Help - site down

[Jeff_Mash]

We just upgraded our Apache using the Easy Apache update, and in the process, our PHP was upgraded from 4.X to 5.X in order to suppoer the GD library.

Now we can get to our admin page just fine, but navigating to our main store index is blank white:

http://www.mjmmagic.com/store/

Can anyone help troubleshoot this with me to determine what may be wrong?

Here are some settings from the Server/Version Info screen:

System Linux server1.mjmmagic.com 2.4.21-27.ELsmp #1 SMP Wed Dec 1 21:59:02 EST 2004 i686
Build Date Jul 14 2008 13:14:55

Configure Command './configure' '--disable-pdo' '--enable-bcmath' '--enable-calendar' '--enable-ftp' '--enable-gd-native-ttf' '--enable-libxml' '--enable-magic-quotes' '--enable-sockets' '--prefix=/usr/local' '--with-apxs2=/usr/local/apache/bin/apxs' '--with-curl=/opt/curlssl/' '--with-curlwrappers' '--with-freetype-dir=/usr' '--with-gd' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libxml-dir=/opt/xml2/' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-png-dir=/usr' '--with-ttf' '--with-xpm-dir=/usr/X11R6' '--with-zlib' '--with-zlib-dir=/usr'
Server API Apache 2.0 Handler
Virtual Directory Support disabled
Configuration File (php.ini) Path /usr/local/lib
Loaded Configuration File /usr/local/lib/php.ini
PHP API 20041225
PHP Extension 20060613
Zend Extension 220060519
Debug Build no
Thread Safety disabled
Zend Memory Manager enabled
IPv6 Support enabled
Registered PHP Streams php, file, data, tftp, ftp, telnet, dict, ldap, http, https, ftps, compress.zlib
Registered Stream Socket Transports tcp, udp, unix, udg
Registered Stream Filters string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, convert.iconv.*, zlib.*

This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.2.0, Copyright (c) 1998-2007 Zend Technologies
with Zend Extension Manager v1.2.2, Copyright (c) 2003-2007, by Zend Technologies
with Zend Optimizer v3.3.3, Copyright (c) 1998-2007, by Zend Technologies

[Jeff_Mash]

Another thing to note though, is that our main ADMIN page loads up fine. We can login to the admin page and look at orders, etc.

But the main store is coming up completely blank. Any ideas?

[Kim]

What version of Zen Cart?

[Jeff_Mash]

Absolute latest: 1.3.8

[DrByte]

For troubleshooting blank pages, see this FAQ: https://www.zen-cart.com/tutorials/index.php?article=82 , esp step 2a

[Jeff_Mash]

DrByte - Thanks for that link. I am THINKING this may have something to do with the upgrade and a SEO module. I say that because I installed a fresh new zencart store and it works fine.

Here is what our current broken version looks like though:

http://www.mjmmagic.com/store138_test/

Can you tell from those errors what the exact problem may be? I am hoping it's just one thing to fix and it will address most (if not all those errors).

[Kim]

Have you tried turning off the SEO thing?

[Jeff_Mash]

Hi Kim - I have this boiled down to SOMETHING (like the Ultimate SEO module) not being compatible with either PHP 5.X, or the latest Zend Optimizer.

As a workaround, I have recompiled our Apache and PHP back to 4.X and now the site is back online using our original SEO and files.

It's a little difficult trying to troubleshoot the issue when the only way to reproduce it is to effectively upgrade my server and knock my site offline (since I can't simply install a "test" store to troubleshoot unless I have another server).

So in the meantime, I am going to leave things as is since they appear to be working with our old PHP and Apache.

Thanks for the suggestions.

[DrByte]

With respect to the FAQ article, instead of just using the STRICT_ERROR_REPORTING option (step 2b) use the debug-logging tool (step 2a) ... because it will write a log file with actual errors, instead of dumping minor notices all over the screen.