Help Center Live - Sidebox code

[Scrat]

After installing this mod. which works well for me! I had problems with the sidebox, so this is the code to use to make it work properly...

File : \includes\templates\template_default\sideboxes\tpl_livehelp.php
Replace

<?php

  $content = 'PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE';
?>

with

<?php
 $content = '';
 $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
 $content .= "\n";
 
 $content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
            PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE
        <!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br></center>';

 $content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
 $content .= "\n";
 $content .= '</div>';
?>

[mrcoolboy15]

After installing this mod. which works well for me! I had problems with the sidebox, so this is the code to use to make it work properly...

File : \includes\templates\template_default\sideboxes\tpl_livehelp.php
Replace

<?php

  $content = 'PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE';
?>

with

<?php
 $content = '';
 $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
 $content .= "\n";
 
 $content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
            PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE
        <!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br></center>';

 $content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
 $content .= "\n";
 $content .= '</div>';
?>

thanks for the info...

[ScriptJunkie]

I LOVE this mod!! I need help with a couple issues.

• First, my image simply refuses to center vertically & horizontally inside the box. (code below)
• Second, HCL allows operators to initiate a chat with visitors. I've tested my HCL extensively and it works fine outside of ZC. But within ZC, the pop up box notifying visitors that an operator is requesting a chat doesn't appear on the page.

I know this functionality is working on the HCL side of things, because HCL shows the visitor as "chatting". (This is the status given whether a visitor is actually chatting, or has merely been invited to chat. It's a basic "this person's line is busy" response, to prevent other operators from approaching a visitor once any other operator has already done so).

Can anyone help with this? Here's my site to view the centering issue: www.empowermentsanctuary.com/marketplace/

Here is the code controlling both appearance & functionality:

<?php
$content = '';
$content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
$content .= "\n";

$content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
<div id="div_initiate" style="position:absolute; z-index:1; top: 40%; left:40%; visibility: hidden;"><a href="javascript:Live.initiate_accept();"><img src="http://www.empowermentsanctuary.com/hcl/templates/Bliss/images/initiate.gif" border="0"></a><br><a href="javascript:Live.initiate_decline();"><img src="http://www.empowermentsanctuary.com/hcl/templates/Bliss/images/initiate_close.gif" border="0"></a></div>
<script type="text/javascript" language="javascript" src="http://www.empowermentsanctuary.com/hcl/class/js/include.php?live&cobrowse"></script>
<!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br>';

$content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
$content .= "\n";
$content .= '</div>';
?>

The code in red controls the Operator Initiate Chat function, whereas the code in blue controls which image shows on the page (either customer service is online, or customer service is offline).

I've tried changing the style code (in red), but all that does it make boxes that should be invisible until a chat request is sent, visible all the time.

Any help is greatly appreciated. Thanks in advance

[Eagle75au]

I also have the HCL Sidebox working but have another small annoying problem, only on this sidebox i am now missing the bottom border graphic .. pulling my hair out to find out why it is only in this sidebox.

any help please

http://store.backituponline.com.au.s...ridserver.com/

[ScriptJunkie]

I also have the HCL Sidebox working but have another small annoying problem, only on this sidebox i am now missing the bottom border graphic .. pulling my hair out to find out why it is only in this sidebox.

any help please

http://store.backituponline.com.au.s...ridserver.com/

In your stylesheet, find this: (line 570)

.leftBoxContainer, .rightBoxContainer {
background-image:url(../images/box001.gif);
background-repeat:repeat-y;
margin-top:0px;

and add a border to change it to this:

.leftBoxContainer, .rightBoxContainer {
background-image:url(../images/box001.gif);
background-repeat:repeat-y;
margin-top:0px;
border:2px solid #FF9900;

[Eagle75au]

thanx for your help but that didnt work, all it did was put an extra border around the existing border ... any other ideas?

[CyberNickel]

File : \includes\templates\template_default\sideboxes\tpl_livehelp.php
Replace

<?php

  $content = 'PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE';
?>

with

<?php
 $content = '';
 $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
 $content .= "\n";
 
 $content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
            PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE
        <!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br></center>';

 $content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
 $content .= "\n";
 $content .= '</div>';
?>

I am trying to use this as stated. The script file I am trying to add is as inserted below.

<?php
 $content = '';
 $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
 $content .= "\n";
 
 $content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->

<div id="zazacontainer" style="display: none;text-align:center;">
<script type="text/javascript">
document.write(unescape("%3Cscript src='http://zazachat.zazasoftware.com/livechatclient/scripts/zazamagic.aspx?div=&zimg=11&zazac=13890&iv=&iwidth=109&iheight=53&zzwindow=0&d=0&custom1=&custom2=&custom3=' type='text/javascript'%3E%3C/script%3E"));</script>
    
<div style="display:block;padding-left:26px;"><a href="http://www.livechatsoftware.com/" title="Live Chat Software" style="text-decoration:none; font-size:9px; color:#000"><b>Live Chat Software</b></a></div>


        <!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br></center>';

 $content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
 $content .= "\n";
 $content .= '</div>';
?>

But it does not work. I have the box active on right. It does not show and I am thinking it is due to the // in this part

http://zazachat.zazasoftware.com/livechatclient/scripts

I am using 1.38 zencart

Any ideas?