PayPal Question

26 Jun 2008, 11:47

#1

New Zenner

Join Date:: May 2008
Posts:: 9
Plugin Contributions:: 0

PayPal Question

I have setup Paypal in the payment module but in the order status column is says "processing." In a test when you go to check out it does not go to Paypal. I have searched the forum and did not find this issue. Can anyone help or direct me to a previous discussion of this issue.
Thanks.

26 Jun 2008, 14:01

#2

charmedbytina2

Totally Zenned

Join Date:: Mar 2007
Posts:: 1,890
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Re: PayPal Question

order status column is says "processing

Processing is the correct status. The button should be green.

Do you have the PayPal fields completed?

What is the url for your site = if we see it, we can test it/look at the issue for you.

Tina

26 Jun 2008, 19:00

#3

raineray

New Zenner

Join Date:: May 2008
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Re: PayPal Question

charmedbytina2:
Processing is the correct status. The button should be green.

Do you have the PayPal fields completed?

What is the url for your site = if we see it, we can test it/look at the issue for you.

Tina

The button is green.
The URL for our site is bigsbikinibikebath.com
Thanks.

26 Jun 2008, 19:02

#4

raineray

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Join Date:: May 2008
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Re: PayPal Question

When I just checked the site things have changed - when you click to checkout it goes to a blank white screen.
Oh boy. So much to learn:smartalec:

26 Jun 2008, 19:08

#5

charmedbytina2

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Re: PayPal Question

Oh Boy! is right! :dontgetit

Run the Debug Utility to find the problem.

Available here:

http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=860

Tina

PS - Your site is down for maintenance???

26 Jun 2008, 19:15

#6

raineray

New Zenner

Join Date:: May 2008
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Re: PayPal Question

We are just building it. That is just how new we are!!!
I'll try the debug now.
Thanks

26 Jun 2008, 19:17

#7

charmedbytina2

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Re: PayPal Question

We've ALL been there and feel your pain. :smile:

That's why so many are here offering assistance when they can - kinda our own Pay It Forward Zen!

Tina

26 Jun 2008, 19:17

#8

raineray

New Zenner

Join Date:: May 2008
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Re: PayPal Question

That debug is beyond me ability to run so I will have to wait until the HS Junior that is helping me gets home. :D
Any other ideas?
Can you get to our site from the URL?
Thanks

26 Jun 2008, 19:23

#9

charmedbytina2

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Re: PayPal Question

AHHHHHHHHHH KIDS - they do come in handy every now and then, son't they???

Can't access your site - is it down for maintenance?

Debug is pretty simple really (once you get ot know it!)

Upload the enable_error_logging.php to your includes / extra configures file.

Make sure the chmod on the cache file is 755 or 777

Then go to your site and recreate the problem (blank white page)

Then it's back to your FTP, open the cache folder, then view the error report.

This report will tell you what files are misbehaving!

Tina

26 Jun 2008, 19:27

#10

raineray

New Zenner

Join Date:: May 2008
Posts:: 9
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Re: PayPal Question

I will definately need help the first run thru - uploading and files and all!!!!
Yes, they do come in handy.
The site is not live yet so I do not know if it shows its under maintenance.
Someday I will look back at this and smile.

26 Jun 2008, 19:31

#11

raineray

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Join Date:: May 2008
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Re: PayPal Question

BTW - I checked out your sites, very nice!

26 Jun 2008, 19:46

#12

charmedbytina2

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Re: PayPal Question

BTW - I checked out your sites, very nice!

Thank you! :blush:

Tina

27 Jun 2008, 18:04

#13

big_s_bikini

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Join Date:: Jun 2008
Posts:: 35
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Re: PayPal Question

When you say "make sure the chmod on the cache file is 755 or 777" where do I go to make sure it is?

Then do I just go through the site and go to the page that is blank?
And then when you say "Then it's back to your FTP, open the cache folder, then view the error report" where is the FTP? Sorry we are new.