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  1. #1
    Join Date
    Sep 2008
    Posts
    7
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    Default Coupons aren't working for me

    Hi,

    I am developing a Zen Cart site which is still in the testing stage. I am trying to get the discount coupons to work, but when I enter the redemption code at checkout I get the message:

    This coupon code is not valid for any product currently in your cart

    The coupon settings in the admin area are:

    Coupon Name :: £10 coupon
    Coupon Amount :: £10.00
    Start Date :: 01/01/2008
    End Date :: 01/01/2018
    Uses per Coupon :: 1
    Uses per Customer :: 1
    Valid Product List :: --none--
    Valid Categories List :: --none--
    Date Created :: 09/04/2008
    Date Modified :: 09/04/2008

    Coupon Zone Restriction: :: 0

    Any help is appreciated

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
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    6

    Default Re: Coupons aren't working

    That coupon is setup for 1 person for 1 use ... has it been used once to test it?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  3. #3
    Join Date
    Nov 2005
    Location
    Rochester, New York
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    Default Re: Coupons aren't working

    Plus what I discoverd is that you cannot make the coupon free shipping if you use percentage.

  4. #4
    Join Date
    Sep 2008
    Posts
    7
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    Default Re: Coupons aren't working

    Thanks

    The coupon has been setup for one use by one customer but I haven't been able to get it to work yet. I get the error message every time.

    Also, I am not using any percentage discount.

    I've read the other posts on this forum regarding similar problems, but as yet I cannot discover what the problem may be.

    Thanks for all the advice, hopefully you'll be able to find the solution

  5. #5
    Join Date
    Jun 2003
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    33,720
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    Default Re: Coupons aren't working

    Have you restricted its use to a particular product or category?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
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    6

    Default Re: Coupons aren't working

    What does the STATUS read for the Coupon?

    Do you see the Y or the N under the STATUS ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  7. #7
    Join Date
    Sep 2008
    Posts
    7
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    Default Re: Coupons aren't working

    Nope, the coupon isn't restricted and the status is marked as 'Y'

  8. #8
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
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    Default Re: Coupons aren't working

    I have tried setting up the same Discount Coupon that you have listed and I cannot make it fail ...

    When you enter the Discount Coupon on the checkout_payment page, what error comes up if you type in the code and hit enter?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  9. #9
    Join Date
    Jan 2008
    Posts
    1,700
    Plugin Contributions
    6

    Default Re: Coupons aren't working

    The error message you stated in your first post is generated from includes/modules/order_total/ot_coupon.php

    Looking closer at ot_coupon.php, it looks as if the following 'if' statement is failing:

    PHP Code:
    if (is_product_valid($products[$i]['id'], $coupon_result->fields['coupon_id'])) {
    $foundvalid true;
    continue;

    The function is_product_valid() is in includes/functions/functions_general.php

    Looking at that function and the possible reasons it can return false, one cause seems to be if one of the products in the cart is a gift certificate?

  10. #10
    Join Date
    Sep 2008
    Posts
    7
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    Default Re: Coupons aren't working

    Quote Originally Posted by Ajeh View Post
    I have tried setting up the same Discount Coupon that you have listed and I cannot make it fail ...

    When you enter the Discount Coupon on the checkout_payment page, what error comes up if you type in the code and hit enter?
    The error message is:

    This coupon code is not valid for any product currently in your cart (coupon code is here)

    I think I must be missing something elsewhere in the admin settings. Is there anything else that I should have checked or activated in the admin system?

    Thanks.

 

 
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