Coupons aren't working for me

[techy]

Hi,

I am developing a Zen Cart site which is still in the testing stage. I am trying to get the discount coupons to work, but when I enter the redemption code at checkout I get the message:

This coupon code is not valid for any product currently in your cart

The coupon settings in the admin area are:

Coupon Name :: £10 coupon
Coupon Amount :: £10.00
Start Date :: 01/01/2008
End Date :: 01/01/2018
Uses per Coupon :: 1
Uses per Customer :: 1
Valid Product List :: --none--
Valid Categories List :: --none--
Date Created :: 09/04/2008
Date Modified :: 09/04/2008

Coupon Zone Restriction: :: 0

Any help is appreciated

[Ajeh]

That coupon is setup for 1 person for 1 use ... has it been used once to test it?

[sparktronic]

Plus what I discoverd is that you cannot make the coupon free shipping if you use percentage.

[techy]

Thanks

The coupon has been setup for one use by one customer but I haven't been able to get it to work yet. I get the error message every time.

Also, I am not using any percentage discount.

I've read the other posts on this forum regarding similar problems, but as yet I cannot discover what the problem may be.

Thanks for all the advice, hopefully you'll be able to find the solution

[Kim]

Have you restricted its use to a particular product or category?

[Ajeh]

What does the STATUS read for the Coupon?

Do you see the Y or the N under the STATUS ...

[techy]

Nope, the coupon isn't restricted and the status is marked as 'Y'

[Ajeh]

I have tried setting up the same Discount Coupon that you have listed and I cannot make it fail ...

When you enter the Discount Coupon on the checkout_payment page, what error comes up if you type in the code and hit enter?

[Steven300]

The error message you stated in your first post is generated from includes/modules/order_total/ot_coupon.php

Looking closer at ot_coupon.php, it looks as if the following 'if' statement is failing:

if (is_product_valid($products[$i]['id'], $coupon_result->fields['coupon_id'])) {
$foundvalid = true;
continue;
} 

The function is_product_valid() is in includes/functions/functions_general.php

Looking at that function and the possible reasons it can return false, one cause seems to be if one of the products in the cart is a gift certificate?

[techy]

I have tried setting up the same Discount Coupon that you have listed and I cannot make it fail ...

When you enter the Discount Coupon on the checkout_payment page, what error comes up if you type in the code and hit enter?

The error message is:

This coupon code is not valid for any product currently in your cart (coupon code is here)

I think I must be missing something elsewhere in the admin settings. Is there anything else that I should have checked or activated in the admin system?

Thanks.