Coupon Restriction Issue

[disciple]

Hi,

We have a consignment store and have set up a hidden category in which all of our designers have their own category. Each of these designer categories is the master category for their products.

The restriction issue we are having is this:
A designer creates a coupon. They go to the restriction screen and under category restrictions they select their own category and allow all. Then under product restrictions they choose the product(s) to deny.

When setup this way the customer gets a message that says:
This coupon code is not valid for any product currently in your cart. couponname

As far as I know we do not have any issues with coupons set up any other way.

Any ideas?

Thanks

Rick

[Ajeh]

Have they added a Categories Top Deny to the Discount Coupons?

There is a flakey bug on Discount Coupons and linked categories that occures from time to time ...

If the Category exists in multiple categories and the master_categories_id is a category with the categories_id being higher than the other categories_id, example the master_categories_id is 27 and the Product is in categories_id 27, 32, 10 then it can fail the test ...

I do not have a solution to this quirky bug at this time other than to work at altering the categories_id around to change the order ...

[disciple]

Hi Linda,

Have they added a Categories Top Deny to the Discount Coupons?

No, the only restriction is an allow to the master category #238

If the Category exists in multiple categories and the master_categories_id is a category with the categories_id being higher than the other categories_id, example the master_categories_id is 27 and the Product is in categories_id 27, 32, 10 then it can fail the test ...

In this case the master category id is 238 and the only other category it is linked to is 66. This would not appear to match the bug you spoke of.

Thanks

Rick

[Ajeh]

When setting up a Discount Coupon, always add a Deny Top Category ...

See if that helps ... otherwise, you found the quirky little bug ...

[Ajeh]

NOTE: 66 is less than 238 ... 66 is not allowed, pop goes the weasel ...

Let us know the result ...

[disciple]

Hi Linda,

I have not been able to do anything with this and although I don't believe that I have made any code changes it would appear that I can't use any coupons.

Everything I try gives me the error:
This coupon code is not valid for any product currently in your cart. couponname

What do you think I did to cause this

My problems do coincide with a recent USPS shipping addition to our shipping options but I don't see how that would have any effect.

Rick