Help Center Live Sidebox Functionality Issue

[ScriptJunkie]

[FONT=Verdana]I LOVE this mod!! I need help with an issue.
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• [FONT=Verdana]HCL allows operators to initiate a chat with visitors. I've tested my HCL extensively and it works fine outside of ZC. But within ZC, the pop up box notifying visitors that an operator is requesting a chat & giving them the option of either accepting or denying the chat request doesn't pop up on the page.[/FONT]

[FONT=Verdana]I know this functionality is working on the HCL side of things, because HCL shows the visitor as "chatting". (This is the status given whether a visitor is actually chatting, or has merely been invited to chat. It's a basic "this person's line is busy" response, to prevent other operators from approaching a visitor once any other operator has already done so).

Firebug gives me this error: uncaught exception: Permission denied to get property Window. CoBrowse Line 0

[/FONT][FONT=Verdana]Again, the software functions perfectly on pages outside of Zen Cart.
[/FONT][FONT=Verdana]Can anyone help with this? Here's my site in case it’s needed for diagnosing www.empowermentsanctuary.com/marketplace/

Here is the code that I pasted into this file: /includes/templates/barebones/sideboxes/tpl_livehelp.php

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[FONT=Verdana] <?php
$content = '';
$content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
$content .= "\n";

$content = '<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
[/FONT][FONT=Verdana]<div id="div_initiate" style="position:absolute; z-index:1; top: 40%; left:40%;[/FONT][FONT=Verdana]visibility: hidden;"><a href="javascript:Live.initiate_accept();"><img src="http://www.empowermentsanctuary.com/hcl/templates/Bliss/images/initiate.gif" border="0"></a><br><a href="javascript:Live.initiate_decline();"><img src="http://www.empowermentsanctuary.com/hcl/templates/Bliss/images/initiate_close.gif" border="0"></a></div>[/FONT][FONT=Verdana]
<script type="text/javascript" language="javascript" src="http://www.empowermentsanctuary.com/hcl/class/js/include.php?live&cobrowse"></script>
<!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved --><br>';

$content .= '<div style="clear: left;">&nbsp;</div>' . "\n";
$content .= "\n";
$content .= '</div>';
?> [/FONT][FONT=Verdana]
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[FONT=Verdana]
[/FONT] [FONT=Verdana]The code in red controls the Operator Initiate Chat function, whereas the code in blue controls which image shows on the page (either customer service is online, or customer service is offline).

Any help is greatly appreciated. Thanks in advance [/FONT]

[ScriptJunkie]

This issue is as resolved as it's going to get. HCL is buggy.

I went back and tested it again on my non-ZC pages and it works intermittently and only under certain conditions (depending on where on the page the visitor is at determines whether or not they see the pop up boxes, for example).

All of the other tests I ran where the software performed flawlessly all took place on the same day on various pages.

Now it's working in ZC about as often as it is on non-ZC pages... about half the time.

If anyone knows of another open source software that has the same features as HCL, or alternative, a relatively low cost alternative, I'd love to hear about it!

[Eagle75au]

i have neva tried it but i guess PHP Live would be worth a go as a paying alternative.

[ScriptJunkie]

Thanks Eagle, I'll take a look at that :)