look at your shop, it would appear it is appearing on all pages so I would guess it...
  39. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    The problem is occurring because the JSON data feed created via the fb_browse.php is either not accessible or corrupted. In this case it is corruption relating to the fact that the Byte Order...
  40. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi,

    Happy to hear you resolved the categories issue. As for out of stock there is an option in the "Admin Mode" of the Facebook app that allows you to choose whether out of stock products appear...
  41. Re: Facebook - eCommerce Catalog Browse [Support]

    The most recent version is for ZenCart v1.5, as a new database tables entry is required during installation. However the new entry is the last item in the list so if the other SQL statements...
  42. Re: Facebook - eCommerce Catalog Browse [Support]

    Thank-you for your feedback. The idea behind the app was to develop a plug-in that makes it quick and easy for people to market their products in Facebook and drive customers to their existing store,...
  43. Re: Facebook - eCommerce Catalog Browse [Support]

    We have noticed recently that if you are acting as the page (rather than a person) the app page sometimes appears blank or only 50px high as Facebook doesn't initiate the app.

    If you switch to...
  44. Re: Facebook - eCommerce Catalog Browse [Support]

    The installation of the new version will have generated a new plug-in key, therefore the Facebook app will need updating with that new key for it to start working.

    Also if you have previously...
  45. Re: Facebook - eCommerce Catalog Browse [Support]

    Yes, it works by all data being automatically generated by the plug-in directly from the products table in the Zen Cart system. Therefore by disabling the caching the app will automatically collect...
  46. Re: Facebook - eCommerce Catalog Browse [Support]

    The system automatically caches for 24-48 hours to ensure best possible performance and reduce the load on your Zencart website.
    We can arrange for the cache to be disabled on your Facebook page....
  47. Re: Facebook - eCommerce Catalog Browse [Support]

    The easiest option is to copy the fb_browse.php and manually set the plug-in key inside of this file. This removes the need to run any SQL scripts but does mean that it does not appear in the admin....
  48. Re: Facebook - eCommerce Catalog Browse [Support]

    This is normally caused by one of two reasons:
    Did you add the entry to the language file
    i.e. add :


    define('BOX_CONFIGURATION_ECOMMERCEBROWSER', 'Facebook eCommerce Browser');

    To the...
  49. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi

    The website URL that needed to be entered into the Facebook app, should only be the root / folder the shop is installed in (i.e. no index.php). We have corrected this for you, and your...
  50. Re: Facebook - eCommerce Catalog Browse [Support]

    Hi,
    That's weird do you know what error you received as it worked fine for us on a clean system, so I am wonder if the script begin affected by the version of MySQL?

    An alternative solution, is...
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Zen-Cart, Internet Selling Services, Klamath Falls, OR