Order Confirmation Not Being Delivered

[farrahscreations]

Ok I know this is just something stupid that I missed when I set up my second store, but I can't figure out what.
I receive the PayPal receipt but not the order confirmation. The customers aren't receiving it either. Any ideas?
Thanks guys! :)

[kobra]

See https://www.zen-cart.com/tutorials/i...hp?article=111

Have to determine if they are being generated but not delivered

[farrahscreations]

Thanks! All the settings in the email section of the admin are set exactly like my other store and everything is working fine in that one. The site has never sent them, I thought it was just not coming to me until a customer told me today that she has never gotten one either.

[kobra]

Check the tutorial and insure that they are being generated

[farrahscreations]

The orders confirmations from paypal are being sent, and the orders are showing up in the store, me and the customers just aren't getting the order confirmations from the store.

[farrahscreations]

Check the tutorial and insure that they are being generated

"Try enabling the Email Archiving feature" how do I do that?

[kobra]

admin > config > email options > Email Archiving Active?

[DrByte]

If your order confirmations for PayPal transactions are not being sent and the orders aren't showing up in your admin area, then you need to troubleshoot the communications between PayPal's servers and your server, and/or fix settings in your PayPal account, etc.
Troubleshooting guide: http://www.zen-cart.com/wiki/index.php/PayPal

[yoz8225]

I am having the exact same problem............customer orders are being generated by the admin, but I am all of a sudden not receiving them via e-mail like I have been for the past 18 months! I haven't changed anything in my admin set up. I wind up having to go to the admin to manually print out the orders. This began happening about 2 weeks ago. I checked with my hosting company, but they can find a problem on their side. HELP!

[captonzoom]

I am having the SAME problem. There has to be a better answer then, "Look at this forum page" Does anyone have the EXACT answer to this issue? It looks like LOTS of people are all of the sudden having this issue.

Please help.