Downloadable PDF Files Help

[Ajeh]

You have placed the download file in the /download directory, correct?

What is the name of the file? Does it contain spaces or special characters in it?

[Picci]

After further troubleshooting it appears that the problem only occurs for files that are uploaded recently. All my old files that are on the server work but when I upload a new file, regardless of the extension, it gets the invalid flag.

Seems like it might be something with the server.. I will call my host and see if they can help me.

Thank you for your support.

[Picci]

If this problem of files being present in the /download directory but not being recognized by ZC as valid brings any server configuration considerations to mind please let me know so I can continue to troubleshoot the issue.

I have uploaded duplicate copies of the old files that are valid(renamed to prevent overwriting) and they are also not recognized as valid.

Thank you for your support,

[Picci]

The problem has been traced to my Firefox browser.. oddly enough. As I was troubleshooting I opened IE and found the files marked green/valid.

I am not sure why FF displayed red/invalid but I cleared private data and the flags went to green. Was I caching old data, probably, although I had tried clearing private data before and it did not seem to help.. still a bit puzzled but happy.

Thank you for your support,

[Ajeh]

Thanks for the update on this, it is always a help to know about little quirks like this ...