"Empty Cart" message when attribues not selected

[Ajeh]

You could also force a selection by setting the Please Select to be:
Display Only YES
Default YES

now the customer has to make a choice or the Product cannot be added to the shopping cart ...

Why you cannot add the product without selection of everything is a mystery, as Kim has suggested it must be one of your add-ons or customizations causing this ... by default, the Product would of gotten added without the attributes and not forgotten totally ...

[rickj]

You could also force a selection by setting the Please Select to be:
Display Only YES
Default YES

now the customer has to make a choice or the Product cannot be added to the shopping cart ...

Why you cannot add the product without selection of everything is a mystery, as Kim has suggested it must be one of your add-ons or customizations causing this ... by default, the Product would of gotten added without the attributes and not forgotten totally ...

Thanks for your answer, Ajeh.

Here's how we are set up on the attributes. We get the errors in this setup:

LEGEND - (Refers to "Please Select" Option Name)
Display only - yes
Free - no
Default - yes
Discounted - no
Base price - no
Required - no

ATTRIBUTES FLAG (Applies to all the attributes, except legend):
Display only - no
Free when product is free- yes
Default attribute marked selected- no
Apply Discounts - yes
Include in base price - yes
Required for text - no

If we change the LEGEND Diplay only to NO we don't get the empty cart error message, BUT THE USERS DON"T HAVE TO SELECT THE OPTIONS. This results in orders that are incorrect / incomplete, etc.

These setting have been like this and we didn't get the empty cart message. Previously, if a customer forgot to select one of the options, there was a canned error message indicating that all of the attrbiutes need to be selected. It never went to the next page and it forced the user to select all the available options.

Assistance / recommendation appreciated.

Rick

[Ajeh]

I am suggesting only change 1 Option Value in each of the Option Name groups where it says Please Select and make that 1 Option Value be set to
Display Only YES
Default YES
Sort Order 0

The others are just setup the normal way ...

[rickj]

I am suggesting only change 1 Option Value in each of the Option Name groups where it says Please Select and make that 1 Option Value be set to
Display Only YES
Default YES
Sort Order 0

The others are just setup the normal way ...

Thanks, Ajeh. We changed the PLEASE SELECT from
Display Only = yes
Default = no
Sort order = 0

To the following:
Display Only = yes
Default = yes
Sort order = 0

There was no effect doing that. We still get the empty cart page. Note that we have a "Please Select" Option value for each option name, and we have that one as display only. Each option such as color, size, etc. is set to display only = no. Before this problem showed up, this prompted a Zen Cart error message indicating that the options weren't all selected on the same page. Now, the user gets taken to a new page with the empty cart error message.

I'm asking Host 99 to back out a module that adds the dollar value of the attribute to the base price to see if that module had any effect on this. (For business purposes I'm also going to add a message above the attributes indicating that the customers MUST select all options to avoid an empty cart error message.)

Thanks for your willingness to help!
Rick

[rickj]

Here's another clue to the mystery.

The "Empty Cart" screen that thje user is directed to if they don't select all the options is the same page a user sees if they have something in their shopping cart and click on the trash can icon to empty their cart. The user is then directed to this page with the message on top saying "Your Shopping Cart is Empty".

Maybe this will help solve the mystery?

Rick

[rickj]

UPFATE: Host 99 removed the module that updates the base price to include the octs of the option selected - no change. Problem is still there.

Rick

[Ajeh]

Have you tried to switch to the Classic Template to see if things work correctly?