Customer Passwords

[windwoman]

Is there a way to reset or change a customers password from the admin
I am running into problems when the customer forgets thier password and uses the system to get a new one... The new one will not work so from there I am deleteing the customer and having them create a new account.
Would be nice if I could set up a new password and send it to them.
WW>

[swguy]

Response by email.

[Kim]

Moderator note: Private responses do nothing to help the community. Please, share the solution.

[Rainbow Delights]

I need this solution also. Can you please repost swguy?

[0be1]

There is actually a very easy solution and you are probably going to kick yourself in the pants when I tell you what it is

1) Log into your site's admin and pull up that user's account and click on edit. Change their email to one of your email accounts (gmail is a wonderful thing).

2) Go to the main site page and click on log yourself in. Then click on forgot password. It will ask for the email account. Enter the address from step 1.

3) Access the email account from step 1 and get the new temp password. Go back to the main site and try logging in with it. If it works, repeat step one changing the email back to the customer's email address.

4) Email the customer the temp password and instructions on how to change it once logged in, or change it for them.

At least this is how I fix this problem for our customers. I told you you would probably be kicking yourself.

An alternate (which I have not always been successful)

Install the encrypted master password mod;

http://www.zen-cart.com/index.php?ma...roducts_id=190

log in as the customer with the master password, click on my account, change password. TADA!!!

Hope this help

0be1

[immortalitea]

I have the Master Password module installed but I have had no luck using it to reset customer passwords. When I log on as the customer using my master password and click on "change password" as suggested above, the resulting dialog box asks me (logically enough) for my old password. However, the change function will not accept the master password in this field.