Iridium Problems using ceon module

**krav** · 2 Sep 2008, 01:36 PM

I'm trying to use the Iridium Payment module and I am currently unable to get it process payments succesfully.

I am something of a newbie to Zen Cart but I have been trying several different things to no avail.

Initially I installed zc on my server (zen-cart-v1.3.8a) and created a product in my store.
I then downloaded ceon_iridium_1.2.0 module and uploaded it to my site.

I then experienced some pear_blowfish type warning messages, which with a bit of help from my hosting service provider, I managed to make disappear. After this I installed the module from the Zen Cart admin, filled in my merchant details and activated the module in test mode.

I tried a couple of different transactions for different card types but strangely whenever I get to process the transaction I get a white screen at : index.php?main_page=checkout_process

"Step 3 of 3 - Order Confirmation"

Although it does seem when I look at the MMS dashboard for the transaction history as though something is getting through as the test transactions are shown there as declined, but as the customer, all I see is a white screen (the following is code from the 'view source' of that page)

----------------------------------
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1"></HEAD>
<BODY></BODY></HTML>
----------------------------------

If I switch the module into debug mode, I can see the transaction information (i.e. it does show me that the transaction has been sent to Iridium and there is text output to the screen about the transaction)

Initially I looked around for information about this problem on the net in some ZenCart forums and I found a few people with a similar problem and the recommended solution was to uninstall ZenCart and start again from scratch. I was a bit at pains to do this as it meant re-configuring the store and everything again. But today I have done that and this time installed what appears to be a newer version of the Iridium payment module (v1.4.2), after dropping the zen cart database and deleting all the content from the server, then recreating the database and reinstalling zen cart and the newer Iridium module, I ran the tests again and I got the exact same result! (aaaaarrrrghhh)

Has anyone got any tips on this or had it working with this configuration?

Thanks for any help.

David

**conor** · 3 Sep 2008, 05:45 PM

Hi David,

That's a known problem with your host using an different open_basedir setting on your catalog from your shop!

A new version of the module (1.4.2) has been available for a short while now which was specifically built to avoid these sorts of server problems!

Please download it and upgrade.

You'll then be able to see that your open_basedir setting is wrong, but you can disable the need to use the encryption any thereby circumvent the whole situation! :)

All the best...

Conor
Ceon

**krav** · 4 Sep 2008, 09:42 AM

Hi Conor,

Thanks for the reply.

Actually I already tried version 1.4.2 (see the last few lines of my post) and it seems to give the same response at
index.php?main_page=checkout_process (i.e. blank page).

I just disabled the 'Store entered details temporarily in session?'
as per your suggestion and retried a couple of test transactions (Mastercard and Visa with 3D verification) and sadly it still gives a white-out, just to be sure that it wasn't something from the browser cache, I switched over to a FireFox session and retested it and it gives the same result.

I'll switch on the diagnostic mode again and send you over the output via email and see if that offers anything.

In the meantime any other tips that might help me to get this module working would be appreciated.

David

**conor** · 4 Sep 2008, 09:57 AM

Hi,

Originally Posted by krav

Actually I already tried version 1.4.2 (see the last few lines of my post) and it seems to give the same response at
index.php?main_page=checkout_process (i.e. blank page).

Sorry, I missed that bit of the post somehow!

Originally Posted by krav

I just disabled the 'Store entered details temporarily in session?'
as per your suggestion and retried a couple of test transactions (Mastercard and Visa with 3D verification) and sadly it still gives a white-out

Then it's something I've never heard of or encountered before. There must be something wrong on your server which is causing this to fail.

Please don't post any reply here, just post to me directly. If this issue is one which could affect anyone else I'll post here, but I doubt it is.

Clearly PHP is failing on your server at the checkout confirmation stage, we need to find out why.

All the best...

Conor

**conor** · 12 Sep 2008, 02:09 PM

Hi,

Just for anyone who's interested...

This turned out to be an incompatibility between the Iridium library used by the module and PHP 5.1.x.

A new version of the module has been released for testing which should be compatible with PHP versions 5.1.0 to 5.1.6.

When the testing has been completed - and the module verified as working with those versions of PHP (it's already verified with 5.2.x and 5.3.x) - it will be uploaded to the download area.

All the best...

Conor
Ceon

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