I'm stumped, and the webhost tech support is not helpful. When sending an email from the "contact us" page, it indicates that it was sent successfully, but it never shows up.

I know this has been discussed in various posts (and I've read them all) but nothing has worked.

I have the email options set as per my webhost (powweb.com) tech support settings: smtp, their port setting (not default 25), etc. I have verified their preferred settings with three different support people.

Email is working from Zen Cart as I and the owner have both received the "welcome" email.

The email address ([email protected]) works when sending email from outside the webstore.

I've tried everything suggested in the posts, including leaving the Email Drop Down list blank, (Thank you Dr. Byte--I was so hopeful!). The Webhost tech guys say it has to be something in ZenCart and they don't troubleshoot ZenCart. (But they do offer it as an install on their ops panel so they are familiar with it).

A related issue: I downloaded the Email Archive Viewer, uploaded it to the webstore's root folder, but it does not appear under the Admin>Tools menu.

Do I need to go into the smtp.php and change the port setting there?
Do I need to go into some other .php and change something? (Please say no!)

I've also tried everything from the Wikipedia Troubleshooting page.

Only thing I can't try is the (php) email transport setting--it's not an available option on my Admin page.

Thanks for any help.