Total Amount is always zero, subtotals are correct. [wordpress issue]

[jrm213]

Hi,

I am running into this issue when I go to checkout

1. Shopping Page Contents Page. Displays and subtotals correctly.
2. Choose Shipping (doesn't matter which option I choose).
3. Step 2 of 3 - payment information: always shows as subtotal: $0.00, : $0.00, Total: $0.00

I don't understand why it is having problems. The items are not marked as free and I selected a shipping method with a cost associated with but this page always shows all zeros.

I have spent a lot of time (3 hours now) digging through these forums and google trying to find someone with a similar situation. Maybe I am not searching on the right things...?

Please if you have any ideas as to what may be the cause please let me know.


Zen Cart v1.3.8a/v1.3.8

Thanks!

[jrm213]

I have also found this in my log files:

[client 24.123.255.94] PHP Warning: reset(): Passed variable is not an array or object in /var/www/httpdocs/shop/includes/modules/order_total/ot_tax.php on line 26, referer: shop/index.php?main_page=shopping_cart
[client 24.123.255.94] PHP Warning: Variable passed to each() is not an array or object in /var/www/httpdocs/shop/includes/modules/order_total/ot_tax.php on line 27, referer: shop/index.php?main_page=shopping_cart

[jrm213]

ok, I removed the ot_tax module in admin, and now I am not getting any errors in the error_log but still all my values are zero's.

[jrm213]

last update for tonight.
I completed the transaction. The results in the invoice in admin section properly shows the totals and adds in the tax, though all the prices (ex) and (inc) all show the same amount without tax, but the final total shows the amount with tax. Also, the e-mail order confirmation has the proper totals but never lists how much tax there was. So why isn't step 2 of 3 displaying anything but zero's???

[DrByte]

Hard to guess what's causing that, since as you noticed that's not normal behavior. Additional information is needed, such as:
What addons/contributions do you have installed?
What languages are enabled?
What currencies are enabled? Which was in use at the time of your test?
What country/state is your business in?
What taxes have you configured? What are the rates?
What is your URL?
What payment modules are installed and enabled?
What shipping modules are you using?

[jrm213]

Hi, Thanks for the response.

1. No Addons/Contributions are installed
2. Languages - English (Default)
3. Currencies (Australian Dollar, Canadian Dollar, Euro, GB Pound, US Dollar (Default)) - I believe site is using US Dollar - where do I check this?
4. Business is in United States - Pennsylvania
5. Taxable Goods - Configured as Zone Pennsylvania Rate 6%
6. I am not allowed to post this (i'm sorry)
7. Check/Money Order is the only payment method enabled
8. Flat/Per Item/Store Pickup/Free Shipping are the shipping methods enabled.

Please let me know if you need any other info, thanks again for the help.

[jrm213]

I still am unable to fix this issue, I have really dug into things but can't find a solution...

anyone else having this problem or fixed it in the past?

Thanks!

[DrByte]

What taxes do you have configured in Admin->Locations/Taxes->Tax Rates?
Do they all have descriptions filled in?


Your currencies are set up in Admin->Localization->Currencies

[jrm213]

I have 1 tax rate created

Priority: 1
Tax Class: Taxable Goods
Zone: Pennsylvania
Tax Rate: 6%
Description: PA Tax 6.0%

Currencies are set up as noted before with US Dollar as default.

Thanks for your help DrByte

[DrByte]

Bizarre.

When did this start happening? How does that relate to other things happening in your store, your business, your webserver?
What version of PHP is your server running?