Customers not receiving emails

[Digit]

Im having a problem with all customers not receiving email. This problem appears to have begun recently after upgrading to 1.3.8.

When a customer creates an order they get no confirmation email. I do however receive the admins copy of the confirmation email. I am then having to forward this email on to the customer.

Also "contact us" emails arent being received by the admin.

I have tried sending and receiving email from and to all addresses involved using my outlook express client and all email addresses are fine. However when sending confirmation emails to the customer from zen-cart nothing happens.

I have been through the email setup and nothing has changed - all is as it should be.

Any thoughts?

[Kim]

What email settings are you currently using?

[Digit]

E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) admin AT nzhunter DOT com
Email Address (sent FROM) admin AT nzhunter DOT com
Emails must send from known domain? No
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To admin AT nzhunter DOT com
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To admin AT nzhunter DOT com
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To admin AT nzhunter DOT com
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To admin AT nzhunter DOT com
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To admin AT nzhunter DOT com
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To admin AT nzhunter DOT com
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To admin AT nzhunter DOT com
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To admin AT nzhunter DOT com
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To admin AT nzhunter DOT com
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password ****************
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

[Digit]

bump - anyone? help?

[DrByte]

Email Troubleshooting FAQ: http://www.zen-cart.com/wiki/index.p...Email_Problems

[Digit]

Appears problem was solved by switching email to smtp auth

[cwd]

I just fixed it. If you are using SMTPAUTH you need to make sure that all of the SMTP settings at the buttom are set right. For me it was the password and the server port number that was wrong. I hope this helps everyone.