Shopping cart empty message

[tbokich]

Hi
I have a upgrade from 137-138 and when you select an item for purchase and click add to the cart the next screen comes up with a cart empty page. Any idea how to fix?
Thanks

[kuroi]

It's not standard behavior so it's not possible even to try to diagnose the problem without seeing the site.

[tbokich]

Hi
You will find it at www.makupartist.com but there is an htm index entrance page so the cart actually sites at http://makupartist.com/new138/
Thanks
Todd

[kuroi]

Have you tried with the URL re-writing turned off?

[tbokich]

Hi
That is amazing that you would know that I turned off the Seo Urls Status and sure enough it works now. Is there any reason I should not have this turned on?
Thanks
T

[kuroi]

What I spotted was that the first time through to the cart I would have expected to see a zenID being passed for use as the session key. But that wasn't happening on your site and so the product may have gone into the cart, but the key to it has been lost and the cart showed up empty. I suspected that the zenID might be being lost when the page links are re-written, which your experiment appears to confirm.

However, I'm not an expert in this area, so I'd recommend that you search for the appropriate support thread for the URL re-writing mod that you're using to see if other people have been having the same problem and whether anybody has pinpointed the cause / come up with a solution.

[olen1009]

Have you tried with the URL re-writing turned off?

Can you be specific about this? I have the same problem (try to "buy" on item and the cart comes up empty). This is a new installation and I have not added any non-standard modules.

Thanks, in advance...

[kuroi]

Something was altering your URLs. For example, if you hovered over the Hallowen Masks category the URL behind it ends .html. Zen Cart URLs don't end like that.

Interestingly this stopped happening while I was typing this response, which means that either you turned something off, or you had some corrupt paths in a cache somewhere, which could possibly explain the problem you were having.

[olen1009]

Something was altering your URLs. For example, if you hovered over the Hallowen Masks category the URL behind it ends .html. Zen Cart URLs don't end like that.

Interestingly this stopped happening while I was typing this response, which means that either you turned something off, or you had some corrupt paths in a cache somewhere, which could possibly explain the problem you were having.

Somewhere along the line I went into made all URLs in both config files HTTPS, for both the http and https locations and that solved the problem. One of the config files has that instruction but the other one did not, so I was unsure whether to do so or not. But, since my entire domain is secure, I guess it was appropriate to do so.