Help Center Live - Sidebox code

[LissaE]

OK the ssl error does not happen in FF ony IE. so what would need o e changeto corect this error?

scproductsdsign.om

Open up the live help center's config.php and change the url on line 54 to your ssl url, i.e.

        // The URL where HCL is installed
        $conf['url'] = 'https://scproductsdesign.com/hcl';

Then go back to admin and regenerate your code, it'll give it to you with the secure url settings :)

I just installed this today and I found that recommendation on their forums in a post:

For your domain in the HCL config file, use your secure server i. e. , "https" otherwise you'll show something like "this page displays secure and non-secure items when you're in checkout.

By the looks of it you also need to add the define to your english.php

Add the following two lines to /includes/languages/english.php

// Live Help Center
define('BOX_HEADING_LIVEHELP', 'Support Center');

Hope that helps

[kajunto]

i have installed this mod, every thing seems to work except the online/offline image does not appear on my home page. Checked all the permissions... they are correct. How does zen know where to find the images when there seems to be no reference to it in any of the files i uploaded?

[d1rage5]

The icon will show up when you Generate the code from Help center live and copy the code to the (tpl_livehelp.php)(this file is in the directory (includes\templetes\template_default\sideboxes..


Also under your zencart admin\tools\layout box controller (did you turn this on for licehelpcenter?

was both parts completed?

[d1rage5]

make sure when you are creating the code select the image version of code.

[kajunto]

That did it.... i was using the TEXT code.... i thought the two codes looked exactly the same... but there is one small little difference between the two that i did not notice.

so basically you can choose either TEXT link or the image... you cant have both... i thought that was the case where you would have the image and also a text link underneath it.

Thanks for the help.... i did not realize it would be that easy to fix!!

[beavertje]

HELP!

i love this skype live mod.
It rocks.

1 problem, it shows me online, but clicking the next page, it goes offline automatically.

can someone tell me how to fix this pls??

[beavertje]

This only happens in internet explorer by the way.
Not in firefox.

If i press ctrl f5 in internetexplorer, it goes online. Click the next page, offline. drives me crazy.

Help??

[CyberNickel]

File : \includes\templates\template_default\sideboxes\tpl_livehelp.php
Replace

<?php

  $content = 'PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE';
?>

with

<?php
 $content = '';
 $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
 $content .= "\n";
 
 $content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
            PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE
        <!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br></center>';

 $content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
 $content .= "\n";
 $content .= '</div>';
?>

I am trying to use this as stated. The script file I am trying to add is as inserted below.

<?php
 $content = '';
 $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
 $content .= "\n";
 
 $content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->

<div id="zazacontainer" style="display: none;text-align:center;">
<script type="text/javascript">
document.write(unescape("%3Cscript src='http://zazachat.zazasoftware.com/livechatclient/scripts/zazamagic.aspx?div=&zimg=11&zazac=13890&iv=&iwidth=109&iheight=53&zzwindow=0&d=0&custom1=&custom2=&custom3=' type='text/javascript'%3E%3C/script%3E"));</script>
    
<div style="display:block;padding-left:26px;"><a href="http://www.livechatsoftware.com/" title="Live Chat Software" style="text-decoration:none; font-size:9px; color:#000"><b>Live Chat Software</b></a></div>


        <!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br></center>';

 $content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
 $content .= "\n";
 $content .= '</div>';
?>

But it does not work. I have the box active on right. It does not show and I am thinking it is due to the // in this part

http://zazachat.zazasoftware.com/livechatclient/scripts

I am using 1.38 zencart

Any ideas?