Customer Passwords

[swguy]

Response by email.

[Kim]

Moderator note: Private responses do nothing to help the community. Please, share the solution.

[Rainbow Delights]

I need this solution also. Can you please repost swguy?

[0be1]

There is actually a very easy solution and you are probably going to kick yourself in the pants when I tell you what it is

1) Log into your site's admin and pull up that user's account and click on edit. Change their email to one of your email accounts (gmail is a wonderful thing).

2) Go to the main site page and click on log yourself in. Then click on forgot password. It will ask for the email account. Enter the address from step 1.

3) Access the email account from step 1 and get the new temp password. Go back to the main site and try logging in with it. If it works, repeat step one changing the email back to the customer's email address.

4) Email the customer the temp password and instructions on how to change it once logged in, or change it for them.

At least this is how I fix this problem for our customers. I told you you would probably be kicking yourself.

An alternate (which I have not always been successful)

Install the encrypted master password mod;

http://www.zen-cart.com/index.php?ma...roducts_id=190

log in as the customer with the master password, click on my account, change password. TADA!!!

Hope this help

0be1

[immortalitea]

I have the Master Password module installed but I have had no luck using it to reset customer passwords. When I log on as the customer using my master password and click on "change password" as suggested above, the resulting dialog box asks me (logically enough) for my old password. However, the change function will not accept the master password in this field.

[0be1]

Immortalitea;

Did you read my post before yours c-a-r-e-f-u-l-l-y?

I explained that you need to log into your admin part of the site, not with the master password necessarily. You then go under customers, change the email (be sure to write it down first) then add one of yours temporarily (a yahoo or gmail account is good for this). Go to your site's main screen and click on log yourself in, then forgot password.

Enter your email address (the one you changed it to in the previous step). Chrck you email after clicking on forgot password. Log in with the temp password, change it to something simple. Go back to admin, changed customers email back to their email.

Call or email customer with the simple temp password you setup and tell them how to log in and change once logged in.

I have never been able to log in with the master password and change a customers password (only view and change orders) and this is the most simple way I have found to correct the problem.

The three problems I have found that customers are having. 1) They have changed their email address since their last login and forgot which email address they signed up with.

2) The reset password was not able to be mailed out for whatever reason (maybe your sites smtp is setup wrong or something).

3) Customer receives new temp password and does not click on the link it provides or realizes that the password is case sensitive and keeps trying to log in with all lowercase or all uppercase letters.

Try this solution and when you do it a few times you should be able to reset a customers password in under two minutes depending on how fast your connection is and how fast you receive the email.

Good luck and may the force be with you

0be1